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Online Overseas Retailer Scam

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Online Overseas Retailer Scam Reports & Reviews (256)

• Jul 25, 2023
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I've made several attempts to request a refund from this company; but I keep getting the run around, I have all emails along with correspondence but they refuse to refund me for items that were never received, the order was placed on July 01, 2023 I was sent a tracking number UH436406613YP on July 02, 2023 stating the order in process to ship and then today July 25, 2023 they sent me another tracking number UH517261180YP stating the package in process on July 19, 2023 to ship, I just checked and there has been no movement since July 19, 2023. There is no pictures upload.

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• Jul 25, 2023
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I ordered some stuff online on June 12th or 13th and it's almost August and I still haven't received or heard anything from them

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• Jul 22, 2023
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PLACED ORDER JULY 4TH. EMAILED JULY 22 TO CHECK STATUS. WEBSITE SUPPORT EMAIL DOES NOT EXIST.

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• Jul 19, 2023
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No product just threats

Pay Pal is dealing with them right now but what a scam

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• Jul 19, 2023
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The scammer changed their business names and the e-mail addresses of payment service for the contact keeps changing.

I never received a Staub 1.5 qt pot I ordered.

The followings seem to be all scammer.

[email protected], [email protected], [email protected], [email protected], 17track.net/en.,

Sabenmarket.com, and Myluershop( $83.26 was claimed through my credit card)

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• Jul 07, 2023
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Ordered 2 pairs of pants from this online retailer. Quality of goods was subpar to what is portrayed on the site. When asked to return them and for a refund, they claim that because their warehouse sent the correct items that were ordered they could only offer a refund of $7 (full order was $72) and for me to keep the goods as a return and shipping would be too expensive for me and take too long. I repeatedly asked to just return it and how much the shipping could really cost as the package came from California and got the same answer. Not to mention the product took over 2 months to arrive and had I not continuously followed up about its whereabouts, I probably never would have received the product. It seemed to originate in Ireland as this is what the original tracking indicated and went dark once it got to the US. Then the package that actually got delivered had a California return address.

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• Jul 06, 2023
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1st the order took forever to arrive. Tried multiple times to cancel before it “left the international airport in China” via contacting the info email. I disputed the charge with the bank and then miraculously it arrived in the mail. The product looked NOTHING like the ad ( they were wide legged jeans) IMMEDIATELY wrote to company saying I wanted to return for refund and I have heard NOTHING. I have tried at LEAST 5 times if not more.

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• Jul 01, 2023
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I received an order from this company that contained garments that were not what was advertised on their website. The garments were labeled with the correct sized tag but the measurements of the garments did not match what was advertised on their website. I contacted their customer support and I couldn't return the order for a refund. Their website advertises 100% risk free and refund availability. I feel foolish that I even ordered from this company and I am hoping that a warning can go out so that others know about coverfrot.

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- Wisconsin Dells, WI, USA • Jun 28, 2023
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Ordered 3 clothing items. Received something that did not at all resemble what I ordered and was of extremely poor quality. I asked for a refund on 4/22. Email from 5/24:

"We have applied a $50.07 refund for you. You should expect the amount to appear in your bank account in the next eight business days."

Refund never appeared. This is a scam because I received offers of 20% to 70% over a period of a month, all of which I refused. They also refused to give me a place where I could return the faulty merchandise. I believe they were running out the clock so Visa would not give me a refund because It exceeded 60 days, even though I was negotiating the entire time.

I saved all the emails--all 26 of them!

If you cannot help me, please advice me of the next steps I can take.

Thank you.

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- Bayside, NY, USA • Jun 26, 2023
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Selling girdles.

