Received unordered medical equipment/supplies from company Reports & Reviews

Received unordered medical equipment/supplies from company Reports & Reviews (20)

- Birmingham, AL, USA • Aug 14, 2025

Reported details

Phone: (888) 711-9361
Website: www.pricelaboratories.com
Address: 480 Fairway Dr Suite 104, Deerfield Beach, FL 33441, USA
Email: [email protected]
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Original caller identified herself as being with a testing company that was offering a neurological test. No request for money though that will happen or perhaps they're just after my Medicare number (presumably to pay for the test). I told the woman to speak to my Primary Care Physician about this. I told the woman that I might take the test if my doctor approved after he and I talked it over. She claimed they would contact the doctor. I got a package this morning from them to do the test but my doctor has obviously not been contacted. They have my Medicare number - it's on the paperwork they sent - but I did not give them the number. I'm screwed

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- Stephenville, TX, USA • Jul 28, 2025

Reported details

Phone: (281) 591-9911
Address: 321 Northlake Blvd. Suite #116, North Palm Beach, FL 33408, USA
Email: [email protected]
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Orthopaedic medical equipment was sent to her by Star Medical Equipment, that was not requested by her or her primary physician. Somehow they had her physician's name and her medicare number. Medicare was called immediately about the scam, but Medicare proceeded to process the claim by Star Medical Equipment, 4 days later, giving them over $4,300 on her account. It was a crazy amount of equipment: 2 knee braces, hip brace and 2 compression sleeves. When I looked up address, the company also goes by the name of AVA Medical Supply/DME Supplier. Google reviews from over 31 people, said they had received medical equipment that was not ordered where claims had been sent to Medicare. The following month, she received 2 wrist braces from Mass Medical Suppy in Dallas, Tx.

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- Cherry Hill, NJ, USA

Reported details

Phone: (361) 529-3645
Website: avamedsupply.com
Address: 321 Northlake Blvd Suite #116, North Palm Beach, FL 33408, USA
Email: [email protected]
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Someone called my 87 year old mother. I wasn't there and my mother has dimensia. I remember my mother telling me that medicare called her asking her questions. My mother eventual hung up on them but I do not know what info she gave them. My family tries so hard to stop my mother from answering the phone, but she never remembers us telling her that. On March 17th 2025 the lead nurse at the assisted living facility called me to tell me a package arrived that contained a back brace, knee brace, and other assorted medical devices. They stated that my mother told them she never ordered anything (because she can't), and throw it away. The nurse sent me the invoice that was with the box. On that slip at the bottom there is a signature section where if signed it gives a third party (Star Medical Group, Inc) permission to directly bill her medicare for replacement parts. I tried to call AVA and there phones state the business is closed but it was after their opening hours. I see others have submitted complaints about this.

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- Pensacola, FL, USA

Reported details

Phone: (754) 315-9061
Address: 2310 SE Second St Suite 7, Boynton Beach, FL 33435, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

An unsolicited saliva kit arrived with a pink return envelope. The medicare policy number already filled in. The return address said ABCO Health and Wellness at 2310 SE Second St, Suite 7 in Boynton Beach, FL 33435, but the pic on google maps looks like a small store front that was empty a few months ago.

Then the paperwork shows the lab is at R&R Labs at 600 Fairway Dr Suite 104, Deerfield Beach, FL 33441. But the Ordering Physician is Rashad Awan at Telesolutions MD PC, 284 Dupont St Suite 130, Corona, CA 92879. First this suite doesn't exist. Second, this Dr doesn't exist. Third this company does not exist.

There is nothing about this that looks legit.

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- Troy, MI, USA

Reported details

Address: 321 Northlake Blvd Suite #116, North Palm Beach, FL 33408, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

My elderly neighbor received a box of medical supplies that she did not order. It was three wrist braces and two hip braces. She asked her doctor as well as her physical therapist and they did not order them for her. Medicare told me to contact the companies, the one who delivered it and the one who was billing it from Texas which was Firstcare Medical Supply LLC. One phone was disconnected and the other did not mention a company name, only a man's voice that said to leave a message. Medicare is escalating it to fraud since the order was sent to them to pay for the supplies.

