SCAMOnline travel agent tried to upsell to a more expensive airline ticket Reports & Reviews – Page 2 (29)
Online travel agent tried to upsell to a more expensive airline ticket Contacts
If you know any contact information for Online travel agent tried to upsell to a more expensive airline ticket, help other victims by adding it!
Add new contacts
Well this morning I got spam called by the booking website (in total 16. I also tried to block some of the phone numbers so could have been a higher call volume.)
Emily told me my return flight on 10/12 was going under maintenance and they could not reserve the flight. They had to look for a new flight back. She gave me flights double in price and on different days to upcharge me. I tried to cancel and she reported it would cost 230. I tried to talk to a supervisor and she refused saying he would just cancel it. Either way I was going to be charge 200+ dollars for either my changing the flight or cancelling. Nothing I could do. This went on for about 45 mins of arguing for me to understand the nonsense she was saying. My flight was 99$ total. To cancel the booking was 230$. But to change my return flight was going to cost 150$ or more on top of the original 99$.
I looked up flights while on the phone with her which showed my return flight was still available and she told me it’s becuase the websites were not updated. I even went to the direct airlines website and it was an active flight. I ended up requesting to cancel it, and reported to my credit card. I rebooked through the airline website and flights were all still available!
During the course of the encounter I hung up several times and received nonstop calls back from various numbers in and out of Florida. When I would call back from the booking email phone number, they refused to give to me to anyone else besides Emily.
Based on all this I determined they were most definitely spam. I requested to be cancelled out of everything and called my credit card company to block payment and report it as spam.
later on, received call from the scammer informing me that the flight going to my destination has been cancelled and will need to put me on a different airline same cost. Wanted to cancel the reservation all together, but the scammer gave me the running around and at finally convince me to change the flight. He forwarded information for me to review at least 4 times the same information and kept telling me there was a glitch in the system, it did not go through, and I will need to acknowledge the credit card agreement again. These were the multiple payments collected. Fortunately, the credit card company suspected fraud and alerted me. In the meantime, the scammer called late during the night attempting to get my attention. I had placed my phone on silence.
Upon their call the following day, additional restrictions were revealed which were not initially disclosed. Furthermore, they refused to allow me to book the selected flights, citing them as exceptionally priced premium economy seats. Travoport then attempted to upsell me a more expensive ticket on a different airline, departing on a different day. Dissatisfied with these terms, I requested a refund, which Travoport declined despite the purchase not being finalized until a ticket was issued, as stated in their confirmation. They offered to upgrade me for an additional $900, an offer I rejected. Despite this, they confirmed a pricier flight, and over the next two days, repeatedly contacted me with progressively reduced offers, still exceeding the original price by over $300, with inconvenient travel dates, baggage and other restrictions on a different airline.
The merchant employed unethical tactics to secure the flight reservation purchase.
On February 2nd, I contacted Citibank Credit Card to initiate a dispute. Despite presenting compelling evidence of misconduct, Citibank's investigation sided with the merchant, instructing me to settle the disputed amount. They advised resolving the matter directly with the merchant, who falsely claimed to have retracted the charges. Nevertheless, the charges persist on my credit card statement.
Both the merchant and Citibank overlooked undeniable proof of wrongdoing. It appears that many others could similarly be affected by this situation, prompting me to consider pursuing legal action.