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Online Purchase - Shop Zakira

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Online Purchase - Shop Zakira Reports & Reviews (1)

- Hartford, CT, USA

Jazymn had a shoe sale on Sept 22nd which was supposed to be at 3pm. But when I went online I noticed she had not updated any of the prices. This was already frustrating because the sale was originally the Friday before and at the time the sale was supposed to be happening, she decided at the last minute to push it back. Others and I expressed concern in her comments which I noticed she limited and even hid the replies. We also noticed at the time the sale was supposed to be happening at 3pm, that instead of discounting products she was increasing the prices (so we weren't really getting a deal). I placed my order and noticed that her website stated that shipping is 7 - 21 days. After about 4 weeks I still haven't received the item so I sent her an email

requesting tracking info. Her site said email responses are 48 - 72 hrs. It's been over two weeks and I still haven't gotten a response. Two days ago, I received an email of a refund being issued. After that, I received two emails of my order being CANCELED but no refund amount so it was as if she toi back my refund. I still haven't received the item. Today is November 8th. I checked my online banking noticed that the refund transaction showed it was being processed. Today I woke up to check if had been deposited and noticed there is no trace of the refund transaction. So she took the refund back and didn't send me the product. I had to dispute the transaction and call my bank. They investigated and saw that she did issue the refund but reversed it and took it back. She is a fraud! Multiple people have had this issue with her and its unfortunate because this was my first time placing an order with her.

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