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Cotosen.com

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Cotosen.com Reports & Reviews (43)

- Erie, PA, USA • Jan 16, 2026

I ordered a dark brown carhart coat

I received s orange/red coat with a broken zipper!!!

Been arguing abt a exchange or refund for over a week and they refuse to take responsibility for there error. i wish your platform would allow me to upload my original receipt with what i paid for and the emails between this company

Do not waste ur moneyyyyyy

- New York, NY, USA • Jan 07, 2026

I placed a order on 11/15/2025 from Cotosen.com, still have not received my items, they have no number to contact them, only a email address at [email protected], when they do decide to respond its always the same replay "it's on it's way sorry for the delay. please do not order anything from them. they refuse to give me a refund also.

- Matawan, NJ, USA • Nov 04, 2025

I was sent a fake knock off of a carhart jacket. Quality was atrocious.

- Ridgewood, NY, USA

When searching merchandise on their website they provide good quality material, however when you receive the item, it is nothing as described. Further, when you reach out to their customer support they provide you options regarding the purchase. If you want a full refund you have to return the item, but pay out-of-pocket. Once they receive the item they will send an email with the following:
“We regret to inform you that the Worldpay payment method used for this order is no longer available, preventing our system from automatically processing your refund. To proceed, please choose one of the following options:
1. Create a PayPal Account: Provide a valid PayPal account (email address) so we can manually process your refund.
2. Coupon Code: We can provide a coupon equivalent to your total payment plus an additional $10.
3. File a Chargeback: You may contact your bank to file a chargeback case for this transaction. Your bank will assist you in reclaiming the payment.
Once we receive your preferred choice, we will take the necessary steps to assist you promptly.”
The address provided to return is:
“Receiver: Michelle
Address: 9500 Santa Fe Springs Rd
City: Santa Fe Springs
State: California
Country: US
Zip Code: 90670
Phone: 580-969-8888”
They don’t provide a last name to send to.

- Columbia, SC, USA

Ordered a coat and they say its been delivered. Never received coat.

Don’t be fooled / scammed by Cotosen.

If theft, lies, or deceit were Olympic events then Cotosen would take Gold, Silver, and Bronze in all of them.

This is a well planned programme of misrepresentation that ends up costing the customer and no chance of refund or reimbursement.

If you fill an online order and wish to check it before sending you will be trapped by the programme and your enquiry will be converted to an order and shipping charges and tax illegally added.

The advertising that clearly states that any order over US$ 99.00 is shipping free is an outrageous lie to convince you to place the order.

When challenged Cotosen will tell you the money has been used to pay for the shipping and will be refunded after delivery of the goods.

Another monumental lie as they have a library of pre written generic responses to avoid payment and not address the actual act of theft.

They must have a small army of autobots who do nothing to resolve problems, and just keep sending the same avoidance emails.

Along with all the other scammed customers ( 78% ) of total, I urge you to not order from Cotosen or you will regret it big time!

+2

The online store:
https://www.cotosen.com/
sells clothing items at discounted prices but does not deliver the products to the buyers, be careful.
Photo 1 proof in review #17171302 about Cotosen.com

+2
- Knoxville, TN, USA

Cotosen.com is a website offering clothing and outdoor winter gear at a low cost. The website depicts American made products being used by American models in American locations, however, after ordering the products and waiting more than two months to receive them, I received an email in broken English, reading like it was written by a five year old, describing the handmade processes that my order was going through, a few weeks later I received tracking information that my products were coming from Asia. When the products finally arrived, after three months of delays, the quality was very poor and I attempted to return the products and cancel the remaining undelivered products for a refund. I still have not received the refund, although the products that I returned have been confirmed as received for more than a month.

+2
- Marina Del Rey, CA, USA

The company delivered the wrong merchandise and refused to replace it with what was ordered. They attempted to give me coupons or discounts toward future purchases.

