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Online travel agent tried to upsell to a more expensive airline ticket

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Online travel agent tried to upsell to a more expensive airline ticket Reports & Reviews (27)

- Westbrook, CT, USA • Sep 09, 2024
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I booked a flight for American Airlines through Tarifasodeal.com. I was originally on Kayak.com which I've used before and somehow ended up in a bait & switch without realizing it. When I went to confirm my flight with American, I had no confirmation number. I saw that the email Tarifasodeal had sent was bogus. No money left my account, but after researching others experiences, they call you just before your flight and tell you it is much more Money and then charge you. Luckily I noticed this early enough to close my debit card and re-book the flight with American Airlines directly.

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- Elizabeth City, NC, USA • Aug 15, 2024
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The company called me saying that I needed to pay an extra $240 plus dollars because the flight reservation I made was "restrictive" due to the special fare. They were saying things against airline policy. The booking ID stated my card had not been charged yet and I told the representative not to charge my card because I would look for another flight. The site did not clearly state that the reservation was "restrictive" nor told me that I could not make any changes later on, such as adding a carry-on bag. I told both the representative and the manager not to charge my account. Manager did not provide the business address as I requested, he told me to get it from the website, and I informed him the website does not list the business address.

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- Hendersonville, TN, USA • Aug 12, 2024
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I found this site and booked a ticket to Alaska for about $150 cheaper than I could find on a premier site. I received a reference number and email and thought everything was fine. 24 hours before my flight having received nothing else, I called and they had never booked me on the flight. The customer service rep who calls himself “Jeff“ from India lied and told me he tried to email me and phoned me many times in the month. He recited my phone number with one number incorrect yet in my email inbox wasn’t email sent from them with my correct number. He had access to my correct number , there were lies throughout one and a half to two conversation trying to rectify this situation. The least they could do was find me a ticket for $1200 a day before. More conversation they got it down to 900 and something but I could still find a ticket a few dollars less on a reliable site at that time. it was extremely disappointing as this was a business trip and I needed to get to Alaska the next day. Speak to the manager and he was even pretty short with me. I know they are not practicing quality business are scamming people and lying. They should absolutely be shut down. There is zero integrity or customer service.

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- Clearwater, FL, USA • Jun 13, 2024
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On 6/11 I booked it a round trip air flight through a 3rd party website for a flight on 10/10-10/12/24.

Well this morning I got spam called by the booking website (in total 16. I also tried to block some of the phone numbers so could have been a higher call volume.)

Emily told me my return flight on 10/12 was going under maintenance and they could not reserve the flight. They had to look for a new flight back. She gave me flights double in price and on different days to upcharge me. I tried to cancel and she reported it would cost 230. I tried to talk to a supervisor and she refused saying he would just cancel it. Either way I was going to be charge 200+ dollars for either my changing the flight or cancelling. Nothing I could do. This went on for about 45 mins of arguing for me to understand the nonsense she was saying. My flight was 99$ total. To cancel the booking was 230$. But to change my return flight was going to cost 150$ or more on top of the original 99$.

I looked up flights while on the phone with her which showed my return flight was still available and she told me it’s becuase the websites were not updated. I even went to the direct airlines website and it was an active flight. I ended up requesting to cancel it, and reported to my credit card. I rebooked through the airline website and flights were all still available!

During the course of the encounter I hung up several times and received nonstop calls back from various numbers in and out of Florida. When I would call back from the booking email phone number, they refused to give to me to anyone else besides Emily.

Based on all this I determined they were most definitely spam. I requested to be cancelled out of everything and called my credit card company to block payment and report it as spam.

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- West Palm Beach, FL, USA • Jun 10, 2024
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Fishing and luring customer to their site on the internet as a travel agent and assisting getting cheaper airfare. Once the flight was selected, there was options to upgrade flight for higher service with more money. You have the option to buy insurance protection. Submit credit card information for payment. Then you get this notification that the booking status in progress with flight booking terms and policies. The flights can be switched and all kind of nonsence.

later on, received call from the scammer informing me that the flight going to my destination has been cancelled and will need to put me on a different airline same cost. Wanted to cancel the reservation all together, but the scammer gave me the running around and at finally convince me to change the flight. He forwarded information for me to review at least 4 times the same information and kept telling me there was a glitch in the system, it did not go through, and I will need to acknowledge the credit card agreement again. These were the multiple payments collected. Fortunately, the credit card company suspected fraud and alerted me. In the meantime, the scammer called late during the night attempting to get my attention. I had placed my phone on silence.

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- Palm Beach Gardens, FL, USA
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On January 29, 2024, I sought a quote for two airline tickets for my daughter and myself on the Travoport website. Each ticket was priced at $1,344.68, totaling $2,689.36, for flights with American Airlines. Before proceeding with the purchase, I contacted a Travoport agent to inquire about any flight restrictions. The agent informed me that they could not provide details until after the purchase, promising that another agent would follow up the next day and there would not be any changes until booked.

Upon their call the following day, additional restrictions were revealed which were not initially disclosed. Furthermore, they refused to allow me to book the selected flights, citing them as exceptionally priced premium economy seats. Travoport then attempted to upsell me a more expensive ticket on a different airline, departing on a different day. Dissatisfied with these terms, I requested a refund, which Travoport declined despite the purchase not being finalized until a ticket was issued, as stated in their confirmation. They offered to upgrade me for an additional $900, an offer I rejected. Despite this, they confirmed a pricier flight, and over the next two days, repeatedly contacted me with progressively reduced offers, still exceeding the original price by over $300, with inconvenient travel dates, baggage and other restrictions on a different airline.

The merchant employed unethical tactics to secure the flight reservation purchase.

On February 2nd, I contacted Citibank Credit Card to initiate a dispute. Despite presenting compelling evidence of misconduct, Citibank's investigation sided with the merchant, instructing me to settle the disputed amount. They advised resolving the matter directly with the merchant, who falsely claimed to have retracted the charges. Nevertheless, the charges persist on my credit card statement.

Both the merchant and Citibank overlooked undeniable proof of wrongdoing. It appears that many others could similarly be affected by this situation, prompting me to consider pursuing legal action.

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- Hawthorne, CA, USA
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Lied to me about my flight and what I wasn’t “allowed” to bring. Tried to get me to pay more money for a regular flight. Wouldn’t allow me to cancel nor get a refund

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