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Microsoft Reports & Reviews (665)

- Iberia, MO, USA
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We received a phone call today from a company claiming to be Microsoft. They told us to turn on our computer and that it had a lot of viruses on it. They instructed us to do certain things on the computer and then they wiped all of our information off of it. Now there is a message that popped up asking us to pay $1200 to gain access back to our computer.

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- Salt Lake City, UT, USA
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This was a phone call from Jack Parker claiming to call on behalf of Microsoft stating that he (they) had received information that my personal computer was being scammed by hackers and attackers. He said after 30 min of trying to convince me of this happening that I would have to buy protection from him that ranged from $149.95 to $349.95. He gave bogus contact information for a helpline 1-800-709-2110 and his own extension number 0108. When I called I got a recorded message stating that I did not have authorization to dial this number. He spoke with a heavy India accent. .I cannot remember how or even when he obtained my permission to have remote control of my computer but he blocked me from using it by putting a protection password on it. I have taken my computer to PC Laptops to have this all repaired.

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- Brookpark, OH, USA
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I was receiving many calls from Microsoft since I got  computer about a year ago. Callers are always difficult to understand. Told me there was a problem with Microsoft. Wanted me to go to my computer so they could remotely repair the computer. I know it is a scam and did not go to mu computer. I told them to stop calling but they continue to call. I hung up on them.  I asked for their phone number and they would not provide it.

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A fake technician from Microsoft called about fixing a problem with my mother's laptop. He said that it was sending error messages and he was trying to guide my mother to fix the problem. She didn't listen to him and told me the number. I looked the number up on google and I found out it was a scam. He also addressed my mother by the wrong name.

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- West Orange, NJ, USA
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My computer locked up and the message said that Microsoft had locked it because of Viruses. It gave a "Microsoft" # to call. They said they would repair it (for $79 on my credit card). I fell for the scam and they proceeded to "clean" my computer. Halfway thru I stopped them. There was no charge to my card but I am afraid they stole my computer info. The phone # was 1-800-901-6142 (ext 2008 Kristy). Another # they gave me for the "tech" who did the repai was 1-855-222-7855 (Sam Foster).

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Yesterday (Oct. 13th, 2015) my husband tried to use his computer and he got a warning that it had been hacked. They showed a phone number for Microsoft 1-844-210-1348.

That same night a Microsoft tech I talked to said he would fix it for $199.

The second tech I spoke with said he was with Fix Us, Andy Matthews and said they would fix our computer for $299.

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Received call today 10/13/15 from a scammer. Caller Id read Harvard, his phone number was 617-495-5491 Male caller saying that was from Microsoft and needed to clean my computer error messages. Said that he was calling for Washington state. I started asking lots of questions and scammer just hung up on me.

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A popup supposedly from Microsoft showed up and a woman's voice came on telling me I had a trojan virus and not to shop online until I called a number showed on screen. Not thinking, I called the number that I was told was in Antioch CA by a foreign voice that was breaking up badly. I hung up and immediately got 4 calls in a row from a 912 area code that left no message. I know no one in south Georgia, which is where 912 is. My friend cleared the popup and ran a scan with Microsoft Essentials Security and said there was no virus, that it was a scam to get money from me. (No money or any other information given.) Of course, the popup looked legitimate, with Microsoft logo on it and lists of viruses showing . This happened 9-25-15

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- Miami, FL, USA
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Received a phone call from a man purportedly Harry Murphy from Microsoft wanting me to sit in front of my computer and follow his instructions so I could fix issues that they had detected. I said I would not do so because I do not know him or his true identity. He gave me anumber to call in Seattle with area code 206. I did not call, of course, and immediately checked in my internet where I see this has been reported repeatedly to the ScamPulse.com since 2012

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- Tucson, AZ, USA
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Consumer explained that she received a call from "Windows Computer" informing her that her computer was infected with a virus. She was asked to go sit infront of her computer and asked what she saw and when she informed the caller that she did not have a Windows computer the caller became upset and hung up. Consumer believes this could be a scam.

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- Imperial, MO, USA
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I received a call from someone claiming they were Microsoft. They said they would tell me what the problem with my computer was if I did what they told me to. They wanted me to press down on the windows key on my keyboard and push R. They didn’t ask for any money, but were trying to access my computer. Finally when I told him I wasn't going to do anything with them, they hung.

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Consumers have received several calls from a business claiming to be Microsoft. Consumers did not provide any information, but wanted to report the telephone number to BBB.

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PHONE CALLS REPEATEDLY FROM SO CALLED MICROSOFT, SAYING SOMETHINGS WRONG WITH MY COMPUTER. ALMOST EVERYDAY, DESPITE MY ASKING TO NOT CALL AND REPORTING THEM THEY STILL CALL!!! THEY WANTED CONTROL OF MY COMPUTER AND TO SELL ME SOMETHING TO FIX SOMETHING , I KNOW FOR A FACT IS NOT WRONG!!! I HAVE PHONE NUMBERS IF YOU WANT THEM

PLEASE HELP!!!!!!!

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Got a call saying I needed to renew license for our Microsoft computer. Said that $350 was due in order to keep license from expiring . After providing information then speaking with my son, I discovered this was some type of scam.  I immediately contacted bank. to stop any credit being processed. I also filed a police report. 

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Pop up appeared on our computer screen when we turned it on "Debug malware error 895-system 32.exe failure." Please contact Microsoft technicians to rectify the issue. Provide helpline # 855-390-4349. Further checking indicated this is a scam designed to get you to pay them $199 (by credit card) to debug your computer, when in fact, there is no problem with the computer.

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- Jacksonville, FL, USA
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On Friday July 10 around 6:30pm est my wife *** was contacted by a company out of Buffalo NY saying that they from Microsoft and that there was errors on the computer.we are not real good on the computer and they tricked us and took over the computer without our consent. Then she turned turned us over to her manager. He showed on the computer all the errors and then tried to sell us protection for this problem. That is when I told him to get off my computer and he did. My wife said that she was going to call the police and the man hung up the phone. My wife then called the police and they said to turn off the computer and then reboot it and then run a security scan which was done. He then said to contact the credit bureaus. We wanted to contact you about this problem. Thanks, ***

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They want information about me and my computer.

Got a call back - 813-990-0958

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I received a call from someone who said that there was a virus on my computer that he needed to fix. I told him I did not own a computer, and hung up. 

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- Grove City, OH, USA
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Received call from a company called Mircosoft stating needed to clean up computer. Only going to charge me 20.00 for a firewall protection, they seen my email account deleted my spam email and trash email, seen my bank account info and went through western union and stole 415.55 from me then tried to use moneygram and I went off of them. I have numbers they called from and they provide all fake. I was able to keep one of the email with the notification from western union

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- Toms River, NJ, USA
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Someone who claims to be from Microsoft called to tell me there is a virus on my computer. The first time this happened, I was on computer and a pop-up claimed I had a virus to call a number. I, being a dummy, called the number. They took over my computer. As an after thought, it was amazing how they knew exactly where to go. They wanted $200 to fix it. I told them I would shut it down because I didn't have that kind of money. They were persistent. Next day, puter was fine. Now they are calling me and telling me to go to my puter and turn it on. I said no, not to call me again. They hung up even before I was finished calling. This also has happened to 2 other people I know. Pretty sure it's a scam.

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