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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (1910)

- La Plume, PA, USA • Jun 23, 2024
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The bird houses look nothing like the pictures and they came from China. Now, does James Russell live in China if he is "hand-making" them. I am all for veterans, but I don't believe he is a veteran.

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- District Heights, MD, USA • Jun 23, 2024
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I saw the produce heating and cooling mobile small air conditioner being advertised. During the advertisement video, the product was video showed the product having a heavy air flow and a cooler temperature that can be felt. When the product arrived at my home, I tried it and was not happy with the product as advertised in the video. I made several attempts to get a refund and received a serious run around that got me very frustrated to the point that I accepted the purchase as a lost. I considered this product as being advertised falsely.

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- Patchogue, NY, USA • Jun 23, 2024
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Thefuzzypet.store offered me 4 free items in exchange for promotion of items bought. 3 of 4 items were replaced with cheaper items I did not order. The business has ignored all emails, complaints & contact made to them

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- Lansdale, PA, USA • Jun 21, 2024
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I purchase from with website after a social media (ad). The social media ad, advertised Abercrombie and Finch Jeans on sale. I completed the payment, then changed my mind immediately. The only form of contact was an email or to reply back to the confirmation email. I replied back to the confirmation email that showed as Customer Service. I stated that I wanted a refund. I was informed that the products had already been sent for delivery even though the order was just placed. After two days of emails I stated that I would contact authorities and they said the refund will be processed in 7-10 days. After 10 days I hadn’t received it and emailed back. They informed me that it was “ force majeure factors, the refund failed to arrive in your account on time” and they would submit another one. I’ve disputed the payment already. And I informed them I would be contact the BBB.

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- Pittston, PA, USA • Jun 21, 2024
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Fathers Day mini figurine shadow box, ordered in May, never received. Ongoing emails, it was never made, never shipped and the service run around is laughable. They even spelled their own company name wrong. No refund, no gift, all lies from this company. All you get are false promises and good luck ever seeing a refund. Report them as soon as you see them on FB as a scam company.

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- West Harrison, NY, USA • Jun 20, 2024
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I issued payment to this merchant and never received my order.

This business has a big social media presence with endorsements, giving the appearance of being a genuine/legitimate business.

The website only accepts Cash App/Apple Pay. Immediately, after making payment, I received a text with my order information and tracking number.

The items were supposed to be mailed out within 24-hours. However, when I checked the tracking number the following day, it showed the shipping label was created, but no item in transit.

I contacted the merchant, requesting a refund with no response. I attempted a refund via CashApp and they directed I request a refund from the merchant. When I requested a refund via Cash App as instructed, the merchant declined my refund request.

Cash App advised that they were unable to assist in recouping my funds. When I inquired as to their process regarding users of their application scammer legitimate users, I was advised they could not provide additional information, when I further inquired they advised me that they would be terminating our call and hung up.

I tried to dispute the charge with my bank, but they denied my claim because I authorized the payment.

I've tried all means of recouping my payment and bringing this concern to Cash App with no success.

This merchant is still advertising online and is still utilizing Cash App.

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- Centerville, MA, USA • Jun 20, 2024
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Did not ship order dating back to April, contacted multiple times with no response.

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- Breinigsville, PA, USA • Jun 20, 2024
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Selling used horse BEMER blanket

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- Matamoras, PA, USA • Jun 19, 2024
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I saw a NY Rangers hockey shirt for a too good to be true price but it was advertised through Fanatics, a reputable company. I ordered on May 29, 2024. I received an order confirmation with a tracking number which does not work. You cannot contact this company by email, phone, or anything. I blame Fanatics for allowing false advertisers on their webpage.

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- Elizabeth City, NC, USA • Jun 17, 2024
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On May 10th 2024 I purchase a "Mother's Day special " of an ice maker (buy one get one free.)

I received an order number 3113 and a tracking number of the items. Any attempt to check the tracking number lead to nothing. I contacted the company but only got "someone will be in touch within 24 hours". But there was no replies. Yesterday I received a small black plastic bag from "China Post" (supposedly the shipping company) . Part if my address was missing. Luckily my post office was able to determine it was my address. Inside this envelope was a business-like card that said "MERRY CHRISTMAS" That's all!.

I email the company with pictures of the package from China Post along with previous requests to refund my money if the item(s) are no longer available.

I don't know what else to do.

Any help you can offer is appreciated!

Thank you!

******** *****

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- Rancho Cucamonga, CA, USA • Jun 17, 2024
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My partner order product online. Business said it was delivered and provided fake tracking information. They refuse to refund or replace.

