Propertyrecs.com Reports & Reviews (16)
Propertyrecs.com Contacts
If you know any contact information for Propertyrecs.com, help other victims by adding it!
Add new contacts
|
If you know any contact information for Propertyrecs.com, help other victims by adding it!
Propertyrecs.com charged me $9.99 for a hidden subscription
Unauthorized charges from propertyrecs.com
Since calling them I have received emails confirming the refund.
.
Upon challenging the business and explaining my position as never having agreed to a monthly charge on my credit card via the website chat function, I was refunded fully for the six months ($20 X 6) within five minutes. It is my opinion it was done so quickly, they are clearly used to doing this for disgruntled (i.e. scammed) customers.
Several days later they tried to collect $20 from credit card, credit card contacted me and I told them it was an unauthorized charge.
- The report that I requested was never sent, when speaking to the rep. they were happy to send it now.
- When calling the support line, the guy answered the phone with "Would you like me to cancel your account". This is their opening statement, so clearly, they know that they are scamming people.
- After explaining why I was calling / enquiring on the account, he immediately went in and canceled my account without me requesting him to.
- When asking him to confirm what information I was looking for when charged he could not find anything in the system... and then tried to get off the phone by telling me that he had already canceled the account and that there would be no further charges (this was his way of getting me off the phone without asking for a full refund)
- I than proceeded to ask for a full refund and to speak to a manager. In which case he agree to a full refund and tried to hangup once again, without speaking to a manager.
- Finally being transferred to the manager, the manager was able to provide detail around the property that I was looking up, which helped me feel better that my credit card details weren't stolen and told me that I should have received an email with the cancelation, which I had not yet (or so I thought)
- Turns out the email goes straight to Junk and that in the email address they added an "s" to the end (@propertyrecs.com) so when you are searching for propertyrec.com nothing comes up.....
All in all I believe the company is legitimate, however their business practices are more than sketchy, and this is really how they make their money.
** update - I just checked their website and they have completely revamped it to remove the misleading state seal, and they have added identifying information and other details after I threatened a complaint to BBB!