+2

Shorts arrived about 6 weeks after order (after Christmas, but ok) and they were as expected. Shirts came a few weeks later, but the they SENT THE WRONG SHIRTS. I contacted support and initially friendly but when I declined to keep the wrong shirts and a $26 voucher, they went silent. I continue to contact them daily in hopes of either a return/refund, or settle for the shirts I ordered. Big PIA!

It's been over three weeks since I placed my order. After reaching out several times to find out what's going on with my order they sent me a tracking number which has no info on it except that the order was coming from China to an unknown location. When I reached out again they said they could not find my a tracking number to my account. I have requested a full refund since it's taken so long and they cannot even find my order. I have not heard from them since I made that request nor have I received my refund or product.

+1

I ordered a nice looking heavy henley sweatshirt/shirt. I waited 7 weeks for it to arrive, but what was received was a cheap shirt and nothing at all like I ordered. It was the wrong size and had a US flag depicted all wrong. After numerous (20-30) emails, they refunded only a third of the cost of the item, but refused to refund the shipping. I dont want this crappy cheap shirt back.

+1

i ordered a hoodie from cotosen that was really nice looking, what i got was a over sized pillow case with sewed on sleeves and a hood there was no waist band around the bottom and five times the size i order. they refused all services it took four weeks to receive the thing. it was so damn ugly and poor taste i gave it to the homeless.

+1

Ordered 3 "sweatshirts". Took a month to receive. Plenty of spam emails in the interim. Received 3 what are best described as t-shirts. One of the shirts was a little heavier weight I was considering keeping it until I tried it on and the elbow patches were on the side of the sleeve not the back. No receipt or invoice in the bag. Emailed for a return authorization they refused to pay shipping. After 8 emails I gave up and sent the items back. They refunded $82 of $95 dollars. So they payed themselves for selling me fake [censored]. See images of example of one of the three items they sent.
Photo 1 proof in review #17050787 about Cotosen.com
Photo 2 proof in review #17050787 about Cotosen.com
Photo 3 proof in review #17050787 about Cotosen.com

+1

It took about 5-6 emails to get a refund for an item that I received that wasn't even close to the item listed on their website. They would not send refund until I shipped item back to them. I was required to pay to ship the item back. No shipping label was included for the refund.

Shipped to Michell at:

9500 Santa Fe Springs Rd

Santa Fe Springs, CA 90670

Purchased 6 each shirts that were all to small. The cap verbiage was not legible. Contacted Cotosen numerous times to return and not a single reply. Hoping to save others the frustration.
Photo 1 proof in review #16912081 about Cotosen.com

+1

Purchased 6 shirts and 1 cap from Cotosen and all the shirts were very small. Tried returning and left numerous emails and not a single reply. Hoping to save others the frustration.
Photo 1 proof in review #16912077 about Cotosen.com

+1

Hello,
I had a terrible experience with this company and after 28 Emails, they finally agreed to give me their address to return my items... I instead gave the clothes to a Ukrainian family.

If you want the address, here it is:

Receiver: Liu Rongfeng
Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town
City: Dongguan
State:Guangdong
Country: China
Zip Code: 523000
Phone number: 13713088707

+1

If you can't look at the ads for this company's merchandise and immediately understand you are being scammed from China then you must have been born yesterday or the day before. Our sympathies to all the reviewers who had these uniformly poor experiences - but sometimes you have to take responsibility for yourself. The Chinese take advantage of us in every way because they think we are weak and stupid. Cotosen may be a minor example of this, but it still fits the profile perfectly. It's our fault and if you bought something from them and it didn't work out - it's your fault. The Chinese are out to destroy us. They make no secret of it any more. So, in this case, they put together some cheesy deceptive pictures, use slave labor to make the incredibly poor quality product and then take your money and run. You got screwed and it's your fault. I fear we are doomed, but I hope we snap out of it.

+1

This company sells very cheap and defective merchandise. They do not accept return merchandise which does not fit or is otherwise defective. I reported them to the Better Business Bureau and Cotosen refused to respond to their inquiry. I then filed a complaint with the California Department of Consumer Affairs Consumer Fraud Unit. I would urge others who have had a similar experience with this scam company to do the same.

+1
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