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Generivity.com

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Generivity.com Reports & Reviews (6)

- Lansdale, PA, USA • May 06, 2025
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I purchased some clothing from this site in January of 2025. The package was shown as sent, it took several weeks until it showed it was "delivered" to my address. However, it showed it was delievered to my address at 3 PM at 6 AM in the morning of the same day. How could it be delivered at 3 PM when it was only 6 AM? I work as a manager at my building so all packages are delivered to my office, there are 3 other managers besides myself so there is someone there 24 hours a day to receive packages and none was delivered. I contacted the company and told them I did not receive my package and I wanted a refund, they refused the refund and said it was a logistics problem and I would have to talk to the logistics company. I informed them I did not hire their logistics firm and therefore my problem was with them NOT the logistics company, that I paid them, not the logistics company and I wanted my product or my money back from them and they could work it out with their logistics company. They then said they would resend my product. Again, I waited a few weeks and again the package was shown delivered but it was not delivered to my building. I again contacted Generivity as soon as my package showed delivered and was not in my office for distribution to residents with other packages. I was again told that the logistics company was responsible and they were only willing to give me a partial refund, I again told them I was not doing business with the logistics company and therefore they could accept a partial refund from the logistics company but that I was due a full refund from Generivity. After threatening them with more backlash, they agreed to refund my money 100% but it would take a "few weeks" and to be patient. It has now been several months and I have not received my merchandise nor have I received any kind of refund, not a partial, nothing. Below are emails from their customer service dept.
generivity
Customer Service Team
Fri, Mar 14, 6:36?PM
to me
Hello, Susan Dixon
Thank you for contacting me.
We understand that you seem to be dissatisfied with our services recently, which may cause you to gradually lose trust in us, but this is not the result we want to see. What we want to clarify is that we are a responsible company. Our customer service team has always insisted on providing online services to customers. At any time, if you have needs, as long as you contact us, our customer service team will be committed to solving each problem as quickly and effectively as possible.
We apologize again for the unpleasant shopping experience we have brought to you and hope to resolve this issue as soon as possible.
We have fully understood your intention and have applied for a 100% refund for you. The refund will be returned to your [original method of payment].And your order refund will be processed today.
Please understand that refunds usually take 15 to 25 working days, depending on the processing speed of the bank. You may be worried that your refund may not arrive immediately, but please rest assured as we can guarantee that you will eventually receive your refund.
Thank you for your patience and kindness. If you have other concerns or have not received a refund within the period mentioned above, you can contact us at any time and we will provide you with corresponding solutions.
Sincerely,
Customer Service Team

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- Las Vegas, NV, USA • Apr 29, 2025
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I came across an ad which i believed to be the plus size clothing store TORRID however it was not. After i placed my order they claimed was order was shipped and gave me a tracking # but would not tell me who the courier was and the tracking website was very sketchy. I am now waiting for a refund thats supposedly going to take 25 days.

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• Mar 31, 2025
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Thought I was buying clothes for my 14 yr old daughter that is special needs. To find out they scammed me and my baby out of her money.

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- Tulsa, OK, USA • Feb 25, 2025
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Facebook ad for major sale for Torrid, website looked like Torrid. Didn’t see until the next day that it was transferred to Generivity when it went to the payment side. Told you to check for an email the same day (never came) and to check shipment details on their website, which there is no such link to do so.

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- Mauston, WI, USA • Feb 16, 2025
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A sale of Torrid clothing was listed on sale, which I thought was legit as it never crossed my mind as I shop alot on Torrid's website. I made my purchase on Jan 18th, waited several weeks for it to arrive, tracking everyday with the app they use called Packy. On February 15, their tracking app stated it was delivered. However, it was not delivered. I sent several emails to the customer service department and was offered 60% refund, I argued, "NO it will be 100% refund, i didn't receive my items!" NO refund yet.

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- Henderson, NV, USA • Jan 19, 2025
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An ad for Torrid Plus Size on FB was having a sale on clothing. It looked just like the Torrid site. I ordered clothes, then when I saw the name of the company on my account page for my bank account, it said SSFANNIENYC I knew that wasn't right. I googled the phone number and on the ScamPulse.com it's listed as a scam.

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+1 (912) 947-0372 0 0

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