Luckybop.com Reports & Reviews

Luckybop.com Reports & Reviews (2)

Deceptive Return Policy

Lucky Bop's website was deceptive in their return policy. I ordered 3 swim suits thinking I could return the ones that don't fit. According to their website, this would not be a problem. When I contacted them about the return of 2 of the suits, I was informed that they do not cover shipping and they needed to be sent to China. I mailed them back to the address given to me, following exact instructions, even though this was expensive shipping, which I also lost. I was then told that the items got lost in Customs and I would not be receiving a refund. I was shocked and felt deceived and lied to. They owe me $50.00. I would never order from them again and would advise anyone I know to avoid this company as well.

Useful

- West Grove, PA, USA

Phone: 18816939285
Website: luckybop.com
Email: [email protected]
Country: United States
Total money lost: $100
Type of a scam: Other

I ordered a size large, burnt red swim suit from Lucky Bop. The bathing suit was bright red and three times the size of a normal large. No big deal I thought, I'll just return it. When I contacted Lucky Bop I was offered a discount as it would cost too much to return one item. When I kindly said no i wanted to return it I was given a return address in China which according to my local package store would cost $100 or more. The gentleman at the package store stated this was a regular occurrence these days. This feels like a scam and if nothing else I hope this complaint ends up somewhere that makes someone think twice about ordering from Lucky Bop. Below is the first and second email I received from them in reference to the return. I also included the return address that was on the package I received.

*Return address on the package I received: 371 Little Falls Road, Ste 4. Cedar Grove, NY 07009.

First email:

*Hi there,

Sure, we accept the return for you. But the return will waste more time and money than buy a new one, if there is only one item to return.

I am wondering if you will be happy to keep it and we can offer the 30% discount off code for the next purchase.

You can keep or resell the one you don't like, then buy a new one with less spending.

However, if you are more prefer to the exchange address, please let me know and I will offer it for you."

If you have any questions, please be free to contact me!

Email: [email protected]

Messenger: http://m.me/LuckyBopBoutique

Best regards,

Silvia

Luckybop.com

*Second email I received:

Hi there,

Thank you for your reply. The return address is

Room 502, No.858 Boyuan Road, Jiading District, Shanghai, China

Zipcode:200041

Name: Zheng Li

Telephone: 18816939285

We don't offer the shipping label and you are responsible for the shipping. We process the refund of the order when it is returned to us.

Once you have returned it, please pay attention to the information below and send the necessary information to us.

1. After returning, please send us the return tracking number and name of the shipping company, or a photo of the postal receipt

2. We don't accept the Fedex and the DHL shipping

3. Please offer a lower price if the post office ask for the value of the items. Otherwise, it will take high tax and the customs will detain the products.

However, if you still like to keep it, we would like to offer the 30% off discount code for the next purchasing. Would you like to reconsider?

If you have any questions, please be free to contact me!

Email: [email protected]

Messenger: http://m.me/LuckyBopBoutique

Best regards,

Silvia

Luckybop.com

Useful

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