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Booking.com Reports & Reviews (23)

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If you book a hotel with Booking.com, they will tell you that your credit card will not be charged unless you check into the hotel. This is not true because if you don't check in or you attempt t cancel there is an undisclosed widow to cancel your room that they will not tell you about. I attempted to cancel my room within an hour of making the reservation, but the hotel charged me the full amount plus tax because it was not within their undisclosed 72 hour cancellation window which I was not informed about.

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- Marysville, WA, USA
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The company sent me an email saying I had made a booking using their website and no showed at the check in date. Since I do travel often I clicked the link stating I did not stay as i was confused and wanted to know more about this booking since it was a place i recognized and proceeded go to the website where it asked me to sign in. I attempted a password that if I ever used the site may have been it but it wasn't so I clicked forgot password and it generated another email to create a new password. I then entered the site and realized I have never created any reservations on this site let alone been to it. The further proof came when i went into the my profile section and the only information was my first and last name and email address and it said i had only been a member of the site since 2017. Whoever within the company created my account and made a false booking as me only knew my name and email address. I feel it had to be someone within the company because since no payment information was present any bookings it generated must have had to have someone bypass payment for the booking. Also I watched the link trail when I clicked the link of the original no show email and it tracked through ...secure.noshow.booking.com/contest....

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- Mc Calla, AL, USA
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I BOOKED A VACATION HOUSE WITH THIS COMPANY GOT 2 CONFIRMATIONS AND THEN GET AN EMAIL STATING IT NEEDED TO BE CANCELLED.

THIS IS THE 2ND TIME I USED BOOKING.COM AND THE SAME THING HAPPENED THE FIRST TIME

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