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Online Overseas Retailer Scam

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Online Overseas Retailer Scam Reports & Reviews (314)

- Auburn, WA, USA • Apr 16, 2025
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I ordered an item from Valanio-- it arrived obviously not the same item (sweater) shown on site; material was not same, color, quality. It was listed for near 80.00-- I bought for 60.00---The site clearly says that "all merchandise is made in S. Carolina , US--and the distributing areas include " USA, Australia< Canada, and UK". The tag on this piece clearly says "Made in China"...I contacted customer service for a return; "there is no return, only for damaged merch..". I protested, so was then offered first' 11.00--and keep the sweater."... Next; "20.00 and keep" . They now said " our distributing center is in Dubai--so you can return the sweater, but it will cost you from 50-100.00 to do so". "We would like to do anything to help you"

I read more reviews to get down to ones that were negative. 1] I do not think this company is US based-- language use in my emails is evident 2] They are using fraudulent claims that mislead consumers. 3] The site is posting clearly bogus information..

It needs to be shut down.

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- Holbrook, NY, USA • Apr 14, 2025
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They said this product was German engineering and coming from the UK. The pictures and videos on their site look nothing like the product. When it arrived it was a cheaply made toy and nothing like their pictures. They sent me a return label and it is to a factory in China. The shipping costs more than the product. They are a total scam. Even showing an older gentleman hand crafting them. Knowing they could not say they came from China. They lied and said they were from the UK.

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- New York, NY, USA • Apr 12, 2025
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From Fabrique.com, I placed an order on 3/28, received it on 4/7, and submitted a return request on 4/10. Fabrique claims to send return labels automatically within 24 hours — it’s now day 3 and I’ve received nothing. I checked spam, emailed multiple times, and got only automated replies. There’s no phone number, no real support, and the return window is about to expire.

This seems to be a recurring issue — many reviews report the same. It feels dishonest. I liked the concept of supporting diverse designers and could’ve been a loyal customer, but this return process has been a nightmare. Extremely disappointed.

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- Painesville, OH, USA • Apr 12, 2025
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I ordered my niece a personalized Stitch themed "Stanley" cup for her birthday. I received the item and it was a fake product!

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- Brooklyn, NY, USA • Mar 31, 2025
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This company sold knockoff Nike jumpsuits, but when the product came, it was such bad quality. Their website claims to do returns, however they have been giving me the run around for weeks claiming their system for returns isn't working.

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- Highland, NY, USA • Mar 20, 2025
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I purchase from this company and never received product. I emailed because there is no phone number and they said it was delivered. The picture shows someone else’s house. They said they would send another. After a month I contact again and they said they shipped. Again, another house that wasn’t mine. They told me contact Carrior who doesn’t exist. Then they tell me contact post office without a tracking number from the post office. I’ve been had. Do not buy from them. They are on Facebook and tick tok

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- East Islip, NY, USA • Mar 19, 2025
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Company advertises a product that looks like a high quality garment - sweatshirt with logo. The item that arrived was very poor quality material, poorly made altogether and weirdly sized. The return policy states that a return can be made as long as you are within 30days from receipt of the merchandise and it is unworn and in damaged. I just received this order two days ago and I have it in its original bag. Now the company is saying they won’t authorize a return because there’s no defect which is not a condition in their policy. I looked up reviews of this company and this is apparently their common practice to scam customers

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- Brooklyn, NY, USA • Mar 16, 2025
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Futario lists clothing on their website that does not match the quality shown in the product images. For example, their leather coat is made from faux leather rather than genuine leather.

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- Port Chester, NY, USA • Feb 22, 2025
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I ordered a dupe birkin handbag and it was being shipped from China. Took a month with a tracking number that may be fake, and stated was delivered to Pasadena. I live in New York. Never received the bag.

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- Ronkonkoma, NY, USA • Feb 21, 2025
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They are scammers point blank. Avoid

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- Stony Point, NY, USA • Feb 20, 2025
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The order was placed on 10/26/24 with shipping insurance. Tracking number was provided on 10/28 and the status was : Bergamo,24125,Italy,The shipment has been processed in the parcel center of origin. This package was never received. I contacted the support email and they confirmed on 12/9 that since the parcel was not received that they would resend the order. On 1/14/25 i still have not recieved the new tracking number or original order (i did follow up multiple times asking) i sent another email asking for a refund since i still did not receive my order. The same day they sent a tracking number, but this time the material was leaving from China. This tracking number showed the material was recieved in Xiamen, China Post Received mail on 1/9/25. This package was not recieved until 2/5/25. Once i recieved the package i opened it and it was not what i ordered. I contacted the company asking to send the items back for a full refund since i did not receive my order. They did not want to take the items back since it would cost to much to ship and offered my a $9 refund. I then responded that this was unacceptable and wanted a full refund, they responded again saying the most they will refund me was $19.

