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Norton security Reports & Reviews (13)

I tried to cancel an unauthorized charge. They had me on my computer and phone for an hour or more going through many steps just to cancel this charge. It finally ended up with them telling me to send a Walmart AE card to them.

The website is on the Nile’s utility page to pay your electric bill. It’s an ad that is very small and pre marked. When you pay your bill they try to charge you $349.00 to your account for Norton services. When you call and tell them you didn’t order it they tell you to download an app so they can see your bank account and there will be a box for you to check yes or no. They said to check  yes. I didn’t do that and immediately contacted my bank to look out for the charge. They never took the money but they might take someone else’s money who trust they are talking to Norton security. Now they keep contacting me about 349.00 being taken from my account if I do not contact them in 24 hours.

On December 8th, I got an email from [email protected], pretending to be "Norton Security" saying they were going to renew my contract for $363 for one year, and to call 855-447-7987 if I required "urgent assistance for refund or settlement issues". I called and spoke to a man for two hours, I kept getting transferred around. He asked me to log into my account. He asked me to fill out a form which included my social security number, last 4 digits of my bank, & my date of birth. He said he would refund my $363. Then I saw a cursor on my screen that said "Geek", so I hopped on my other computer, and called the bank, who said to hang up because they were moving $11,000 out of my account. Since then they call, text and email demanding their money every day. I took my computer to my local repair guy who removed their stuff for $200. They also sent me an email pretending to be my bank.

Received text that stated: Thank you for the payment. Order #NLL1978601 IS AUTO-RENEWED FOR $399.99 with Norton Security. We will email you receipt. Questions?? Call

(810)378-2877. I did not request or do I have this service to renew. When the 810-378-2877 number is called i get no one. tex was received from 1-412-943-2562.

- Colorado Springs, CO, USA

Do not respond to this deceptive email:

Subject: #INVOICE TM2021EC

------------------------

From: Shannon Waldrop

Date: Tue, May 25, 2021 at 9:44 AM

To:

Hello   Subscriber, 

Your    subscription  for   NORTON SECURITY   has been successfully renewed & restored. Price   will  be   shown   in  next    24   to    48    hrs Bon your A/C statement.                    

*#$#    PRODUCT  DETAILS    *#$#

 …… ………   ………    ……….…       …… …………….  ………  …….. 

Invoice Number      :      TM2021EC 

Product                    :     NORTON SECURITY 

………. ………    …………..     ……  …………………   ……..  ………….   

Issue Date                         :       25th May 2021 

End Date                            :       1 Year from the Date of Issue  

…………  …….  ……  ……    ……   ..…   ..…   ….   ……  ……   ….. …….. 

Amount                             :      $225.27 USD  

Mode                                :      AUTO DEBIT 

……    ……..     ……   …..   ….….…  ……   …….   ……….   ………. 

If  you want   to   CANCEL   then  please   Contact to    ourBilling Department as soon as Possible. You can contact us on   :    +1  –   (833)   –   (721)   –   (1010)  

Regards, 

Billing Department

- Alachua, FL, USA

I called this number 800 -680- 7237 to ask about a charge for life lock and was asked to let them access my computer remotely and they made a fake deposit for 1400 dollars to my account and to go to Walmart and get two gift cards for 500.00 a piece since the deposit wasn't legit I couldn't use a check because the amount has to be done with a debit card so they told me to go and get 3 100 .00 google play cards which I did and called back after I realized that I was scammed out of My money asked to let them access my computer again which I refused and told him he was not legit and had stolen from me here is the other phone number (917) - 737-4550 and when I called back and asked to speak with a supervisor was told that I was chatting with one and they hung up on me some one I was chatting with earlier today online told me that the 800 680 7237 was legit so long story short I was just scammed out of the money I was going to use to move

- Madison Heights, MI, USA

NORTON SECURITY - 26th APRIL 2021 - NS2021WE4488

Inbox

Richmand Frmj

3:57 PM (39 minutes ago)

to bcc: me

Dear Customer,

We appreciate your order,

Thanks for the purchase of Norton Security.

You will receive your activation product key soon. $399.99 has been charged from your Credit card and Debit Card you will see the details in your next billing as Norton security purchased.

