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Online travel agent tried to upsell to a more expensive airline ticket

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Online travel agent tried to upsell to a more expensive airline ticket Reports & Reviews (27)

• May 22, 2025
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I sent an email today, below.

Dear Customer Support Team,

I am writing to formally express my deep frustration and concern regarding a recent booking issue on your website.

I found a very affordable ticket with Korean Air from Vancouver to Korea on Sunday, June 1st, and returning from Korea to Vancouver on Saturday, June 7th, priced at USD 806. Based on the information on your site, I urgently made the payment using my MasterCard yesterday. However, I was informed today that the Korean Air ticket was already sold out.

Normally, in such cases, the booking should be automatically canceled. Yet I was told that the payment of USD 806 is non-refundable. Instead, your staff member, Damon, offered an alternative with Air Canada for a slightly higher price. I told him that I wanted to cancel the booking, but he kept insisting that the USD 806 I paid was non-refundable and continued to recommend the Air Canada ticket.

As a customer, I cannot understand this. It feels like a very tricky method and a deceptive practice. If I were pressured to proceed in this way, I would report this case as a consumer rights violation both in Korea and in Canada.

Eventually, as he suggested, I purchased the Air Canada ticket after being told the initial payment was non-refundable. However, I later checked on Skyscanner and found that the same Air Canada flight was listed at CAD 1,360, including Tax. I have sent this screenshot to your operator, Damon. If compared, as a result, I now have to pay over 1,800 Canadian dollars for the ticket.

Please contact me by email regarding this matter. I would prefer not to discuss this over the phone, as I am currently very upset.

I have already decided to purchase the changed ticket, Air Canada, as he suggested.

I believe the way your platform operates and manages ticket sales is highly unreasonable and unfair. I would appreciate hearing your explanation or response to this.

Sincerely,

Gyemoon park

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- Sterling, IL, USA • May 09, 2025
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Wanted to purchase a one way ticket for 2 from chicago to london. Was quoted $528.96 received email with flight info within an hour received a call that the flight was not available anymore for that amount and it was not going to triple....I said no, they also were changing airlines on me. I said no to cancel and they keep trying to talk me into a flight with going 50 t0 100 lower but still on this no name airline. I still said no. They told me i would be on a no fly list and would not be able to fly or buy a ticket to go anywhere. Told them to cancel and I hung up and cancelled by card so they could not charge it.

They are a total scam.. Do not use them only buy airline tickets with the airlines. Never again will I use a site like this.

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- Polson, MT, USA • Apr 30, 2025
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I had a very disappointing and frustrating experience with Foggyfly. I booked a ticket at the price they advertised and received confirmation. Shortly after, I was contacted by one of their representatives, who informed me that the seats I had booked were not actually available. Instead, they attempted to sell me tickets on alternate flights or the same flight at a significantly higher price.

When I declined and requested to cancel the booking—since the original agreement could not be honored—I was told the ticket was non-refundable. Despite the fact that it was their pricing error and they failed to provide the service at the agreed-upon terms, they refused to issue a refund and only offered options to reschedule or cancel without a refund.

This kind of bait-and-switch tactic is unacceptable and misleading. In my opinion, Foggyfly’s practices are deceptive and exploitative, and a company engaging in this type of behavior should not be allowed to continue operating. I strongly urge others to be cautious and avoid doing business with them.

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- Surprise, AZ, USA • Apr 23, 2025
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I signed up for a cheap flight on tarifasodeal.com I read the reviews, but the common theme seemed to be about baggage, which is handled by the airline at time of check-in, and I already checked the fees and found them acceptable. I provided a name, number, address and CC information to pay for the flight. A while later, I was contacted by customer support to book the flight. At this time, they told me that the flight I booked was going to cost me an extra $1800, and once they started talking about the itinerary, it became obvious it was not even the same flight. They also kept saying I would need to pay them the extra money, or the airline would charge me $600 extra per person ($2400) to 'upgrade the flight' He also said they would charge me no matter what, even if I canceled because it was already booked (although we were still arguing about which flight to take, so obviously it wasn't booked). I ended up telling him that I cannot afford any of his options and he tried to tell me that I would 'make it work' or 'figure it out' and just accept it. In the end, I told him that it wasn't going to work, and that if he couldn't meet their initial oligation, then we had no more business. There was more back-and-forth of the same things over before I hung up. I also blocked my card, so they won't be getting any money from me.