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- Jamaica, NY, USA • Feb 12, 2025
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I placed an order on January 5th for an outfit and never received it.

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- Spring Hill, FL, USA • Feb 11, 2025
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I ordered multiple sweat suits for Christmas gifts. After a month of waiting i checked the tracking number i was given it said my order had been delivered but it had not been. I contacted the company via text support through their website explained the situation. They apologized and offered to resend my order with a 20% refund. I never received the refund the second order was resent and i was given a new tracking number after 36 days it once again showed delivered and it was not I contacted them again they advised me they use their own courier and that they were having trouble delivering my order thats when i knew this had to be a scam they offered to resend the order a third time and offered a full refund to which i agreed. Afterwards i did some searching online and found reports on their page on reddit and google BBB.

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- Commack, NY, USA • Feb 10, 2025
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Ordered in December call f the weekender by Lori from qvc

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- Rye, NY, USA • Jan 28, 2025
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Purchased product via website; website was not transparent that this is an international purchase shipping from China, only after the fact that the product would arrive within 15 business days; the package never arrived. After 20 business days I contacted the company asking for a refund, they replied in 3 business days saying they are looking into it; 4 business days later they sent a new tracking number for a replacement, NOT a refund. The tracking website says dispatch locations from the US and CHINA

… still no product or refund

It’s a SCAM

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- New Hyde Park, NY, USA • Jan 23, 2025
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I ordered a dog toy for my dog as a Christmas gift. I ended up receiving in mid January. The toy was advertised as being indestructible even for the toughest chewers and my dog is tough. I thought should be good well within 5 minutes of giving him the toy he tore the ear off. I asked my money back. They wanted first me to keep the toy and give me back $4 then they wanted me to ship to them with proof. They are based in china the cost is obviously more than the toy. This is where they want me to send it: 301, Building 3rd, No.5, Tiyu South Road, Chikan District Zhanjiang, Guangdong, 524044 China. Now they want give me $8 dollars back. This company is obviously a scam. I went on Facebook and there are a lot people who experience the same thing

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- Hanover, MD, USA • Jan 19, 2025
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https://plushtery.com/products/coffee-bean-plush-toy?_pos=1&_sid=150c8d96a&a...⇄ />
This is the item URL for the item I purchased. This photo was stolen from the official jellycat site for the Amuseables Coffee Bean. The item received is completely fake, larger than the original, no tags and directly from China.

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- Bronx, NY, USA • Jan 09, 2025
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Ordered Shearling Coats through their website only to find out they scammed me out my money. Have never received order.

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- New Hyde Park, NY, USA • Jan 08, 2025
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On December 3rd I ordered a multi level cat tree from SP Elevana World for $49.95 dollars and on January 6th I received a piece of fabric 9” x 9”

I have try to contact the seller via email and I haven’t had any answer

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- Moscow, PA, USA • Jan 08, 2025
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This company has a storefront page on https://shop.app/m/71tfy06b4r and also has a webpage of https://viqif.com/

They have multiple items for sale and say that the transactions are all in US$

You order the products and they are not exactly what they described the items to be and are completely wrong with the size description.

I ordered what was described as Crocs Summer Sandals, but turned out to be a cheap China knockoff. The same with the other sandals that I ordered.

Here is their return policy -- https://viqif.com/pages/return

their refunds policy -- https://viqif.com/pages/refunds

Their delivery policy -- https://viqif.com/pages/delivery-terms

Their shipping policy -- https://viqif.com/pages/shipping-policy

No where does it states that you must ship the product back to China yourself, which would costs more than what I paid for the product.

Other companies, if the returns have to be shipped outside the US, will detail it in their policies with the return address, so you are aware, but this company does not state anything like that.

In their about information, they do not have an actual address or contact information listed, except for an email.

The package comes from their shipping department -- 28230 150th Rd, Springfield Gardens, NY 11413-4015.

If you google the address, you discover that there are several different companies operating out of different names out of the same location.

They tell you that you cannot ship the item back to that address.

They will not refund your money, instead they offer you 10% off your future purchase in the store.

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