Grandma's Gift Shop Reports & Reviews

Grandma's Gift Shop Reports & Reviews (61)

I ordered from them the beginning of may, they took my money with no problem, a few days later, they sent me a email saying my order is on it's way, they gave me a tracking number, so I check to see where my order was about 3 weeks ago, it said label was created but not in system, it still says, that, tried to call company, never able to talk to anyone, so sent several email, and all they say it's been shipped, give it 2 to 3 weeks to get it.

Useful

I placed 2 orders for grandchildren since they are all on home schooling due to the virus. The order consisted of numerous "montesourri style" learning kits. I placed my order back in April. One order to the tune of $70 the other $137. I have NEVER had any problems ordering or receiving from online companies till now. I wish I had seen this site prior to my ordering. I have contacted them numerous times, to which they keep saying the order is in route, meanwhile the Tracking number doesn't show it has shipped. The last contact they told me I could order from the site to an amount of my order as a credit, but with no credit amount showing on the "Grandma's giftshop" site. When I "login" to the site to look at my orders all I see is order number, date, and the word "fulfilled". They gave me tracking numbers that still show NO proof of shipping. Oh by the way, they charged me within 3 days of ordering. I implore people to not order from this site! I too have phoned the canada number and not had a human response. I google map searched the address they use and see an "export" co. name in an apartment building. Please be wary of ordering...do your checking before you place orders. They look soooo folksy on line...GRANDMA'S giftshop. . . . everyone had a grand ma...Your being scammed.

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Alice Young ** Revised update to my above problem. Part of my order has been received by my grandchild. It did take a full 8 wks. for the order to be completed. I still have the other order to be filled, but at least a part has been delivered. I believe the company when then let me know they have been impacted by the Covid 19 virus on all their orders. Let's see if I get the other 1/2. Just want to be fair to the company.

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I am so thankful I used PayPal to pay for my order and saved all the emails telling me my order had shipped or was on the way!
I am so disappointed this company has chosen to use "covid-19 delays" as a way to scam people! I hope they get shut down soon!

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I ordered a baby outfit size 2T on April 6th 2020. I have received email saying my order was shipped on 4/8/20. USPO showed pre-order processing and their support gave me a Global Order Tracking web site which as of now shows NO ACTIVITY for 55 days. And notice! Their phone number is BS - it gives you their email. The email gets answered "keep waiting". There is nowhere to actually write a review - they post only "best reviews" on their web site. I wrote a note on their FB and disputed my CC charge.

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I ordered a cute outfit for my little granddaughter at the end of April. It's been almost a month and nothing! From these complaints they look.like they need to be reported to the BBB! Sad. Luckily I ordered the other grandkids outfits from a reputable company and received those quickly! Why do people do this to others?! Sad!

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I ordered a dress for my granddaughter on April 28th, and have yet to receive it. Looks like I might have been scammed. i will never order from them again. I definitely didn't see anything on there website that they are in Canada.

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I ordered Easter dress and bunny for my granddaughter on 4/3. It’s not delivered yet. Easter was done and summer has came. She didn’t receive them yet. It’s over 6 weeks. I asked money back so I can get new dress for her but they keep saying “No we already sent them.“ I emailed them several time already about this matter. I don’t know what to do next . From Mad Grandma

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I ordered dresses for my niece’s birthday which was last week. I placed the order on 4/12/20. Got an email confirmation with the tracking number. Three weeks after I placed the order I still didn’t receive anything. When I tried to track the order, the USPS website said that nothing has arrived at their facility. I have messaged them a few times and they said that somehow my order was delayed but they would expedite the order immediately. Well, my niece s birthday was last week and I didn’t have any presents for her. Please don’t do business with these people.

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I ordered products the beginning of April. The amount of $66.81 was paid and cashed on 4/ 8/ 2020. I was told twice it just cleared customs approximately 2 weeks ago. Still no package. Do Not order ANYTHING from this company. You will regret it. Seeking legal advice especially after reading the previous remarks

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I placed an order over 2 months ago and still have not received it yet I got an email that said the order was returned so I emailed them and told him to cancel it and they're telling me that I can't cancel it this says that it's a Canadian store but it's not their things come from China don't shop on this site

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+10

We ordered a toy for our granddaughter on April 8. We have not received it even though it says it shipped on April 13. I think its a Canadian company but the shipping says its being shipped from China on April 14. No further updates, even though I emailed them yesterday and was told they would put a rush on it. Her birthday is in 5 days, and I'm not hopeful it will arrive in time. Cost was $32.98, but I'm more concerned that we now have to purchase something else so she will have something to open on her birthday. I will never order from this company again.

Useful

I ordered a pair of girls shoes on march 20th and emailed them asking where they are a week ago and they said it was shipped, well my daughter has not received them...have you gotten any complaints drom this gidt shop? I think they are in Canada, but i know i will not order anything else from them ever.

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Scammer's website www.bestgrandmasgiftshop.com
Scammer's email [email protected]
Total money lost $49.97
Type of a scam Online Purchase

This company does not ship the purchased items in a timely manner and will not allow you to cancel the order. They say you can return the merchandise if within 45 days of purchase. I have been in contact with them since one small item (rubber duck) of the order was received and I am always told the large item (interactive elephant) has been shipped. They provide a tracking link but it only says that the shipping arrangements have been made, nothing is showing actually shipped. The order was places on November 29. I have let them know that I would report them to you and they told me they did not appreciate threats.

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Grandma's Gift Shop Contacts

Grandma's Gift Shop associated photos:

View Photos

Address:

6300 Place Northcrest, Montreal, Quebec, Canada

Phone:

+1 (844) 926-2084

Website:

grandmasgiftshop.com

E-mails:

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