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- Smiths Creek, MI, USA

Reported details

Phone: (810) 844-7641
Address: 450 Fairway Drive, Deerfield Beach, FL 33441, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Said our Medicaid cards were no longer working and they needed to replace them with plastic cards. I gave them our numbers. I did report this to Medicare. They also sent me a genetic testing kit to find immunodefiency. I am suppose to swab my mouth and return it. The laboratory is called Prince Laboratories. The testing came with a card for Living Well Screening.

800 975-8396

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- New City, NY, USA

Reported details

Phone: (561) 879-4758
Address: 321 Northlake Blvd Suite 116, North Palm Beach, FL 33408, USA
Email: [email protected]
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

At least 20 phone calls a day from various scammers. This unified portal knows my Moms doctors name and often state the dr prescribed these braces (the doctor did not) They ship these braces to the house and ups and fix ex just drops them and will not send them back to sender. Calls to AVA Med Supply led me to Firstcare Medical Supply, 4606 FM 1960 West Suite 415, Houston TX 77069. They advised they will send a label to return the braces. WE NEVER ORDERED THEM, THE DR DID NOT ORDER THEM.THEY ARE SCAMMING MEDICARE. PLEASE HAVE THEM STOP OR ADVISE ME HOW TO GET THEM TO STOP. MY MOM IS 88 YEARS OLD AND CANCELLING THE PHONE IS NOT AN OPTION.

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- Dexter, ME, USA

Reported details

Phone: (214) 238-7188
Website: avacaremedical.co
Address: 321 Northlake Blvd Suite #116, North Palm Beach, FL 33408, USA
Email: [email protected]
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Non approved medical orthotic items were mailed to address. Not able to contact sender. Charges were billed to medicare.

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- Novato, CA, USA

Reported details

Phone: (214) 238-7188
Website: avamedsupply.com
Address: 321 Northlake Blvd Suite #116, North Palm Beach, FL 33408, USA
Email: [email protected]
Country: United States
Total money lost: $100
Type of a scam: Healthcare/Medicaid/Medicare

They sent 4 braces that my doctor did not order and I did not want. They charged my insurance and medicare who are now trying to charge me.

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- Collierville, TN, USA

Reported details

Phone: (832) 426-2187
Website: None lusted
Address: 321 Northlake Blvd Suite 116, North Palm Beach, FL 33408, USA
Email: [email protected]
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Received package containing 2 left wrist braces - L3918, Coretech. Not ordered. Suspect the senders are defrauding Medicare.

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- Vero Beach, FL, USA

Reported details

Country: United States
Total money lost: $2,182
Type of a scam: Healthcare/Medicaid/Medicare

I received a call at my Florida home last spring from someone claiming to be a Medicare representative. She knew I had a recent shoulder surgery. She suggested I needed a back brace. Mid way through the call, she passed me on to another 'representative' who may not have been in the US... I realized this was a scam. I told them it was a scam. and hung up. I called Medicare and reported the scam phone call.

In July, when I was up North for the summer, a large package was delivered to my Florida address. My caretaker took it into my house. I returned to Florida last week and opened a large box containing a back brace and wrist guard from Prospect Health Solutions. Inc.

At the same time, I opened my Florida Blue Insurance Statement that had been delayed in delivery... Two charges to Medicare were listed from Prospect Health Solutions. $1,993.00 for LSO SC R AMT/POS PNL PRE CST & $698.00 for WHO NONTORSION JNTS PRE OTS. The total approved by Medicare was $2,182.79 !!

I checked the Better Business Bureau fraud website and saw that there had been many complaints about Prospect Health Solutions - unwanted, unprescribed medical equipment delivered to homes.

I called Medicare Fraud yesterday and reported the incident. They told me to return the package. They have directed the issue to their Fraud Department and said there have been a number of complaints about unwanted medical equipment deliveries. I paid $40 to return the package this morning to Prospect Health Solutions, Inc. 5460 N.State Rd. 7 Unit. 219 Fort Lauderdale FL 33319. Phone 954 289 0288. Thank you for your help in tracking down these fraudulent operators. They should go to jail.

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- Clifton, VA, USA

Reported details

Address: 321 Northlake Blvd. #116, North Palm Beach, FL 33408, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

I was sent two Wrist Braces that I did not order, nor were ordered by any medical personnel I use.

