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AT&T Reports & Reviews (85)

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some att agent claims they were going to take long distance charges of my father's phone.

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- Spring, TX, USA
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Received a call from a fake att checking their customer service, would you refer business and the asked for passcode and would send a credit to your att account for 20 for taking this survey. Upon getting your passcode, they lock up your telephone number several hours later and you have no service.

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I received an email from someone saying they were with AT&T. They wanted me to update my account information.

 

 



*** *** ***

Fwd: ACCOUNT UPDATE 1 message

*** *** Wed, Jul 27, 2016 at 10:44 AM To: ***

Sent from my iPad

Begin forwarded message:

From: AT&T <[email protected]> Date: July 27, 2016 at 8:29:19 AM EDT Subject: ACCOUNT UPDATE

att.com | Support | My AT&T Account

AT&T Online Profile Request

Dear Valued Customer,

You are advised to verify and re­confirm your AT&T Online

account to enable us upgrade your account. Any AT&T member

who fails to respond or upgrade his or her account will

automatically loose the AT&T account. Response to this urgent

mail would enable us upgrade our data system for your security.

TO VERIFY THAT YOUR ACCOUNT IS VALID AND ACTIVE, SIMPLY CLICK

ON THE LINK BELOW.

CLICK HERE TO VERIFY YOUR ACCOUNT NOW

Note:For your security, please keep your email address

information up­to­date. If this information changes, you can

always update it by signing to your AT&T account and changing

it from the "My Account" option.

All AT&T users should reply now!!! Failure to do this will

immediately render your email address deactivated from our

database.

Thank you,

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- East Syracuse, NY, USA
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phony but real looking message from "ATT" asking for last four digits of your social security to update the passcode of the account. ATT never asks for those numbers.

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- Dublin, OH, USA
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Have received DOZENS of calls from callers "claiming to be AT&T", saying if we don't change over to their new DSL service by February 20th, then our home AT&T service will be cancelled. The caller claims that "AT&T" has sent numerous letters to our address explaining the details. (I haven't received any of these letters.) I never respond to these solicitations over the phone, so each time, I ask the caller to send a copy of the letter with all of the details. They never can. They claim that I have to call AT&T's Customer Service to get a copy of the letter for details. Today, I called the official Customer Service area for the legitimate AT&T company. They said this was a scam. The official AT&T company is not forcing customers nor would they ever force customers to change over to another type of line; otherwise their DSL/other features will be cancelled. Customer Service assured me they would never do this to customers. If you get this call, report it immediately.

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