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Invocy Reports & Reviews (1)

- Alexandria, VA, USA

I placed an order on the website www.invocy.com (Invocy) on December 14. I received an order confirmation email with a link to a tracking number (YT2334921236064388). The site the tracking link took me to (*******************************************************) never updated or provided information beyond "shipment information received).

December 22 - I emailed the company at [email protected] requesting information about my order and that the tracking information was not working. The company responded that the order was in transit and would be delivered within the processing time stated on the website (up to 17 days).

January 3- I emailed the company to follow up saying my order had not arrived and when I go to the tracking link provided and click "request latest" it says the tracking number does not exist. I requested a refund. The company responded on the same day that they would check with their fulfillment team and provide an update.

January 4- No update provided by the company. I emailed to say I had not received a response or my order. I repeated my request for a refund.

January 5- Company responded that the order was in transit and to bear with them. I replied "Verify that my order is in transit. The tracking information provided by your company does not exist. If I do not receive my order, reliable verification it is en route, or a full refund within 24 hours I will file a report with the Federal Trade Commission and Better Business Bureau and a dispute of charges with my credit card company."

January 6- After more than 27 hours from my email, I have received no response (and no product). I am out $53.00.

While I do not expect that I will recoup my money, I do hope this helps other consumers avoid a similar problem. Thank you.

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