__PRODUCT INFORMATION__

……………………………………………………………………�... />
Invoice NO. : NS2021WE4488

Product Name : NORTON SECURITY

……………………………………………………………………�... />
Order Date : 26th APRIL 2021

Expiration Date : 1 Year from the Date of Purchase

……………………………………………………………………�... />
Price : $399.99 USD

PAYMENT METHOD : AUTO RENEWAL

……………………………………………………………………�... />
* If you wish to cancel this subscription, please feel free to contact our billing department as soon as possible*

We are available at +1 (254) - (282) - (2159)

Regards,

Billing Department

- Mount Juliet, TN, USA

The customer service rep told me to call to cancel a subscription & kept asking for my online banking info to send me a refund. We don't have online banking. I hung up on them and blocked their numbers.

- Belleville, IL, USA

On March 24th, we received an email from Your Product Order advising that our subscription to Norton Security was due in the amount of $599.99. The message said that if we did not authorize this renewal, to call *************

The next day I called & was advised that the $599.99 had already been charged to our checking account but they would refund it. The person I spoke to (Shane ********) then said that he mistakenly made a deposit to our account for $6000, not $600.00. He explained that Regions Bank had a rule that only $940.00 could be withdrawn from the account per day. I received a call then on my husband's cell phone from Regions Bank asking that I approve of a withdrawal for $940.00 via Western Union. I did this again today, March 25th. I became suspicious because of how long it took to get anything done. Shane would tell me to keep our computer on so they could do what they needed to do. I finally just opened our bank information & discovered there was no deposit made for $6,000.00 but there were the two withdrawals of $940.00. Finally I got smart (can't believe I was so stupid!), How do we get our money back?

- Minneapolis, MN, USA

Invoice No. : ****** Product Name : Norton

Order Date : March-23-2021

Expiration Date : 1 Year from the date of purchase

Price : $321.49

Payment Method : Auto-Renewal

If you wish to cancel this subscription then please feel free to contact our billing department as soon as possible.

You can reach us on +1(833,328,0757)

Regards,

Billing department

We Thank- You on the completion on your 1 year with us. We tried to contact you on your registered number but could not get through.

Service Description

Qty

Price

Total

Norton Security Advanced threat protection

1

$199.99

$199.99

TOTAL

$199.99

If you have any question about this invoice, simply reach out to our Support Team- +1 (8.3.3-9.4.9]-[10.63}

THANK-YOU

Ronn Sully

- Yreka, CA, USA

https://s.yimg.com/lb/alphatars/alphatar_80x80_NS_kl.jpg

T

----- Forwarded Message -----

From: Norton Security

To: "*********************"

Sent: Wednesday, December 16, 2020, 9:29:34 AM PST

Subject: Thank you for your order

Order # NLT097823H

Dear ,

The Payment for your order has been received.

Thanks for Shopping with us, we’d like to let you know that we have received the payment against your order for “Norton Lifelock Premium Support”.

Your Estimated Delivery Date is indicated below.

If you have any concern regarding your order(s), Please contact our Support Team at - “+1 (888)-443-7713”.

As per your choice we have initiated the Auto Renewal services of "Hardware and Software on site support” on your “Registered Devices”, for 1 Year and your Account has been preauthorized for $99.00 will be delivered to you on or before 12-20-2020

It will be auto Renewed every year as per E-Sign Agreement Signed by You at the Time of registration.

Payment Information

Norton Lifelock Premium Support: $150.99

Hardware and Software on site support: $99.00

Shipping and Handling: $2.00

Order Total: $251.99

P.S, if you did not place this order then Please Contact us to Support Team on +1 (888)-443-7713 , Kindly ignore if already claimed.

You have 24 hrs. to refund this charge from the date of the transaction without being charged.

Our Support Team will gladly assist you with any questions or requests you may have – simply contact us through our dedicated channels:

It may take a few hours for this transaction to appear in your account.

Cheers,

The Billing Team

+1 (888)-443-7713

- Thornville, OH, USA

I am 71 years old and during this pandemic it is very upsetting to get a e-mail that is a scam. I got an e-mail from Norton Security Plus, [email protected] telling me they are taking $ 245 out of my account because they automatically renew my subscription for 5 more years. They also said the $245 will show up in my account NEXT MONTH. There phone number is 1-559-223-3282 and address is 201 Hughes Street, Jefferson, Texas 75657. I have attached a copy of their e-mail and e-mails I sent them. I called them at the phone number above and left a message and I have been calling and no response.

I cancelled and closed my account with Norton in 2015 and I never had automatic renewal. The above company knew my e-mail address, my credit card number, and my name.

I called another phone number connected to Norton on the website and they told me the e-mail was a scam. Please help me - I do not have $245. Thank you and be safe.

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