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Cash App

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Cash App Reports & Reviews (307)

- Redmond, OR, USA

My fiance' and I have Cash app accounts. He gets his paycheck directly deposited into his cash app account then sends it to my cash app because his card stopped and they have yet sent him a new one. We have done this transactions during the day and I pay the fee to have it transferred to my bank linked to my cash app. Wednesday around 3:13am Jeremy sent it to me. I kept checking it and it said it will deposit shortly, around 4:08am is when i received the email saying its available then 4:24 an email for confirmation code, same time an email saying my email was unlinked , my phone number unlinked, and my notifications unlinked. Those emails is what I read around 5:30 am when i woke up to check my cash app to see if it was deposited and i have a 2 bitcoin transactions equally the amount that was deposited at 4:32am and 4:36am bitcoin was withdrawn. But yet it showed on cash app my deposit wasn't available until 5:32am... I immediately contacted cash app support at 1-800-969-1940 it said call back during business hours or go on the app for chat support i did that and they said they would contact me shortly between 9am-9pm ET. I talked to someone at Cash app since no one was responding on chat she filed a fraudulent activity and said they will email me after the investigation and could take up to 10 business days. I finally got a response from the chat and they said they escalated my case and team is working hard to resolve it. I tried calling cash app this morning and the answering machine said they are not accepting calls because of the overflow of calls they have been receiving. I called back and the machine said a representative will contact me when they are available and hung up on me every time. I finally received an email saying first paragraph saying they want to figure this out asap and they will check my account and see what happened. Then next paragraph thank you reaching out. Based on the information which was hardly anything (because the fraud department wont contact me) they said there isnt enough evidence to file an unauthorized activity claim on my behalf. When yet they have an email of [email protected] on my cash app account when my email was taken off. They said i could contact my local law enforcement and they gave me a address and link. I also asked for a transcript of my session with them on chat support. They said they dont do that but will let the team know. What a scam and joke. the whole site is very phishy. They never give you a straight answer or there answer doesnt make sense. please spread the word to everyone you know and maybe we can get someone to help file a lawsuit against Cash app.

They catch you by doing transactions so you call to get refund. Then they send you through numerous verification and I was one of the stupid ones. They took all money from bank and in my cash app. To do verification. Then they keep telling you they need someone on your list you do transfers like payments. Then they tried to scam them also

- Sanford, NC, USA

I thought I was getting my cashapp limit raised and I had two different cashapps so I thought I was just sending one cashapp to another then they changed my cash tag and my email and I can't access it anymore

- Granite Bay, CA, USA

posed as Cash App Agent, used name Mike Foster, Id #ZD110089, Cash app name $Dmiller and $mikehhsg, took $4,007.60 in cash, from my Cash app, and $3,483.35 in bitcoin. Cash app won't take any responsibility for "unauthorized transaction" because it was done thru a known device. iI shouldn't matter what device is used in the crime, I'm saying this was "unauthorized," it should be considered "unauthorized!" if you made an error in an account number and you sent cash to someone you didn't even know, could you not get that back? God forbid that to happen, but human error does accur?What happened to intent to commit a crime? This person clearly had intent to commit a crime, and he is attached a Chase Bank atm#4347 6980 3958 9119?

they conevinced me I had money coming the took over my account

- Rochester, NY, USA

Someone called me from cash app support and said they were helping me with a deposit hold release of 250.00 cash app still did not give me back till this day as of March 27 2021 someone called me pretending to be cash app support and had me send them 1500 they sent back n then continued to take cash out my account totaling 2690.00 cash app send me an email stating that I could not get my funds back and that’s not fair because someone hacked their support team and steeling cash from me

- Fullerton, CA, USA

Cash app has literally stolen money out of my bank account and there is no way of me getting it back this is the biggest bs company do not use cash app and if anyone can help me please contact me I’ve lost everything

- Columbus, OH, USA

My daughter transferred her unemployment money from ReliaCard to CashApp and was trying to send it to me. I was having trouble with CashApp, so I Googled the customer service numer for CashApp and called 850-848-3884. I spoke to Harvey. He had me download AnyDesk app on my phone. He told me to give him the code number to connect him remotely to my phone, then to choose I trusted the number, then start now, then open my CashApp account. Then he began sending requets for money. My daughter was then able to send me the $170, but he took it and sent it the money to Tara M******. When I called Harvey he told me I'd been scammed and to stop wasting his time. We are living in a hotel room, and we needed to pay the manager, and now we are being put out. It was the last little bit of money we had.

- Draper, UT, USA

I needed to contact CashApp customer support inquiring a refund, so I turned to google to provide a phone number that would get me to customer service. When i called, i was redirected to a "representative" on another line, who had me download a screen sharing app and then proceeded to ask me to do things like log into my bank account and transfer money from my savings to my checking, and send $ in large sums to a person i trust via cashapp. I got my grandma on the line and merged the call, and the guy on the phone advised me to send her $990 and she confirmed she'd send it back. Only when she sent it back, it never came back to me and instead my cashapp said I paid $990 to someone (or company) named Ezekiel Campos. and then the guy was off the phone before we could address the issue. He also had me verify my account on CashApp using photos of my ID, which means he has those photos since i took them when he was able to see my screen. Looking back, I can't believe i fell for it because there were so many red flags, but the fact is I did and now i'm in touch with the police (who advised me to report this to the FBI), my bank, and the dmv. This is no joke and I am so sorry to everyone who falls victim to this. Please take whatever action necessary, thank you so much!

