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Order 1157
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Order Summary( 5 )
2pcs Artificial Plant Decoration
one-size X 3
$14.97 USD
Black Solar Powered Integrated LED Pathway Light (Set of 12)
X 2
$13.00 USD
Subtotal $27.97 USD
Shipping $7.99 USD
Total $35.96 USD
Any question? Feel free to contact us.
We will do our best to provide you with a great shopping experience, if you have any questions or feedback, please contact [email protected]
Customer information
Contact information
Payment method
Credit Card-$35.96
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Standard shipping-$7.99
I received 2 cheap pairs of jeggings, emailed them right away. Their reply was that they would give me a 10% refund, told them NO, their second reply was as follows:
On Tuesday, March 28, 2023 at 09:54:43 PM CDT, t <[email protected]> wrote:
Dear customer,
Thanks for your support and concern on our store.
We feel very sorry that the product cant meet your expectations.
As the product is gotten from our suppliers, we have reflected this issue to them so that they could improve the quality of the products.
In order to show our sincere apology for this issue, we would like to issue a 10% refund to you without returning.
Is it acceptable for you?
Looking forward to hearing from you.
Have a nice day.
Best regards,
My reply was:
NO to 10% refund. Either send the lights or give me a full refund and I will return the pants at my own cost - you will still be making a profit.
This is the last reply I got from them yesterday:
Dear Sir/Madam,
Sorry for all the trouble caused to you.
We feel sorry that the product was sent wrong to you but we cant send you a replacement since there is something wrong with the warehouse system.
And it will take you more time waiting for the next one because there are too many orders waiting for handling.
As for this situation, could we suggest that we offer a 15% refund of the order total amount to you as a compensation and you can take this issue settled now. We think it would be a better solution which can save you more time.
We have tried our best to apply more for you since you're our most important customer, please take our proposal into consideration. And we promise to refund you in 24 hours once getting your confirmation.
Thanks for your understanding and patience!
Have a nice day
Sincerely
t
[email protected]</[email protected]>
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