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Microsoft Reports & Reviews (611)

Type of a scam Tech Support

Phone call saying computer compromised. They tried to get me to type in teamviewer.com and i said when i did {which i did not} what did i see. I replied my computer went blank.They had me do it several more time and i came back with some other fail. They hung-up.

Victim Location 65049
Total money lost $789
Type of a scam Tech Support

They said they are Microsoft and told me I had a virus. Gave control of my computer. They wanted debit card to charge 20 dollars. They went through western union. They took 789 dollars from my account. Western union stopped the transaction. I will get my money back. They are still calling and want more money to get my money back.

Total money lost $350
Type of a scam Tech Support

Numerous calls from some group with a heavy eastern (India/Pakistan) accent representing Microsoft. all this started with an online search for assistance from Microsoft and wound up with this group claiming to represent the company for technical support. They installed some "repair" software that turned out to be spyware. For this they charged me $350.00. Consequently they tried again but were interrupted by bank security which cut them off. Since then, I believe because they now have the computer web address, they have tried several times to "infiltrate" my PC. I also found them using D Link, as a technical aid, to try to scam me when I was attempting to upgrade D Link software. This was also found on-line under the D Link name. Since all this has occurred, I have been receiving many calls from them, most using the 1-800 or 1-877 long distance numbers. There has always been one identifiable item: always much chatter in the background in a foreign language. Don't know how to get rid of this annoying menace. The most recent call came from the US...still the same group/person. I recognized the voice!

Victim Location 65486
Total money lost $789
Type of a scam Credit Cards

They said they are Microsoft and told me I had a virus. Gave control of my computer. They wanted debit card to charge 20 dollars. They went through western union. They took 789 dollars from my account. Western union stopped the transaction. I will get my money back. They are still calling and want more money to get my money back.

Type of a scam Tech Support

Elderly woman had a legitimate malware infection on computer. Screen showed a number to call 'Microsoft' to repair it. Scammer convinced victim he can fix it for a fee via credit card. Elderly woman called son to use his credit card and son detected the fraud. Son told victim to not to talk to scammer anymore yet scammer kept calling and victim kept talking to scammer who attempted to convince her that buying a new computer would not remove malware. Victim's son has since fixed compiter and victim continues to receive increased scam calls.

Victim Location 65486
Type of a scam Tech Support

We received a phone call today from a company claiming to be Microsoft. They told us to turn on our computer and that it had a lot of viruses on it. They instructed us to do certain things on the computer and then they wiped all of our information off of it. Now there is a message that popped up asking us to pay $1200 to gain access back to our computer.

Victim Location 84199
Type of a scam Tech Support

This was a phone call from Jack Parker claiming to call on behalf of Microsoft stating that he (they) had received information that my personal computer was being scammed by hackers and attackers. He said after 30 min of trying to convince me of this happening that I would have to buy protection from him that ranged from $149.95 to $349.95. He gave bogus contact information for a helpline 1-800-709-2110 and his own extension number 0108. When I called I got a recorded message stating that I did not have authorization to dial this number. He spoke with a heavy India accent. .I cannot remember how or even when he obtained my permission to have remote control of my computer but he blocked me from using it by putting a protection password on it. I have taken my computer to PC Laptops to have this all repaired.

Victim Location 44202
Type of a scam Tech Support

I was receiving many calls from Microsoft since I got  computer about a year ago. Callers are always difficult to understand. Told me there was a problem with Microsoft. Wanted me to go to my computer so they could remotely repair the computer. I know it is a scam and did not go to mu computer. I told them to stop calling but they continue to call. I hung up on them.  I asked for their phone number and they would not provide it.

Victim Location 29042
Type of a scam Phishing

A fake technician from Microsoft called about fixing a problem with my mother's laptop. He said that it was sending error messages and he was trying to guide my mother to fix the problem. She didn't listen to him and told me the number. I looked the number up on google and I found out it was a scam. He also addressed my mother by the wrong name.