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- New York, NY, USA • Jun 26, 2023
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I paid over $137 for two completed custom eyeshadow palettes. I spent an extensive amount of time of the Lethal Cosmetics website using their pallete builder tool. I specifically purchased from Lethal because this tool allowed me to choose the order that my shadows would be placed in. What I received was not built palettes. I received two empty palettes with loose - and damaged - eyeshadows. I immediately contacted Lethal to tell them my order was wrong and damaged. That message and three more were ignored for over a week. Finally someone responded and said they don’t ship built palettes, despite the website never telling me that. Two reps, Melanie and Kai, have both admitted repeatedly in writing that they were never going to sell me the built palettes I paid for. They advertised and accepted money - a lot of money at that - for items they never intended to provide. That is the definition of fraud.

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- College Point, NY, USA • Jun 24, 2023
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Website advertises false products and ships completely different products.

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- Brooklyn, NY, USA • Jun 24, 2023
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I ordered a lounge chair that was on sale for $40. After 5 weeks I emailed the address on the website. Somebody did answer me back and said something about check the post office. Then I knew that I had got scammed.

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- Saint Petersburg, FL, USA • Jun 20, 2023
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Dress initially listed under another Shop name that changed names after placing the order. The original email with confirmation came from the new Ongitecoude Shop name. Item was listed as coming from the USA but was shipping from Eastern Europe and first documented in Poland to be shipped to USA. The item purchased was drastically very different with its description, with different material, sizing, and significantly lower quality. The front bust area of the dress is actually damaged. Dress was purchased for $47.20 USD after shipping. The dress took 5 plus weeks to ship from Europe to the USA. The item looks and feels like it should costs less than $5 usd, and is generally falling apart. Bad business and very poor quality.

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- Jamestown, RI, USA • Jun 20, 2023
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This is a completely scam website. The photos were stolen off of other retail websites. It is supposedly based in Hong Kong in a spa inside a shopping mall. My son lived and worked in Hong Kong. The scammer's business address is located in the Wan Chai district where the address is provided, yet the telephone number is located in Northern Michigan. The 'representative' I spoke to uses two English names combined; a classic sign of scammer. My son has been in the field of technology for ten years and is a computer analyst and knows all about scammers' tricks such as that one. This 'representative' has a strong Chinese accent and clearly is not working in Hong Kong since he was clueless about many of the landmarks I named, had never heard of Peng Chau and had no idea that Hong Kong is made up of over 250 islands to which ferries run on a regular (which is how my son got to and from his job at an American company on the main island). The photos are enticing and I ordered two blouses and then checked a reputable US site for reviews and there were over 400 negative reviews that women never received any merchandise from this scammer, had their money stolen, or received cheap falling apart junk MADE IN CHINA after waiting weeks for it to be delivered. The shipping costs are incredibly high. He tried to insist I never placed an order and had no record of my email, yet he sent me an 'confirmation order number'. When I pointed this out, he told me that it would take up to a week for my order to show up in his 'system'. I don't think so. It will never show up because what he is doing is illegal.

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- New York, NY, USA • Jun 18, 2023
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I wanted some hoodies for Halloween last year I ordered in September never received anything I contacted them in November and December and they lied about returning the payment. Every time I tried to request a refund through my bank it was canceled. That’s my fault I lost my money but maybe some one else won’t get ******* like me.

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- Napanoch, NY, USA • Jun 16, 2023
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My wife wanted a mother's day, custom t-shirt from Welovejewel.com. I ordered the shirt a week before Mother's Day and did not receive it until a month later. The shirt was wrong. I wanted my two daughters names on the shirt and instead got a shirt with three names that were incorrect. I paid $45.89 total with shipping. I am currently going back and forth with customer service trying to get a new shirt. The customer service representative is offering me a 20% discount to buy a new shirt. They also said that the buyer would be responsible for paying for shipping to send the incorrect shirt back. They are refusing to make a new shirt and send it to me at their cost, and refusing to give me a refund.

