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I Love Koop Reports & Reviews (15)

Ce sont des crosseurs, j’ai envoyé 9 produits chez Ilovekopp pensant que c’était une entreprise mais en fait les vêtements sont envoyés chez la présidente de l’entreprise. Mon linge a été vendus en rabais durant une promotion et j’ai reçu 14$ pour 9 vêtements dont certains de grandes marques…Les bénéfices vont directement à l’entreprise et rien aux vendeurs c’est une honte ce sont des VOLEURS, à éviter

+1
• Apr 06, 2024

Bonjour Michelle, habituellement les items sont en ligne pour une période de 3 à 6 mois. Si les items sont peu populaires, ils seront mis en vente dans la section "Ventes" où des rabais sont offerts afin de liquider cet inventaire. L'objectif est toujours de trouver preneur aux items, afin d'éviter de les mettre dans un dépotoir inutilement. Afin de vous assurer de toujours transmettre des items de qualité, et en bonne condition, nous vous encourageons à nous contacter à [email protected] avant l'envoi de vos items afin de s'assurer que ceux-ci seront acceptés! Cordialement, l'équipe de Koop

• Oct 14, 2023

Bonjour! Pouvez-vous me contacter sur ce sujet ? ([email protected]).

This business is a scam, they have given me the run around for the past 3 months. They lied numerous times and they cannot keep their story straight. I decided to look into the company and found very little. What i do know is that the address that the clothing goes to when you send it in is actually a residential house. In my emails back and forth she says that there are 15 customer service reps who work all over the world for this tiny company out of quebec, and this residential home receives "thousands of boxes per week". I believe there is one person and she belongs in jail. I am pursuing legal action and i will not let this go.

+4
• Apr 06, 2024

Hi Brent, we don't have any account under your name, but it seems that your review is linked to the account of your wife, who left a comment below. If you feel there was a mistake with your account, please reach out at [email protected], and we would be happy to help! Best, the Koop team

• Oct 14, 2023

Hi, can you contact me about this matter ([email protected])

I agree with the other review the same thing happened to me as well. I sent two huge boxes of clothes all name brand, lots brand new with tags. They gave me a run around for 3 months about my clothing and why they weren't listed and then I started noticing inconsistencies with their emails. This is not a company with a big warehouse like she claims. It is one woman, and the shipping labels she sends with the Clean out Kits are addressed to her home. So you Send all your items to this lady at her house and they don't tell you that. I confronted her after catching her in lies and she just kept lying more. It didn't even phase her she was caught. She pretended to be multiple people at her business, but it's just her with multiple personalities. She is a SCAMMER, she will steal your items and lie to your face and doesn't care one bit. DO NOT send your clothes to this crazy lady. She is a nightmare to deal with, like absolute horror show. All my stuff is gone :(

+3
• Apr 06, 2024

Hi Misty, we're sorry we've had to close your seller account. Unfortunately, your account was flagged by 3 different customer service agent for irrespectful behavior, and we've decided to terminate the relationship with you as a seller. We usually never take such drastic action, but in this case we were not confortable continuing the seller relationship after our customer agent rep were called "[censored]", "stupid", and "did not even finished high school". We do understand your frustration by the delay caused in our processing time, which exceed 2 months. But there were other way to handle the situation. We can see that both of your packages were sent safely to your home, and we do hope that you'll find better luck with another platform to resell your items! Best, the Koop team

This company is a scam. They pretend to be a big business with a huge warehouse but it's just an insane lady who steals clothes and money from her home. She pretends to be a thrift type store online and you send your clothes they list for you and share profits. However they take your hundreds or thousands of dollars worth of clothes and never pay you for them, saying they weren't delivered to their warehouse and Canada post is lying. This lady is a nut job she stole all my clothes and blamed Canada post even though in some emails claimed she received my boxes of clothes. Caught her in a billion lies and she won't let you escalate to any sort of management because there is none. She pretends to be two people Julia and Jason both remote customer service reps from France and USA. What a joke. Anyway started investigation. With Canada Post and local police as I have proof my clothes got listed on her site. I encourage anyone else to do the same if they are having a problem .can email me at [email protected] let's all work together to have this scanner taken down.

