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Product Not As Advertised/Failure to Uphold Refund Policy

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Product Not As Advertised/Failure to Uphold Refund Policy Reports & Reviews (1)

- Charlotte, NC, USA • Apr 25, 2025

I bought their flagship/mainstream product and once received (3 weeks later!), it didn't fit as I had hoped, so I started a return/exchange as the website states 45-day money back guarantee and free returns no questions asked. However, when I requested an exchange for a different size, they said we can't exchange those, keep them and for a small shipping fee we can send you a new size. So, I paid the 10 pound shipping fee. After a week of going back and forth with a representative (approx. 2 days between responses) about what was wrong with my initial order and what I wanted for the replacement order we finally agreed on what I wanted as a replacement. After another 3 week shipping period, my replacement order shows up and it is the exact same product(s) as my first order! 2 months and $55 later, I'm here writing this in hopes that others will AVOID this company and not get scammed as I have.

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