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GovAssist

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GovAssist Reports & Reviews (2)

- West Bloomfield, MI, USA • May 22, 2025
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This business does NOT do anything for me that I cannot do for myself with a printer and a camera. They charged me $278 to prepare a passport renewal application and then sent instructions for setting up an appointment at USPS. Once I contacted the USPS, I was directed to file a passport renewal ONLINE as this service is not available in-person and I have to upload a DIGITAL photo. Therefore, I have to provide my own photo and all my own documentation for an online renewal. The GovAssist provider did nothing other than sending a document in the mail for an in-person appointment which is an entire separate (and in my case - WRONG) process and then charged me $278 for a hard copy 2" photo that I CANNOT use for the virtual passport renewal appointment and application. What a WASTE of time and money.

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- Seattle, WA, USA • Nov 15, 2024
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It presented itself as online passport renewal. I filled out forms and paid the fee to "renew my passport". Then I received the forms in the mail to mail to the government with an additional check. So what I paid for was for them to print my passport renewal application and mail it to me, when what I thought I was getting was a passport renewal. It seemed like a government site- and I didn't realize it wasn't until I had gone through the process. They also now have a photo of me and all of my personal info.

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