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- Salt Lake City, UT, USA • Apr 16, 2025
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I did a google search for flight fares. I noticed that Fareporto had slightly lower rates than other budget options, so I booked 2 tickets online and immediately received a confirmation email. I thought I was done. But a few hours later they called and emailed me, saying there was something wrong with my order. After talking with multiple individuals and spending a long time on hold, they said they would confirm my tickets with the airline then call me back to let me know the booking was complete. Later, they did call me, but told me only one of my tickets was good for the flight I had booked, unless I paid major upgrade fees or changed dates. I was unwilling to do either, as these were not the terms of my initial booking. I requested a cancellation. They said they were willing to cancel, but would not refund my money. In the end, they provided no way for me to get my tickets for the price I had initially booked them for, and no way to get my money back.

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- Bushnell, FL, USA • Apr 15, 2025
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Booked online airfare with Foggyfly and paid with credit card. (BIG SCAM!) Within an hour later Maria from Foggyfly called me to inform me that I couldn’t have my departure flight time (that was online) and that it would cost me over $100 more for another flight time. My husband and I both told her we were not paying more money and that we want to cancel the flight and get refunded. She refused to refund the money charged and said the reservation had a no cancellation policy and that we would be out the money if we canceled. This just didn’t sound right to us and I check Better Business Bureau and sure enough it’s on their site and has happened to others. We ended the call and immediately called our credit card fraud department and was advised to cancel our credit card. We then reported it to our Airline and the Better Business Bureau.

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- Butler, PA, USA • Apr 08, 2025
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On April 5, I found round trip airfare from Pittsburgh to Miami $457.00 using a credit card which was never charged. On April 7, they contacted me informing that the flight I ordered online was overbooked and they had to switch my flights for an additional cost of two hundred per ticket. They also stated that bagage was not included in these tickets. The new fee would be $857 not including bagage fees. I stated I only want the tickets for the agreed amount of $457 and I will not accept them changing anything. They stated not refundable when I tried to cancel.

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- Bend, OR, USA • Apr 04, 2025
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I purchased tickets for a flight online through this website. I never got a confirmation. The next day I received a phone call stating that they could not complete the tickets and they could not refund me either. She then told me I would have to change dates and then upgrade as well for various amounts of money that range from $600-$1000. She told me that the tickets were not cancelable, despite the fact that she couldn’t confirm them either. I called the airlines to see if I was on the flights that I had applied for, and there was no record of me on the flights. Travoport has continued to call at least 10 times today from various numbers and states leaving the same message that they need to confirm my flights.

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- Portland, OR, USA • Mar 25, 2025
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We bought 3 KLM airlines tickets from an online agency called Tarifasodeal for $3334, through Cheapoair.com.

Tarifasodeal then sent an e-mail explaining that those tickets were no longer available, and tried to upsell us for new tickets worth $5072 - their "best deal."

When we called and asked to cancel, they lied to us and tried to gaslight us:

They blamed the airline for the sudden change, and insisted that we had no choice but to pay the new price;

according to them, we did not pay for cancellation protection, therefore the new tickets were "non-refundable."

We explained that we never agreed to the new price, and that we did indeed pay a cancellation protection fee of $540, when we booked the tickets.

(This cancellation protection fee and the original price of the tickets were conveniently left out of the initial e-mails Tarifasodeal sent us, while their website made no mention of the cancellation protection fee when the sale was finalized)

The manager - a man called Ron and sporting a heavy accent, though Tarifasodeal claims to have its headquarters in Florida - became insulting and argumentative:

He told us that we were not using "logic," and that we never paid for cancellation protection;

he attributed it to "human error" on our part, and told us that we would have to pay the new price.