Victim Location 07052
Type of a scam Identity Theft

My computer locked up and the message said that Microsoft had locked it because of Viruses. It gave a "Microsoft" # to call. They said they would repair it (for $79 on my credit card). I fell for the scam and they proceeded to "clean" my computer. Halfway thru I stopped them. There was no charge to my card but I am afraid they stole my computer info. The phone # was 1-800-901-6142 (ext 2008 Kristy). Another # they gave me for the "tech" who did the repai was 1-855-222-7855 (Sam Foster).

Victim Location 63304
Type of a scam Tech Support

Yesterday (Oct. 13th, 2015) my husband tried to use his computer and he got a warning that it had been hacked. They showed a phone number for Microsoft 1-844-210-1348.

That same night a Microsoft tech I talked to said he would fix it for $199.

The second tech I spoke with said he was with Fix Us, Andy Matthews and said they would fix our computer for $299.

Victim Location 33436
Type of a scam Tech Support

Received call today 10/13/15 from a scammer. Caller Id read Harvard, his phone number was 617-495-5491 Male caller saying that was from Microsoft and needed to clean my computer error messages. Said that he was calling for Washington state. I started asking lots of questions and scammer just hung up on me.

Victim Location 75657
Type of a scam Phishing

A popup supposedly from Microsoft showed up and a woman's voice came on telling me I had a trojan virus and not to shop online until I called a number showed on screen. Not thinking, I called the number that I was told was in Antioch CA by a foreign voice that was breaking up badly. I hung up and immediately got 4 calls in a row from a 912 area code that left no message. I know no one in south Georgia, which is where 912 is. My friend cleared the popup and ran a scan with Microsoft Essentials Security and said there was no virus, that it was a scam to get money from me. (No money or any other information given.) Of course, the popup looked legitimate, with Microsoft logo on it and lists of viruses showing . This happened 9-25-15

Victim Location 33102
Type of a scam Tech Support

Received a phone call from a man purportedly Harry Murphy from Microsoft wanting me to sit in front of my computer and follow his instructions so I could fix issues that they had detected. I said I would not do so because I do not know him or his true identity. He gave me anumber to call in Seattle with area code 206. I did not call, of course, and immediately checked in my internet where I see this has been reported repeatedly to the ScamPulse.com since 2012

Victim Location 85750
Type of a scam Tech Support

Consumer explained that she received a call from "Windows Computer" informing her that her computer was infected with a virus. She was asked to go sit infront of her computer and asked what she saw and when she informed the caller that she did not have a Windows computer the caller became upset and hung up. Consumer believes this could be a scam.

Victim Location 63077
Type of a scam Tech Support

I received a call from someone claiming they were Microsoft. They said they would tell me what the problem with my computer was if I did what they told me to. They wanted me to press down on the windows key on my keyboard and push R. They didn’t ask for any money, but were trying to access my computer. Finally when I told him I wasn't going to do anything with them, they hung.

Victim Location 44399
Type of a scam Tech Support

Consumers have received several calls from a business claiming to be Microsoft. Consumers did not provide any information, but wanted to report the telephone number to BBB.

Victim Location 48551
Type of a scam Family/Friend Emergency

PHONE CALLS REPEATEDLY FROM SO CALLED MICROSOFT, SAYING SOMETHINGS WRONG WITH MY COMPUTER. ALMOST EVERYDAY, DESPITE MY ASKING TO NOT CALL AND REPORTING THEM THEY STILL CALL!!! THEY WANTED CONTROL OF MY COMPUTER AND TO SELL ME SOMETHING TO FIX SOMETHING , I KNOW FOR A FACT IS NOT WRONG!!! I HAVE PHONE NUMBERS IF YOU WANT THEM

PLEASE HELP!!!!!!!

Victim Location 44035
Total money lost $305
Type of a scam Other

Got a call saying I needed to renew license for our Microsoft computer. Said that $350 was due in order to keep license from expiring . After providing information then speaking with my son, I discovered this was some type of scam.  I immediately contacted bank. to stop any credit being processed. I also filed a police report. 

Victim Location 86403
Type of a scam Tech Support

Pop up appeared on our computer screen when we turned it on "Debug malware error 895-system 32.exe failure." Please contact Microsoft technicians to rectify the issue. Provide helpline # 855-390-4349. Further checking indicated this is a scam designed to get you to pay them $199 (by credit card) to debug your computer, when in fact, there is no problem with the computer.

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