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Microsoft Reports & Reviews (667)

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On January 9th, 2016 in the evening I received a call that showed Private; I answer the call. Person called me by my last name and immediately started to tell me that my computer has been comprise by relatives in a foreign country(Japan) and they are using my license number on my computer to commit fraud, scams etc., and I need them

Microsoft to clean up my computer right away so therefore know more damages would be done plus they would give me a new license number for my computer, they would continue to service my computer: 24 hours service but this needs to be done right away, he offer to show me what was happening in my computer, told me to press the windows sign on the left side of key board and R at the same time, I did; I wanted to see how for this would go and I wrote down everything he was telling me to do. At this point I typed in cmd a white box comes up; it enter and a black box shows at the top of screen with a bunch of mess, he directed me to go down to the bottom which shows this per se license number and that is what relatives in Japan are using. He then directed me to type in assoc and it enter. I stop at this point and ask him how much would this cost me? Mam, Mam don't worry about that, this needs to be done right now, now type in www.rescue.com. This is where they get control of your computer. I went back to the cost (never typing in the above information) he went to ask someone about cost and said it would be $59.95 I said I don't have that much and I would have to see about other resources, he replied can you have it by Monday or Tuesday, I said I would try. He never ask for a card number which lead me to believe he already had it but needed additional information. He put a per se Supervisor on the phone by the name of Christa Smith. I repeated my per se situation to her and ask for a telephone number where I can reach her on Monday, she replied 1-866-383-1010, I thank her and hung up, I call technician at Cox Cable Solution and convey all information that I had written down. The technician typed in information given all came up blank. He commended me for being smart and suggested that I call BBB Fraud Division. The technician also stated that he receives call like this all the time and people give the caller money and he ends up repairing there computer; yet all personal information had been comprised.

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- Philadelphia, PA, USA
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Consumer was called by someone claiming to be from Microsoft. 856-234-5632. She said they voice told her that her computer has a virus and she needs to allow them access. She hung up before they could say anything else. She googled the phone number and said it bounced back as a scam number.

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- Cleveland, NC, USA
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today 1/5/16 I received a phone call from 402-669-5879 the person spoke with a Indian Accent. He claimed he was from Microsoft and for the last 14 days my computer had sent warnings of a virus and he was calling to help me. I told him I knew this was a scam as I had checked on the BBB website. He proceeded to argue with me that all he wanted to do was to "help" me. I hung up and tried to call the number back it just says the number you have dialed is incorrect. This is the second call in one month. People in the North Carolina area should be made aware of this scam by public service announcement covered by local TV

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- Manchester, NH, USA
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Over the past month I've received multiple phone calls from men and women with an Indian accent claiming that my computer is sending error messages to them at Microsoft. They keep trying to direct me to a website to fix the error. I never let them get far enough to actually go to the website, because I know this is a scam. 

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- Cleveland, NC, USA
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I received a phone call that had a foreign accent. The Caller said they were from "Microsoft" and my computer had been sending information to Microsoft for two weeks that it was infected and they were calling me to help correct the problem. I told the caller I thought Microsoft had more to do than call individuals and I knew this had to be a fake call and hung up. I have not heard back and had no problems with my computer. I tried to call the number on my caller ID and it would not connect with any business or number.

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- Cleveland, OH, USA
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A man keep calling my cell phone. The phone number is 55221144. That is all that shows up. States he is with Microsoft. My computer has a virus. Asked me to go to my computer. They asked for the numbers on back of computer and password. My husband gave out the information. We paid no money. Caller got mad when we would not pay money. Threatened to crash my computer because they have information. Now my computer has a black screen with note your computer has been scammed.

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- Peoria, IL, USA
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I received a call from a guy stating he was from Microsoft stating that if I gave him $2,700 he would fix my computer. 

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- Columbus, OH, USA
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Claiming to be from 1. Dell, 2. Microsoft. 2 has said they see the computer has not been ?updating? after I asked how can you tell. I was hung up on. both types of calls have been happening more than once this year. Would having a recording of the conversation and continuing to ask them questions help? No idea where they are from.

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Identified themselves as being from Microsoft and that my computer was causing issues. I was not home. Said they would call back in 1 hour. They did. They tried to get me to do some kind of investigation on my computer. I told them I would call back,

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Caller said he was from Microsoft advising our computer had been hacked wanting $199.00 to fix requested credit card info which I refused he then locked our computer so we could not use

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- Milton, FL, USA
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Tele 859-824-5367 this caller is from this area. He wanted to take control of my PC over telephone on November 17, 2015 time 6:54 he stated that he was an employee of Windows and that my computer was sending out eras reports to Windows. Also he said that it will not take all about thirty minutes, I said you are interupting

My dinner time, then...I called Microsoft Windows to report this call, they said it is a bogus call, called Microsoft Windows spoke with Johnny report incident give case #1313606907

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- Wentzville, MO, USA
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I received a phone call today from someone claiming to be Microsoft telling me that I had a virus on my computer and needed to turn it on. I did not turn my computer on and asked them for a call back number.

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- Saint Louis, MO, USA
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I received a phone call today from a company claiming to be Microsoft Windows Service Center. They wanted my computer ID which I did not give to them. They claimed they were alerted of my computer having a virus and that they had sent me notices.

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- Saint Louis, MO, USA
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I was trying to download Microsoft Outlook on my computer and having issues with it. On Tuesday a box popped up on my screen saying that I needed to call the number that was listed for their assistance. I called them and they got internal access to my computer and held it hostage until I give them money. I sent them $200 worth of MasterCard gift cards to regain access to my computer.

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- Boonville, MO, USA
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This was a telephone call to my personal cell phone. The number they called from was 850-600-6699. The man said his name was Mark Williams and identified himself as calling from Microsoft. He stated that my computer was sending out error messages to them and Malware. They wanted me to get on my computer, give them control of it so that they could fix it. I told them that it did not sound right and that I would discuss it with my husband. I was not at my computer anyway. They asked me when a good time to call back would be. I told them I would call them back. The number they gave me to call back was 850-610-1009. After I hung up, I immediately looked Microsoft scams on the internet. It said there was one and they requested that anyone receiving this type of scam report it.

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- Rotonda West, FL, USA
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We are receiving phone calls constantly from this phone number: 877-286-0392. I get ongoing calls from this number. Auto message stating Microsoft has detected multiple viruses on my computer. I have asked them to never call again but they then began to call every five minutes. What can I do to get them to stop?

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A gentleman called stating that there is a issue with my computer and he would like to login and fix it. I don't own a computer.

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- Indianapolis, IN, USA
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I was contacted by a person claiming to be with Microsoft that told me someone was trying to access my personal information. I am 74 years old and believe they talked in circles. I trusted what this person was saying and paid $200 for a guarantee of lifetime protection. This was paid by checking account online.

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Phone call saying computer compromised. They tried to get me to type in teamviewer.com and i said when i did {which i did not} what did i see. I replied my computer went blank.They had me do it several more time and i came back with some other fail. They hung-up.

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Elderly woman had a legitimate malware infection on computer. Screen showed a number to call 'Microsoft' to repair it. Scammer convinced victim he can fix it for a fee via credit card. Elderly woman called son to use his credit card and son detected the fraud. Son told victim to not to talk to scammer anymore yet scammer kept calling and victim kept talking to scammer who attempted to convince her that buying a new computer would not remove malware. Victim's son has since fixed compiter and victim continues to receive increased scam calls.

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