At this point, we said that we would report them to our bank for fraud, and hung up.

Within moments, they called back and finally offered to cancel the tickets.

They were very rude, however, and asked for sensitive information first - including our passports and fingerprints!

When we declined, they argued with us again until finally agreeing to a cancellation.

Thankfully, we did indeed pay a cancellation protection fee of $540, when we booked the tickets.

However, the cancellation was for the original tickets we bought, worth $3334 - the ones that they told us were no longer available!

After all their lies, they sped us through the cancellation so quickly and aggressively that we did not stop to notice that they were cancelling the original tickets - tickets which they doubtless used again to try this bait-and-switch scam on someone else.

We lost $540 in the transaction, and so much time.

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- Wexford, PA, USA • Mar 19, 2025
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I tried to book airfare through cheapflights.com and got an option to use foggyfly. Foggyfly quoted me a price for $1592.92. I received an email to call foggy fly so I did. The representative called me back saying even though the option was for $1592.92, they could not honor that price and said it is now over $2600. If I want the same dates and trip that I would have to pay that new price. They asked me if I would change dates and departure information, I told them no. They said because I got to there site through a third party that price was no good. I told them this was a scam and I wanted to speak to the manager, they were going to let me speak to a manager, but they said they would not honor the price. I told them I was reporting this to the ScamPulse.com and I hung up.

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- Goshen, IN, USA • Mar 18, 2025
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I booked a flight through foggyfly. I got a call saying that my flight could not be confirmed because the price had gone up and I needed to pay more. My flight was on a wait list and I could not get a refund until??? I talked to Maria and she had a heavy accent and I could not understand when she said a refund was available. I told her to cancel the entire flight but she said she couldn't right then. I called my credit card company and was issued a new card.

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• Mar 15, 2025
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Yesterday, I booked round-trip flight tickets. Today, I received a call regarding the confirmation, and they told me that I couldn’t get the same flight I had booked. They offered me an alternative flight with additional charges. When I asked for a refund, they denied my request. I then asked to cancel the booking. But they told me they will cancel it but with no refund.

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- Van Nuys, CA, USA • Feb 08, 2025
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I booked a flight on their website and a low rate, then they called back saying that I can't cancel or get a refund and that my ticket price is now $400 more expensive.

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- Sweetwater, TX, USA • Jan 30, 2025
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I booked a flight online after comparing prices and being informed that Fareporto is a booking agency for Southwest airlines, I felt comfortable choosing Fareporto booking agency. On 1/29/25, I was contacted by message and return the call & spoke with a rep. The rep spoke with me and my fiancé on a three way to ensure no misunderstanding. We were told that the flight was nonrefundable, and we needed to confirm our date which was 2/22/25. We both agreed to this date and purchased the ticket for this date and time. The following day I received a call from a rep who stated his name: Weyne informing me that Southwest Airlines had rejected my ticket due to no available seats, and my flight had been changed to 2/28/2025. I had also received an email from Fareporto booking. He informed me for $30 more Southwest airlines has agreed to make me a seat available. Me being on a fixed disability income requested my money back due to not being able to afford the new price and having a medical procedure was inconvenient date. I was told I would not be able to cancel, and I had been given a new date and that was final. I cried and called the official Southwest Airlines Office. I found out 50 plus seats were available and this company does not do any bookings for Southwest Airlines. In fact, the Southwest Rep. never heard of Fareporto booking and could not locate this co. The rep attempted to locate my reservation confirmation # and it wasn't in their system. I lost my funds and to my understanding I will never receive my funds back. A Southwest Airline rep. informed me to always check the co. logo and when I did it states Southwest airlines, but the logo is totally different pattern coloring. The email address is not from an actual internet site and these people can barely speak English. My Booking Reference Number is PFNJRN from Fareporto is not a litigable confirmation number. Folks, please pay attention because I have been robbed, and they have my card number. I am at a loss Fareporto robbed the disabled/low income. Always go the official cite.