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- Philadelphia, PA, USA • Jun 17, 2024
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Merchant has not been honest about shipping product. He has generated two different shipping slips with two different shippers but has never actually shipped product. I have attached proof of this. Current shipping label was created back in April but shipper never received merchandise which makes them believe this is fraud!!! I have personally contacted the merchant and he has not responded ever. This is a fraudulent transaction due to the fact that I have never received product purchased nor has merchant ever shipped said product since initial purchase in February which seems like he has no intention on sending product but has retained payment for said product. This is fraudulent and I reject this transaction. I just searched tracking number and even after he responded he still has not shipped product. He’s committing fraud and is attached to your business model. This is bad business!

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- Escondido, CA, USA • Jun 17, 2024
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Ordered a shirt off the website was notified by email that the oder was received and being shipped. Never did receive the shipment and notified the company. Was unable to talk with anyone only able to contact by email. last email was this

Dear ......

Pls contact and pick themselves

US-UNI contact numbers: Pacific and Mountain time zones, use: 1-424-284-2432; Central and Eastern time zones, use: 1-315-533-4690

Email: [email protected]

Service hours: 10:00-21:00 Eastern Standard Time

-----

Best Regards,

Sandra Taylor - Customer Support Department

PODBROS PTE. LTD.

When you call the number you get a recorded message and eventually they put you through to an operator that gives you a busy signal.

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- Lansdale, PA, USA • Jun 16, 2024
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The ad stated two bottles for 39.98.. My credit card statement later showed I bought five bottles at 299.99. I called and they told me my order was already shipped when I asked them to stop the order that I thought their ad was very deceptive. They said they had a deal for me which was to refund me $100 which they did but I had to keep the five bottles of keto diet gummies at a cost of 99.99. This happening to often to people and it needs to stop!

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- Reading, PA, USA • Jun 15, 2024
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I made an online order for keto gummies. I thought it was for 1 free trial bottle. I was charged $199 and change. Gummies did nothing/ I called back and had to cancel a subscription that I didn’t even know existed and I fought for half of my money back. That I received. He said to keep trying the gummies he was sure they’d work. I’ve tried twice to get them to refund the rest of my money and it’s been a mess

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- Salt Lake City, UT, USA • Jun 14, 2024
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Tried looking online for sleep apnea mouth guard to be used when no electricity was available.

Once ordered, no tracking number or order number was given but credit card was charged. When we check the profile, it claims we never placed an order.

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- Coal Township, PA, USA • Jun 14, 2024
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33 bench, with advertising Amazon

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- Tobyhanna, PA, USA • Jun 14, 2024
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I received an email from one of their so called customers service rep on Wednesday, June 12@11:06 PM.

Helen Alvarez

Hi *****,

Sorry to keep you waiting, we have checked about the previous refund to you, may be due to the local bank or credit card institutions did not process the reason in time, considering that you are our customers, we are willing to safeguard your rights and interests, we are contacting the financial staff for you to re-process the refund, please be patient, if you need anything, please feel free to contact me to deal with it, thank you!

The merchandise purchased was 3 bras that said it was delivered but never received which i used Afterpay to make the purchase.

***** ** ****

Hi *****,

Thank you for reaching out to us regarding your order.

Please refer to your latest order status.

2024-05-31 12:12

******************* ********** ***** ********** ********* ** *****

Tracking number is SDH0061484886

You can track it on https://www.track718.us/en/

***** ** ****

We greatly appreciate your valuable feedback and we sincerely apologize for any inconvenience caused.

Recently, we have received numerous customer complaints regarding incorrect deliveries by usps courier. To address this issue, we kindly request you to visit USPS complaint website and submit your concerns about their service. The website is https://usps.force.com/emailus/s/.

Meanwhile, as a token of our gratitude for being our loyal customer, we would like to offer you a refund of $60. We deeply apologize for the inconvenience caused and sincerely hope that this unpleasant experience does not overshadow your happiness. Wishing you a joyful and fulfilling life ahead!

I have numerous emails that started on June 4 to the 12th from them but no money has been refunded. This company has major complaints againts them.

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- Austin, TX, USA • Jun 14, 2024
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This buisness posed as a clothing store. But now when you log on you are put onto a pag in all caps explaining "when you purchase an item from us you are automatically entolled in our VIP program and aggree to be charged 29.97 per month" i ordered a shirt for my birthday. Did not recieve an item for 2 months and once i got it the picture of the item on the website as did NOT match the item i recieved. The print was discolored and very blurry

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- Blue Bell, PA, USA • Jun 14, 2024
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Purchased a dress online from gracepromdress.com. The brand of the dress is Mac Duggal, a US brand. The dress that was delivered was shipped from China and was clearly a counterfeit item, poorly made

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