SCAMLos Reyes Apparel LLC Reports & Reviews (14)
Los Reyes Apparel LLC Contacts
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Do Not Buy- You Won't Receive Your Item!!
Then, when you try to contact the company- good luck. I emailed them twice; once from the email they sent me and once directly from their site...no response to either. I then tried calling them using two different numbers on their website, on multiple days. One goes directly to voice-mail and the other is disconnected.
I cannot believe famous athletes endorse this company, who steals money from people. I do see that Los Reyes will respond to people here, of course, so maybe I'll get lucky and receive a refund at the very least, since it now says the pair my son wants is "sold out."
I've attached the email with the order number.
Scam! You will lose your money!
We are very sorry and sad that you have had this issue. Email us your phone number. so we can make it right with you.
Sunglasses Scam
We have set up new measures, our customer service was completely revamped and these issues are no longer happening. Thank you for allowing us these growing pains. If you have any issue still left, please email our new customer service email [email protected].
We are very sorry and sad that you have had this issue. We also called the phone number we had on file and left you a message.
A COMPLETE SCAM
Sunglassses
To Whom It May Concern:
On Wednesday, May 24, 2023, an order (#30756) was placed through your website for 2 pair of LosReyes Sunglasses. As of this writing the order has not been shipped and is untraceable. I ordered the standard shipping which states it will be shipped in 3-4 business days. Today is business day number 5. Please respond with why a delay, how soon can I expect this order to ship, and when can I expect to see activity of an expected date of arrival. The money for the sunglasses has already been deducted from my bank account. It was deducted immediately after the order was placed. I look forward to hearing from you ASAP.
SECOND EMAIL JUNE 4, 2023
ORDER # 30756
Still waiting on a response! Per your website YOU RESPOND IN 24 HOURS! Your time clock must be different than mine! So now we are on EIGHT BUSINESS DAYS & STILL NO SUNGLASSES! Per tracking, the order has not been filled, sent, or even viewed! WHERE IS OUR MONEY since obviously we aren’t getting your product! Your company took the money and now no responses, product, or refund, which has already been requested! Stealing is a crime! As of this writing your company has stolen our money and ghosted us! This mother is furious that you have taken my sons money and disappointed him by not even respecting your customers enough to respond or HONOR your terms! Respond ASAP!
This review has recently come to our attention and therefore applogize for the delay on a reply on this website. We have searched our email and have no pending email on this issue that we can find. We have also searched our records and there is no order with the name Juvenal Spencer that we can find. We are not sure if this issue has been resolved or not, but we apologize for any frustration of dissatisfaction you may have experienced with us. We take these complaints seriously and would like to resolve or address your issue. May we please have your order number so we can look into this matter? We want to assure we have sold thousands of items and have a history of many satisfied customers. We hope we can regain you trust and provide you with the excellent service you deserve. Please email your order number and reference this reply to [email protected]. If you could please add "scampulse review01450" on the subject line so we can know it is in reference to this review.