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- Ellensburg, WA, USA • Nov 22, 2024
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I bought airline tickets round trip with one stop from Seattle to Dallas then from Dallas to McAllen mission. I paid $401.73 for the tickets round trip. They called me today and said in order to get a seat on the plane I was gonna have to pay another $500. They said the $401.73 was non refundable and I wouldn’t receive my airline ticket if I didn’t pay another 500. I understand there is always hidden costs with airlines but this wasn’t it and was definitely a scam. I am living pay check to paycheck and am hoping this will save some people some money and frustration during the holiday seasons.

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- Overland Park, KS, USA • Nov 15, 2024
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I went to Cheapflight.com to find an inexpensive flight and that website suggested 4 websites I could compare pricing across. I was familiar with Priceline and Expedia, which were listed among the options and chose two others, tarifsodeal being one of them. I found a flight and I didn't realize that the flight I selected was on the tarifsodeal option.There was nothing listed before payment indicating it was non refundable, had restrictions, or that it was a promotional ticket that was not guaranteed until 6 hours before the flight was supposed to leave. When you book, they say flight confirmation may take up to a few hours in some instances to come. I never got flight confirmation-instead got an email/multiple phone calls about 3 hours after I booked saying they need to verify details about my flight. The phone numbers they called from were 239-205-9162, 239-205-9166, 479-390-4458 (different number every time). I felt this was off immediately after I booked and canceled my Credit card with my bank when I noticed that no funds had been taken out and no confirmation had been sent to me. I finally stopped dodging and talked to person today (Clearly reading from some script b/c she kept putting me on hold to respond to what I was saying). She told me my SOUTHWEST AIRLINES flight was a promo and 1) I can take no carry on or checked bags, nor can I buy at the airport an option to have carry on/checked bags. I played along b/c I knew she was calling me about a flight I never paid for (I had canceled the card used to pay for the ticket 3 days prior). I told her that was fine, I didn't need any luggage. She kept asking me if I was sure I wouldn't need to fly with any luggage. I told her I wouldn't. 2) she then said my "promotional" ticket was not guaranteed because it was a promotional price (nothing on my flight/payment confirmation indicated this was a promotional deal and that I was not guaranteed a seat on that flight I booked). I asked when I would get my ticket info/confirmation, and she said I woudn't get ticket or confirmation until 6 hours before departure. And that if I was at airport, that if there were no seats left on the flight I would be bumped to another flight. When I asked her about not getting ticket /confirmation until 6 hours before, she said I could get a CONFIRMED ticket/flight with United Airlines for an additional $200. I told her that I didn't want to do that; she then said she could find me another flight for less money. I said I wasn't paying anything extra above what I paid. That ended our call

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- Kissimmee, FL, USA • Nov 11, 2024
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My father booked an airline ticket through this company on their website. The price originally showed $287.43. My dad wasn't charged, but received a confirmation email. He called the company to make sure everything was all set, but then the company told him that they didn't have anymore seats for that flight & tried to then charge him another $700 for another ticket. My dad has since blocked his card so no payments can be taken out, but according to Google reviews, we are not the only ones this company has tried to scam.

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- Stuart, FL, USA • Nov 09, 2024
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November 9/24 I had a terrible experience with Flight Merchant, and I want to warn others to steer clear of this service.They advertise flight prices that seem too good to be true, but once you make a booking, they immediately call you back to say the price has doubled. What's worse is that they claim there are no cancellation or refunds, not even few hours of booking.

This seems to be a widespread issue, as many others have shared similar stories.Please be careful-do not use this company. It's a scam, and you will likely end up paying more than advertised with no way no way to get your money back.

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- Cedar Creek, TX, USA • Nov 05, 2024
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This airline ticket website is a scam they called me and said my ticket was on hold until I upgrade my ticket. This Fareporto company is a scam and they need to be investigated by the government. Thank you

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- Bakersfield, CA, USA • Oct 28, 2024
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I bought a flight ticket through this website and they took my money and were calling me over and over requesting more money. Given me all kind of scuses . Over all scammers from India

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