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Reliablerelocators.com Reports & Reviews (1)

- Apopka, FL, USA • May 05, 2025

Summary of Complaint: This company misrepresented their pricing, used high-pressure tactics, coerced cash payments, refused proper documentation, and held my sister’s furniture hostage under threat. I believe this constitutes deceptive trade practices and fraudulent behavior under both federal and state law. I am requesting: 1. A full investigation into Reliable Relocators Moving & Storage and Wright-Rose & Family LLC 2. Return of the $350 deposit paid for the May 20th move 3. Full reimbursement of all funds paid to this company, including the $150 deposit, $105 cash, and $1,882 in cash — totaling $2,487 — due to the fraudulent and coercive nature of the transaction, plus any other monetary damages or financial remedies the court or regulatory authorities deem appropriate 4. Any appropriate disciplinary actions or consumer fraud penalties that may apply their pricing, used high-pressure tactics, coerced cash payments, refused proper documentation, and held my sister’s furniture hostage under threat. I believe this constitutes deceptive trade practices and fraudulent behavior under both federal and state law. ________________________________________ Attachments available upon request: • Photos of movers and truck • Handwritten receipt • Screenshots of text communications • Original quote (if retrievable) Thank you for your attention to this matter. I am deeply disturbed by this experience and hope action can be taken to prevent this company from continuing these unethical practices.Formal Complaint Letter – Moving Fraud

Subject: Fraudulent Moving Practices – Reliable Relocators Moving & Storage

________________________________________

Company Name: Reliable Relocators Moving & Storage

Address: 1317 Edgewater Dr. Ste 1799, Orlando, FL 32804

Phone: 302-650-1660

Website: www.reliablerelocators.com

USDOT #: 3517442

MC #: 3130373

Invoice #: ********* Subcontractor Used: *********** * ****** *** ****** *******-4793

USDOT #: 3521999

MC #: 1186289

Mover Contact Name: Paul Thompson (claimed owner/contractor)

________________________________________

Summary of Events:

On April 23, 2025, I received and accepted a quote of $350 from Reliable Relocators Moving & Storage for a small move of bedroom furniture from my home in Apopka, FL to my sister's home Altamonte Springs, FL. The move was scheduled for May 3, 2025. I paid a $150 deposit by credit card to secure the date.

The items being moved included:

• 1 king headboard, footboard, side rails

• King mattress and 2 box springs

• 2 nightstands

• 1 long dresser with mirror

• A few boxes of personal/sentimental items

On the morning of May 3rd, the movers arrived over an hour late. The lead mover, Paul Thompson, handed me a lengthy contract (~10 pages) and stated that I had to pay $105 in cash before they would begin work. He asked me to sign or initial each page without reviewing it in detail, which I did under the assumption that this was standard procedure and in agreement with the $350 quote.

Once the furniture was fully loaded onto the truck, they locked the truck and refused to proceed until the balance of the job was paid. I believed this balance to be the remainder of the $350. However, I was informed by a woman from their office (who later texted me from 305-********) that the new total was $2,136.71, leaving a balance due of $1,881.71.

I did not receive this updated "invoice" via email as claimed. It was only sent via text after I called to complain. I protested immediately, stating I had not agreed to these fees. She responded that I signed the contract and would need to pay or the movers would take the furniture to storage and begin charging $250 per day.

My sister, ultimately agreed to pay to avoid losing the items, which are worth an estimated $4,000–$5,000, plus contained sentimental contents. The movers demanded payment in full in cash before they would unload. They followed us to the Altamonte Springs address and would not begin unloading until my sister handed over $1,882 in cash.

Despite repeated requests, they refused to provide a formal receipt. I had to demand a handwritten receipt from Paul, who only complied after being pressured repeatedly. I also took pictures of the movers, their truck, and the license plate (FL tag *** ***, which appeared to be expired as of 12/24).

Due to the nature of the deception and coercion used to extort additional money under duress, I will also be filing a police report with the Apopka Police Department to formally document the incident and support any criminal or civil investigations.

In the course of further research, I discovered that the individual associated with this scam — believed to be Shawn Thompson — has been named in multiple public online reviews and consumer complaints. A simple search of "Shawn Thompson Scam Florida" yields numerous warning posts, scam alerts, and even legal judgments tied to similar moving fraud incidents. These findings suggest this is not an isolated case but part of a pattern of repeat fraudulent behavior that has targeted multiple Florida consumers.

**** ******** * ********** ****** ***** ***** ***** ******** ****** ** ************** ****** ** ******** ** *** ***** ******* This legal precedent further underscores the seriousness of this individual's ongoing scams and highlights the urgency of regulatory intervention.

________________________________________

Specific Charges on the Invoice:

• Labor Time (2 movers, 3.75 hrs @ $99): $371.25

• Travel Time (1 hr): $99.00

• Intrastate Fuel & Mileage: $50.00

• Fuel Surcharge (22%): $103.46

• Packing Materials: $500.00 (1 mirror box + partial shrink wrap)

• Stairs & Long Carry: $150.00

• 2 Bulky Items: $300.00

• OD Fee: $29.00

• Special Pack: $100.00

• Mileage: $60.00

• Transportation Surcharge: $374.00

• Total: $2,136.71

• Paid: $150 (card), $105 (cash), $1,882 (cash) = $2,137

________________________________________

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