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Online retail Scam

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Online retail Scam Reports & Reviews (302)

- Downers Grove, IL, USA
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Ordered product online, Twice the shipping carrier "Better Trucks" misplaced the package. Searched google reviews for the business and it appears an overwhelming majority of receivers don't get their packages. An alarmingly high percentage of people to be specific. It would appear this shipping carrier rarely delivers packages. Potentially is a setup as a ring to steal from people. It does not seem possible in any world they can be so wildly unsuccessful doing what they are contracted to. Reviewers also note that delivery drivers frequently arrive at a destination and leave without an attempt to make a delivery and then their packages are gone and never delivered. Something isn't right with this business. They have been doing the same thing for years, it's not growing pains. They should not be able to continue to take receiver and vendors items by contract and continue to make these packages vanish? Where do they all end up?

It's incredible they are allowed to get away with this.

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A family member in a Chicago recovery home tried to buy k2, an illegal substance in Illinois. The individual from the website tried to have a picture of a bank card sent for payment and ultimately got a cash app sent to his “friend” and then never responded. This website is frauding individuals and seemingly trying to sell k2 even in states where it is illegal. Hoping you can have something done as they are preying on desperate individuals.

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- Chicago, IL, USA
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I purchased a pair of shoes, t-shirt, and a button that I saw in a Facebook ad. I received an email with tracking information, but I never received the items. I emailed the company the other day regarding this. I was told that the items were delivered and that I should check with my local post office. The tracking information I looked at does not show that the items were delivered.

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- Chicago, IL, USA
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I ordered the product via the site and never got a shipping date I tried to reach out via email and no response.

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- Morton Grove, IL, USA
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Advertising on Facebook Marketplace as Wayfair. It is not Wayfair.com, rather wayfairstyles.com and wayfairhomefurnish.com. Tons of people will be scammed by this. It needs to be taken down. BEWARE!!

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- Berwyn, IL, USA
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On FB/IG, offering all clothing discount of $7.77 for Talbots 77th Anniversary sale.

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- Waukegan, IL, USA
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Ordered a "colorful natural mineral mug" and received a shoddily painted mug seemingly made of resin. Attempted to post a review with pictures on the website, but the review was hidden. They only post five star reviews, and I suspect many of those reviews are fake. They claim to have A+ ScamPulse.com accreditation. Any attempts to contact them through e-mail have failed. They have no phone number.

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- Sycamore, IL, USA
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Frisco Elevated Modern Wrought Iron Cat Bed with Long Faux Fur Cushion for ****** from 'Best Buy'.

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- Chicago, IL, USA
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Bought a product through an online retailer and it was never delivered with no tracking updates. I contacted the company and they said the product had been successfully delivered still with no tracking updates

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- Arlington Heights, IL, USA
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I tried purchasing 2 vests made the payment and received error message saying payment did not go through, I checked my account and the charge was made. I tried contacting through their website and message would not load so I sent message through my personal email and it was returned.

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- Chicago, IL, USA
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I ordered two dresses through their website and received a shipment notification. However, the tracking number only says preparing for shipment even after two months (meaning the package hasn't even been sent yet, they just made a shipping label). After 1 month, I emailed support and spoke to two different people. The first person said the package was lost and they were sending a replacement. They said I would receive updated tracking information once it was sent. I never received updated information, so after a week or two I emailed again and spoke to the second person. She told me the package was in transit, however the tracking number in the app never changed and still said "preparing for shipment". I've been emailing support for a month now (2 months since I placed the order) and they just keep telling me it's on the way but not providing any proof. When I ask for more proof, they just tell me they're looking into it and then I never hear back unless I email again. They're just giving me the run around, but clearly have no intention to provide the merchandise I paid for.

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- Monticello, MN, USA
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The product was shown to be hand made by veteran in United States. When I got tracking information it was supposedly coming from Italy. When I finally got it, it had Chicago address. The supposedly hand made item was just 1/4 inch cheep plywood not the hand made of many pieces of hand carved wooden American flag that was shown on website. It also was supposedly 2 day shipping and was almost a month, and was money back guarantee. I reached out to return items as I had ordered 2. And was informed with the cost of shipping I would be better off to keep them and the quality of items was up to standard.

