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Justfly Reports & Reviews (4)

- Fort Lauderdale, FL, USA • Feb 24, 2026
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On 2/17 I used JustFly iOS mobile app and purchased 2 tickets from Guatemala to Orlando for a total of $516.00. JustFly took the money and later I received an email stating that they couldn't get the air tickets and I quote:

"Due to an unexpected change made by the airline, we were unable to fulfill your booking request, and your booking has been cancelled. Airlines sometimes update their schedules or availability without notice. You can now search for alternative flights and view the most up-to-date options to rebook."

Up to this date, I haven't received a refund. Looks like they get your money offering low-cost air travel, they are not able to deliver, keep the money in the bank and generate interest and refund much later. Can you intervene on this?

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- Aiken, SC, USA
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I called a Delta number listed on line to rebook a connecting flight that was cancelled due to weather. Indian man by the name of Brian picked up the call, pretended to be a Delta employee. It is a long story but in the end he rebooked a flight which we paid for by CC and supposedly requested a refund for the unused portion. Most importantly the CC transaction was processed by Justfly in Delaware and they will not communicate with me.

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JustFly can not be contacted, you can call them and you will be tossed around to different members on the phone until eventually they hang up on you.

My flight was cancelled and they will not provide me with credit, refund, or rescheduling. They are completely taking my money. Any email sent to any of their emails will not get a response, if they even send.

Its absolutely insane, and I can not believe they have not been shut down yet. Do NOT use JustFly.

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- Chester, SC, USA
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On Oct. 14th 2019 I made a purchase for an airline ticket. They took my payment and charged my card without providing full disclosure. They never said the flight was restricted or that it was a nonrefundable flight. Long story short I never got on my flight after paying 800 dollars. A waste of time off driving to the airport, paying for parking and now disputing with the bank going back and forth. They provided the bank fraudulent documents stating I made this purchase online and agreed to terms and conditions when this is nothing but a lie! I will never use their service again and I just want to warn ppl abou this fraudulent “service.”

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