Where is my money I’ve called the news station I’ve called my lawyer apparently peoples money keep disappearing from Cash app with no explanation I sent a $5000 transfer to my bank cash app said that it was completed but it is no where to be found where is my money

- Murrieta, CA, USA

Person called claiming to be a cash app representative who is calling about a 1000 transfer i authorized then hugged l gives am option u too ignorethe message if i did

authorize the transfer or press 1 to speak to representative. Then the representative went on about ip address claiming mine was connected to el paso Texas and needed to verify my ip and "fix" the error by connecting to their server. Not sure what that could mean for me to do it so i mentioned my disbelief and they even threatened calling the police to resolve the issue. I told him to go ahead!

- San Antonio, TX, USA

On January 9 2021 my identity was stolen. Who ever did that, got a hold of my card number. They used it so many times that they used over 1600.00 dollars from my account. I have proof that it was not me, I also reported to the police and they are investigating. When I first notified cash app they said they would look into it. I submitted everything they asked for and after only 1 day they said that my case was closed because supposedly I was the one who did make those purchases. There is transactions where I made a purchase in San Antonio and in ten minutes there was a purchase made in Midland. How can someone be in 2 places within minutes when the two city's are 5 hours apart. Cash app will not return or listen to my situation. I have tried several times and they wont work with me, it seems as if they blocked me because my daughters were able to contact them with their information but when I try it no longer works under my account.

- Imperial, PA, USA

I was scammed $1,142.27 through cash app on Feb 25, 2021 I reached out to cash app and they did nothing for me and also through my bank debit card that has to be attached to cash app to sign up of another $1,142.27 total of $2,284.54 on Feb. 25, 2021. My Preston bank returned the money from my bank debit card but cash app did not return the money that I had accumulated on there app. Now on March 22, 2021 I received a notice on my cash app and email that my bank supposedly tried to take another $1,142.00 from my cash app and it shows failed but my money is GONE!!!!! I have contacted my bank and they said they would never try to withdraw money from cash app so I contacted cash app four times and they have no idea where my money is and said that’s all they can do for me.

CASHAPP ripped me off of my hard earned money and refuses to give it back to me!!!!

PLEASE DO NOT use cash app!!!! I am not the only one that this has happened to so to prevent theft please do not use them!!!!!

As you can see the money they sent failed to send but all my money is GONE!

And the account ending in 5109 was closed Feb. 25th 2021 by my bank.

This is my money and no one has a right to take it.

I was calling to get information on my husband's cash app account. This Mike guy was actually impersonating a cash app tech support rep. I should have been more aware when he started asking questions about my personal banking information. I had money in my cash app account they had me to send that to my daughter and then money out of my account to my daughter's cash app and then had her to send it to someone else. I pray that I will get my money back totalling 500 dollars lesson learned it's been said to follow your first mind. Be careful this a cruel world.

- Detroit, MI, USA

They said the could unlock my atm limit and had to access the account and they took fund from me and my husband cash app and chime account

- Austin, TX, USA

My mother called me saying that someone from “Cash App” was helping her activate her Cash App card. Apparently to do this, I need to accept a request from her for $333. The person on the phone made her do this twice. (Almost three times, but I didn’t have any money left) The money never went to her Cash App.

- New Orleans, LA, USA

I went to a atm machine to get money off my cash app card and my card kept declining. I than google cash app representative line a guy answer he stated that I was on a recorded line and proceed to ask me for my name and what is going on. He said my card was declining because I had a limit told on it. I stated how is that possible when I didn't purchase anything. He stated I had to download any desk on my phone in order to left the hold I ask why I never had a problem before he said ma'ma u have to do this in order to release your funds. I had no clue what any desk was. I downloaded the app once I did that he was able to move any and every thing around in my phone. He took $1092.00 off my card to deposit my money to a Tia a person I never met in my life. He left me .41 cents to my name. By him doing that I am unable to pay my bills. He was able to get my license information, my social security number and other friends information from there cash app

- Von Ormy, TX, USA

So my cash app was closed and it wouldn’t let me cash out my money to my bank so I emailed cash app for about two days and never got a response back. Then this number called me back saying that they worked for cash app and that they were going to help me I’m close my account so I can get my money back to my other account so she told me to download this app called quick support and what that app did was it allowed her to see everything on my screen what I was putting in so she can help me guide me to the process him so she made me cash out my money that I currently had in my cash app to some random bank and I no longer have access to the catch-up anymore and now my money is gone and I really need that money because I need to pay stuff and I keep trying to contact her and she says that it’s in the verification progress and she let me see speak to her supervisor and the supervisor said the same thing that it was gonna take up to 72 hours to be back in my account called again this morning and she wanted me to use the app and I said no I am since you work with cash app can you just guide me through the process and she told me no she gave me her direct line and told me her name is Sandra they call me back again and she tried to say that it wasn’t her that she worked with the verification team this time when she had told me at first she worked with cash app I asked her where is my money because I really need it and she didn’t give me an answer. My mom called her supervisor this morning and he also wanted her to download an app she’s told him no that if this was a scam to let her know when she just really wants to know where my money is at so at this point I don’t know where any of my money is at his loss but I have provided y’all her number below.

- Minneapolis, MN, USA

I was scammed by a Cashapp employee goes by the name John Williams. $921 dollars was stolen off of my cashapp. Now they want to investigate and not give me my money back.

- Mobile, AL, USA

They remove $231 off my cash app balance in haven’t returned it say it a test refresh and now they want give me my money back

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