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- Cicero, IL, USA
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I made an order SEPTEMBER 17th. The order was given nearly 3 WEEKS to arrive I email the company asking about the delay, they mentioned they were having delays due to LARGE AMOUNTS of orders, I understand and had given them a little more time. After it already Been past 1 MONTH! I emailed again and was told they had "Logistic issues" I waited and later was Refused a refund and was told to wait. It is now NOVEMBER 5TH....NO REFUND NO PRODUCT.

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- Howell, MI, USA
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I ordered same day delivery flowers and was notified hours later that my shipment would be late. After waiting on the phone for nearly an hour, I was informed that my order would be delivered two days later. I then attempted to cancel my order, and was repeatedly told I could not do so because it was "already accepted by the farm." I tried to cancel my order online, but the website said my order ID was invalid despite the fact that it was provided by the company via email, and they were able to find my order when I gave them the number over the phone. I called once again to cancel my order to no avail. Luckily I was able to get the charge cancelled through my bank.

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- Elmwood Park, IL, USA
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Hello BBB,

I ordered 3 bags. They were advertised as being made from leather. I received my order in less than 10 days . When they arrived I discovered they were made of plastic. Not leather. I requested a refund and ask for return instructions.

I was given instructions to return the bags to CHINA. The bags were shipped from a distribution site in Franklin Park IL. The address is on the shipping package. I have attached the email conversations below. I don't want to keep the bags. I would like to ship them back to Franklin Park, IL NOT China.

From: Grace Bags

Thank you for sharing your concerns, and I'm truly sorry for the confusion.

To clarify, the shipping value covers the international shipping process, while customs valuations are typically lower to streamline

entry into your country. Although we do have a US-based fulfillment partner to expedite shipments, returns are managed

through our main facility overseas, which is why we're unable to process the return locally.

To make this easier for you, I'm prepared to offer an exclusive 70% refund just for you, allowing you to keep the items without

the hassle of shipping them back. This offer is not available to others, and I hope it can provide a quick resolution for you.

Please let me know if this works for you, and I'll process it right away.

Sending warm regards on behalf of Grace,

Rachel

This email is a service from Graces Bags. Delivered by Zendesk

On October 29, 2024 at 9:00:20 AM

Your instructions make no sense. How do I value the items shipping for over *** and claim the value of the items less than *** for

customs. My order was received in less than 10 days. So there is a warehouse in the US.

The Ad I ordered from said I had 30 days to return for a full refund.

I will write to the Better Business Bureau and forward your information to them.

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- Chicago, IL, USA
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I made a purchase for 3 items for $73.83 and received the items. I didn't care for the items and wanted to make a return for the last 2 weeks. I would email the company and they would reply with here's a ticket number or an updated ticket number. they told me I have to create account and make my return. So far, I have not been able to make the return and cant create an account to do so. These items are not what I expected. The packaging they came in showed the company name, Shapermint. But the tags on the items don't have the company name and the items don't show the company name on the product either. Just want to return and get a refund but its been a struggle every since.

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Buy Cash App Accounts
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- Fort Myers, FL, USA
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These people are straight up scam artists, they lie, should have known better than to think I was getting some knock off hey dudes from China for so cheap. SO NOT FALL FOR THIS.

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- Byron, IL, USA
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This seller is trying to say they are a disabled veteran James Russell that is hand making birdhouses and other handicrafts. I ordered 4 birdhouses for Mother's Day gifts. I paid extra for the VIP 3-7 day shipping. They did not arrive until 2 weeks after Mother's Day (over 20 days). The packaging was horrible and all boxes were smashed and every birdhouse was damaged. And... they say "Made in China" on the boxes. The birdhouses look nothing like what they are showing on the website. I contacted them for their "100% guaranteed satisfaction" refund and was given the run around and offered a 30% refund. When I didn't accept that, they offered a 20% refund. I tried to leave a review for them on Facebook, but they blocked me. I left a review on their website and it was immediately deleted. They only have 4 and 5 star reviews that I believe are fraudulent as the birdhouses do not look like the photos shown. Luckily, I paid via Paypal and filed cases for refunds through them.

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Operates several websites. Will send tracking but item never arrives.
Beware
Uggsaleusa.com
Hrysshop.com
Actoolsonline.com
Acmesaletool.com
Photo 1 proof in review #17620447 about Online retail Scam

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