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COTOSEN.COM

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COTOSEN.COM Reports & Reviews (39)

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Am unhappy and dissatisfied with the quality of service and the quality of goods here.
My order was placed on 8th January and one month later I received an incomplete order - 1 item (a shirt) when I had in fact ordered 3 items.
The quality of the only shirt I did receive is below standard (eg. buttons but no button holes).
The Cotosen system of ordering and tracking is very poor. Status of order on their webpage shows 'unshipped' for all 3 of my items ordered even after receiving one of the shirts.
In addition, the tracking number sent (many days after my first enquiry) was useless as there was no carrier associated with it.
The contact system on their website sends messages off into a 'black hole' where there is no record of it being sent at all and nothing to refer to - including in my own inbox.
I believe that Cotosen is hiding behind the Covid situation to disguise very shoddy service and (in my one example) poor quality items. If I was more scpeptical, I would say that this website is preparing goods to order and taking payments in advance.
I asked for a refund of the $84 for 3 shirts(including shipping but I'm not optimistic.
Avoid.
Avoid Cotosen

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ordered a shirt from Cotosen which was way too small even though it was size XL, which is my size. Tried 5 times to contact them on the link they provided with no response... All I want to do is return shirt for a refund. Have not had any responses from Cotosen regarding my return. Now I am stuck with a brand new shirt that doesn't fit and am unable to return

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I placed an order with them 8 days ago and still no shipment of my order. Their website says it has not shipped yet they will not allow me to cancel my order saying it already shipped. I am unable to use their website to communicate with them since their captcha code verification does not work. I am now left with trying to resolve this through my bank to back charge Cotosen. Stay away from this company.

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I ordered 3 items for $102.57 on Jan. 4. No sign of my order yet but I've received several e-mails saying my items are stuck in shipping - somewhere. I don't hold out much hope of ever receiving my items. I guess I'm lucky I only lost 100 bucks.

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Received item in mail . All items not as shown on website. Pullovers were made of cheap blanket or pajama materials. Hat sent had extra logo wit Army on it , not in photo. 2 shirts showed embroidered US flags instead showed up with cheap patch that did not match the subdued colt of the top. Total scam all products sent were cheap knockoffs

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Quality is terrible. The sizes aren't right. Highly recommend not to buy. China junk.

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I think I made the mistake of ordering from COTOSEN.COM! I hope not, but so far, I have been billed for two, identical transactions, when I only actually signed on for one of those. I have reported them to Paypal and now I have to wait & see what happens. If you decide to buy from this overseas Asian company, BEWARE!

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They do not actually ship anything

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This is 100% a scam company. It is not real. They take your money but do not ship any merchandise.

Call your credit card and dispute your charge immediately

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I ordered over $140 in clothes... never received ...no response from the company
This company appears to be a scam

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The scammer was using an e-commerce identity as Cotosen. After placing an order for clothing on-line I suspected the website might involve fraud, it had mis-spelled words and product descriptions were suspect as well. I received a fraud text alert from credit card company and so I researched on internet with mixed findings and several websites link Cotosen.

I did not receive a confirmation through e-mail. They only accepted payment through PayPal which should have alerted me to the scam.

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The size chart they show... one would think it would be a USA standard not Chinese sizes. When I received the XL it fit like a small. Under closer review you have to look at the chart buried and try to figure out "breast size" for a man for the correct size. Thinking I made the mistake I eat the coat donated it to charity and reordered (fool me once). This time I ordered a 3XL when I wear an XL and it was still too small. As others have said they offer a 20% discount on your next order. Shipments can take up to six weeks to arrive with no legible ship from address. I'm sure they will tell me to ship this back to China which will cost more than the coat. STAY AWAY!

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This is a scam and no way to contact them. I’ve sent 4 emails/contacts to return an item for a refund and no reply back. They have no phone number or valid contact information. Shut this piece of s@#$ down for fraud. Their products and service are junk. Not about the $30, it’s about the fraud from China.