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- Port Huron, MI, USA

Reported details

Phone: (561) 880-4394
Address: 321 North Lake Blvd. Suite 116, North Palm Beach, FL 33408, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Received medical supplies (two suspension sleeves and two knee braces) from Ava Med Supply and Billed to Delta Medical Group Inc, 7324 Southwest Fwy Suite 820 Houston, GA 77074, which we did not order or have a prescription for.

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- Leesburg, FL, USA

Reported details

Website: [email protected]
Address: 321 Northlake Blvd Suite #116, North Palm Beach, FL 33408, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Received several telephone calls early October from an unidentified party (1-904-680-0103) requesting medical insurance information required by an unidentified primary care physician. I refused to provide any information. I assume the product received below was related to these calls soliciting additional information.

On Thursday, 17 October 2024, I received a package containing a wrist brace, -L3916 Comfortland Premium Wrist/Hand Splint. I did not order this product. The supplier was AVA Med Supply, 321 Northlake Blvd, Suite #116, North Palm Beach, FL 33408, Order # AVA-46695. The bill to address was Delta Medical Group Inc., 7324 Southwest FWY, Ste 820, Houston, TX 77074, Invoice # 46695.

I notified MEDICARE of the potential fraud/scam. I was advised to return the product to AVA Med Supply via returned receipt requested postal mail.

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- Columbia, TN, USA

Reported details

Phone: (832) 426-2187
Address: 321 north lake blvd suite#116, North Palm Beach, FL 33408, USA
Email: [email protected]
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Husband had knee replacement 2 weeks ago. 2 braces arrived 3 days ago by FedEx. Called dr to confirm he hadn't ordered- he had not. Called all numbers on forms- delta medical group- Houston tx and ava med supple in north palm beach. No answer -left messages- no call back

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- Texas City, TX, USA

Reported details

Phone: (561) 880-4394
Address: 321 N lake blvd ste 114, North Palm Beach, FL 33408, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

This company called my eight-year-old mother many times. They sent her a box of knee braces and a back brace that she doesn’t even need. We don’t know if they build Medicare or if they’re going to be sending a bill to her, but I am returning the supplies tomorrow back to them..

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- Detroit, MI, USA

Reported details

Phone: 1(248) 277-2622
Address: 5460N. State Rd. 7 Unit 219, Fort Lauderdale, FL 33319, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Phone call from Corewell Health on July 4 2024. She wanted my family physician's name and asked if I had back pain. I said I had pain for three days but not anymore. I received a back brace from UPS on July 11, 2024. She also asked for my address.

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- New Hudson, MI, USA

Reported details

Phone: (561) 880-4394
Website: [email protected]
Address: 321 Northlake Blvd suite #116, West Palm Beach, FL 33406, USA
Email: [email protected]
Country: United States
Total money lost: $1,800
Type of a scam: Healthcare/Medicaid/Medicare

Order sent to third party (Delta Medical Group, Inc) with a forged prescription from my doctors office who confirmed they did not order the device

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- Detroit, MI, USA

Reported details

Phone: (567) 880-4394
Address: 321 North Lake Blvd Suite 116, North Palm Beach, FL 33408, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

They called my home number several times a day for several weeks. Some how they knew all of my info. I kept telling them that if I had any pain I would notify my personal doctor. They would not take that for an answer, I even hung up the phone several times and they would call right back ( at least 5 times). I said that I didn't want any of their products. What do you know, Saturday 6/22 I get a box from UPS which I plan on returning. I think that because I have Medicare, they are trying to charge them.

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- Columbus, IN, USA

Reported details

Address: 321 Northlake Blvd. Suite 116, North Palm Beach, FL 33408, USA
Country: United States
Type of a scam: Healthcare/Medicaid/Medicare

Received a phone call during Memorial Day Weekend wanting a confirmation on information from Medicare. They had all my info and it was correct. On the 7th of June I received a package with 2 knee braces that I did not order. The shipping label was from AVA Medical Supply in North Palm Beach Fl. Their number is 561-880-4394. The billing address was to a company Delta Medical Group Inc, 7324 Southwest Fwy Ste 820, Houston, Tx 77074. I have since found out that this is a scam to charge Medicare. I have no idea what to do with the braces.

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