+2

I purchased about 20 closet cleanout kits with the return insurance. They cost $10 each. I still have 11 I didn’t use yet.The company promises to return ALL unsold items if you pay for your clean out kit.
This was in July. I noticed that they hardly listed any of my hundreds of items I sent and when they were listed the descriptions were sometimes incorrect. I sent a couple of emails asking them to fix the descriptions to make them correct. Ie. a leather jacket was described as acetate...stuff like that. The company fixed a couple of descriptions then got fed up with me I guess and wrote to me and said I should just sell my stuff elsewhere because I was too “hands on”I said ok please return my items as well as refund me for the 11 kits I bought and didn’t send yet. Also please deposit the payment for item sold.Not only are they not sending me back the hundreds of beautiful clothing items I sent, they are hassling me about the kit refund. Talking in circles and making me prove what I sent or didn’t send. They say they paid me out for my items but the final deposit has yet to be put into my paypalaccount.
They are super rude and confrontational. All interaction with them leaves me feeling very upset. I cannot probably ever get reimbursed for all the money I’ve wasted on them but at least I can warn others.
This is a very very unprofessional and seedy company.
Do not do business with them.
They are preying on innocent people.

+5
• Apr 06, 2024

Hi Alexa, we're sorry for this situation. As a "managed marketplace", we do take care of everything, including pictures and description. If seller mention inacurracy in their description, we usually fixed them right away. But we usually don't change description, title, or picture because the seller would prefer another one - it would not be sustainable given the number of sellers we have on the platform. This is why we've decided to send back your items, and hopefully you were able to sell your items on another platform, where you would have 100% liberty of action regarding your description, title and pictures of your items. We wish you the best of luck in your reselling journey! The Koop team

• Apr 06, 2024

Those reviews here seems like a scam. They have 4.5 stars on TrustPilot based out of 50+ reviews... https://ca.trustpilot.com/review/ilovekoop.com.

They are doing this to me as well, can I ask if the name is Julia or Jason from customer service? She will not let me speak to any kind of management and I noticed their address goes to a home a freaking house not a business or warehouse like she claims.

I was hired to promote their business.

I worked with them in November and there was red flags from the beginning.

They tried to get me to work with them without a contract and I insisted on a contract.

I posted the post they hired me for and sent an invoice.

I never heard anything.

3.5 weeks later I sent two emails which showed sent in my sent folder. (They claim they never received them) Then finally reached out to them on social media on the 24th. I was told I would be paid out on the 5th ( 10 days past the 30 day payout as per contract). Today (the 5th) I contacted them yet again and now they won’t pay me until the 10th.

They’ve been extremely rude and have never apologized once.

They’ve also purchased all their social media followers which is very easy to tell. (I’ve been in this business over 6 years) no one grows 35,000 followers in 6 months. No one.

This company is very unethical and I’d suggest sticking to ********.

I also contacted 6 other women they’ve worked with in the past few months and all but one haven’t been paid and have been ghosted.

RUN!!!

+4
• Apr 06, 2024

Hi Jessica Sara Morris, for collabs with influenceurs, we usually use our "Shopify collabs" app, which include pre-filed contract to be signed. Since you did not wanted to join, we then offer to send an official contract, which was signed by both parties. The publication was created, and due to low engagement on your account, we've decided not to renew this partnership. I can see in our system that the invoice was paid via interac transfer, and was accepted by you the same day. We always run our collabs via our Shopify Collabs app, and payments are taken automatically in our account, which means that it's impossible that some influencers were not paid. We encourage you to reach out directly to Shopify to confirm this. Although this contract did not produce the wanted results, we were happy to try and test this collaboration, and wish you the best for your journey! Best, the Koop team

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4105 Rue Laubia Brossard, QC J4Y 0H3, Canada

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