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- Beacon, NY, USA • Jun 09, 2023
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eycet Sneakers from England $ 17.98 they sent it to my checking they payed it gave m the money back They are a scam $15. 99 shipping i di'not get the ordered

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- Jamestown, NC, USA • Jun 08, 2023
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I placed an order for clothing at curvedream.com on 5/1/2023. Upon receipt, the clothing was too small and nothing like picures or adviertsiment. On 5/10/2023, I emailed [email protected] to request a refund. Their website instructs customers NOT to return items via the address shown on packaging and to request an address to return itmes. I am in receipt of approximately 26 emails requesting the refund/return iformation as it states in their instructions. This online company will NOT respond to any emails. I then opened a dispute with my credit card company. Please be advised that this company takes your credit card information and then turns it into a PAYPAL account. I do not have a PAYPALaccount. Once my credit card company contacted them, I recevied emails with Curvedream offering me first $36 to keep the merchandise and then a recent email offering $54 to keep the merchandise. I forwarded all correspondence to my credit card company. I am so disappointed that my credit card company did not support my efforts on a refund becuase they advised me that Curvedream responded to them on 5/28/2023 stating that they did provide a return address. However, I did not receive that information until after the fact on 6/5/2023. Please see the recent email below:

From: Service Curvedream <[email protected]>

Date: June 5, 2023 at 10:56:40 PM EDT

?

Hello,

We are sorry to hear that our products don’t meet your expectations.

Before returning, we provide two options for your reference to save you the time and trouble of returning.

Option 1:

We wonder if you could accept our offer of $54 while you keep the items.

Option 2:

We also provide another way for you to choose.

If you are happy to keep these items, we will apply for a gift card (a discount equivalent to their amount ) for you.

It could be used to offset the amount of the corresponding product/s in your next order, but does not include shipping cost.

And please kindly note that it could only be used once.

If you prefer to return, here is the address to return.

Please write the following information on the paper and put it in the package.

Your order number

Product ID:

Please return to follow address:

Consignee: UGD C/O Chenzong MERCHANT RETURN

24823 Brookville Blvd

ROSEDALE NY 11422 USA

[email protected]

To make your refund process smooth and fast, please return the item/s within 7 days of receiving this email and provide us with a tracking number.

It's crucial that you choose a carrier with a tracking number to ensure a hassle-free return for refund.

Without the tracking number, we may not be able to issue a refund or send you an exchange item. Thank you.

Best regards,

Jacqueline | Customer Service Agent | Curvedream Support Team

Please be advised that I have deleted my personal information included in this email. Also, please note how Curvedream is offering options in the form of money to keep the merchandise which is unheard of. The next option is the offer of additional credit and the third option is to send mechandise back to an address provided in the email which is not an address in which it was shipped from. As of today, 6/8/2023 and as advised by my credit card company, I have returned the merchandise to the address provided which i have incurred a $16.00 fee to do so. I have emailed Curvedream of the tracking # and requested a refund upon their receipt of the returned merchandise.

In addition, I have read the numerous online reviews/complaints from others who have and or is experiencing the same unethical business "doings" by this online company. Please see Trustpilot.com and De-Reviews.com where many complaints are being posted. Again, this has been an ongoing effort of requesting a refund and an address to retrun the merchandise back to. so, in closing, this online company has taken payment from my credit card and turned it into a PAYPAL acct., has been negligent in responding to emails, is using different addresses, can not be reached any other way than email, offers money to keep merchandise. I have also read that they have also changed their name previous to Curvedream. I assume once they are found out they then try to find another way to keep this terrible scheme going and to noticeably wear the customer out, in the hopes that some would jus give up! I will admit, I have been very tired of dealing with this and I just want my refund and to be done with this awful company.</[email protected]>

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- Birmingham, AL, USA • Jun 05, 2023
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I ordered a dress online. When it didn't show the expedited shipping I had requested I immediately tried to contact them. That is when I realized the company was in China. I have not been able to reach them at all. The dress did arrive, but it was not the fabric or even made like the picture online showed. I will keep the dress because I don't want to spend more money to ship it back to China. (If I did I doubt it would turn out correctly.) I just want others to know not to order anything from them. Also, I have left a message with the local ScamPulse.com office to ask about the web address. It has "https" which I thought indicated a "secure" website, which I do not feel is correct.

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