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Product received did not look remotely like the one advertised. Very cheap quality. The website promises returns for refunds but when contacted they company only initially offered a small credit for a future purchase, then stopped responding altogether. This company has numerous complaints on sites such as Trustpilot.

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Ropa de la más baja calidad que uno puede comprar, se hacen pasar por americanos y son chinos, pero chinos de los que te la juegan bien. Lo que te mandan no se parece ni de lejos a las fotografías. La medidas no coinciden NUNCA! Y no hay opción a que te devuelvan el dinero, reza por si te dan una parte pequeña después de enviar centenares de mail, mi ejemplo es el de por casi 30 euros gastados, una devolución de 9... NO COMPRÉIS!

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Ordered items at a cost of 139.27 gbp. To a point service was good. Shipping was detailed. however after shipping it went south. Found out shipment was split without and notification. Advise item arrived but I was not in to receive. Emails to customer service resulting in a never ending circle. They claim they require a document from royal mail stating item wasn't delivered . Royal mail cannot give such a document it doesnt exist. They then said theyd only give 50% refund despite saying they abide by UK selling laws and refund policy. Both the issues above do not follow those rules. In reading other reviews people have received low grade items. Not as seen. Which is another breach if trading laws. Chinese con artists it seems.

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I ordered several items from cotosen. It displayed itself as a US company selling quality items. Soon discovered otherwise. Items were dispatched promptly, or so I thought. Transpires the delivery was split, items were claimed to be delivered by Royal Mail, I wasn't in. Items nowhere in sight. Cotosen claim they need documentation to state Items not delivered. There isn't such documentation. Plus they claim they'll only refund 50% of order. This despite the site T&C item 11 stating the refund policy will be online with English law. However the site itself gas only been running 5 months with reviews, all positive going back.prior this. Emails to their customer service are returned to yourself on replying. So you need to enter the customer service email directly. Its not worth parting with your hard earned cash. Reveies show the quality is what you'd expect from a cutthroat chinesse rip off company.

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- Blue Grass, VA, USA
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I ordered two pairs of "motorcycle" pants from Cotosen, a clothing company seemingly selling high quality rugged outdoor camping & tactical clothing.

I had to wait a month for the order to finally arrive, which included only one pair of pants, not two. The actual 'motorcycle' pants I received were a very poor example of a faux pair of motorcycle pants......definitely NOT as advertised on the website. The photo and description on the website were deliberately deceptive and very misleading. The product received, made in China, was the wrong color (sickly mustard instead of dark brown), there were NO knee pads as described, and no pleating as shown in the photo. The cotton pants material is so thin, it is similar to to what might be used for pajamas. There after, I repeatedly contacted customer service by email. NO phone number is provided.

I wrote to customer service that I only received one pair of the two pair of motorcycle pants that I ordered and paid for, and the pair I received were woefully inadequate. The response from 'Customer Service' was that I could only receive a voucher toward another purchase, no return was allowed, and they will NOT refund my money, as they wrote to me, "We can no longer can process the refund since the channel was closed" Whatever That means!

I am totally dissatisfied with this company, it is a complete ripoff, and do NOT recommend purchasing anything from this company.

Here is the webpage showing/advertising the motorcycle pants: And below is the image photo I took of the pants I received.

https://www.cotosen.com/item/motorcycle-riding-mens-pants-with-knee-pads-5097816...⇄

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this company needs to be brought to attention, it has changed its name several times, injust a few months, its using photos of merchandise it does not own , nor make. It selling know offs, out of a warehouse in Los Angeles area, that are made in China . Most clients do not recieve items, or they come very late, and customers will only get product or return after many online complaints . the same site also goes under the name Fashion Nova or FashionNova.com

this email is mainly to bring awarness to the scam

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COTOSEN.COM Contacts

COTOSEN.COM associated photos:


Address:

97 King Alfred Avenue，Bellingham, London, UK

Phone:
+1 (580) 969-8888 0 0

Website:

 www.cotosen.com

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