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AT&T Reports & Reviews (92)

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I received a call this morning from a lady (Melissa), who said that she was with AT&T and wanted to notify us that our internet had increased and they were lowering our bill. I told her that I didn’t want her to make any changes to our account that she seemed to be a 3rd party company trying to get me to switch my services to their company for billing purposes. They resale AT&T services. I get so many calls like this and I would like to find a way to have them stop calling us.

This is FRAUD – saying that they work for AT&T. She gave me a phone number and an agent ID number, because I wanted to call the number back to confirm her identity. The number she gave is 888-986-8174 ext 1280 (Melissa – MA3727). I called my real AT&T Customer Service number and they confirmed with me that it was not AT&T rep. I googled the number and I found references that lots of other folks have commented about this fraud activity.

Can someone do something about this?

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- Fayetteville, NC, USA
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Employment opportunity with the company as executive assistant of the CEO of a third party vendor for AT&T and DirecTV. They had multiple people involved in this scam i spoke to 6 different people multiple conference calls for 3weeks claiming to be members of their board of directors. Once they said that I had position had to pay processing and documentation fees for security clearance id's passports that would be refunded back with in 72 hrs . They went as far as to have apostle contact me about position say it was legitimate and they donates to their church and community. When funds were not returned they went as far as to say financial advisor had death of his grandfather had to fly to Chicago for funeral . Than said the ceo was in the hospital bleeding out after than reason i couldn't get my funds back right now. Than they stop responding to my calls and texts 9108380826 9102344352 9108529533.

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Called to collect debts from friend- asked if I could get a hold of my friend regarding debts. My friend had not used AT&T in years

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- Bullhead City, AZ, USA
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ScamPulse.com received an email from a consumer reporting they received a robocall from their cell number to their cell number. The message claimed his AT&T account had been flagged for security reasons and he needed to enter the last four of his SSN. Needless to say that I didn't and I hung up, but I'm sure other people have fallen for it. Unfortunately there's no way to track down the originating number since mine was spoofed.

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- Macomb, MI, USA
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Kimberly from AT&T calls everyday to tell me that my internet service has been breached and to call the above # for tech support. I did call the number provided and they asked why I was calling. When I told them that they had called and told me my internet had been breached they said that they had received messages from my computer telling them that there was a problem. I called my AT&T service and was told that everything is fine. I also reported this to them so they were aware that someone was using their company name to commit a fraud.

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- Shepherdsville, KY, USA
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Calls and says he's from AT&T and tells you that your account has been compromised and that he will send you a text. Once text is sent he asks you to tell him the code. It is NOT AT&T

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- College Station, TX, USA
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I called AT&T and they couldn’t help me identify this as a payment. Have you heard of any scams of this nature.

My account number does not end in number 4626 and the amount is about double what I normally pay. I pay on line by credit card and this shows a payment by bank draft.

Also, the web address that is shown, [email protected] evidently doesn’t exist (or at least is out of service) and is not the one I get my billing from. The AT&T site is www.att.com

I suspect this is some sort of phishing scam. What should I do?

Thanks for your support.

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some att agent claims they were going to take long distance charges of my father's phone.

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- Spring, TX, USA
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Received a call from a fake att checking their customer service, would you refer business and the asked for passcode and would send a credit to your att account for 20 for taking this survey. Upon getting your passcode, they lock up your telephone number several hours later and you have no service.

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I received an email from someone saying they were with AT&T. They wanted me to update my account information.

 

 



*** *** ***

Fwd: ACCOUNT UPDATE 1 message

*** *** Wed, Jul 27, 2016 at 10:44 AM To: ***

Sent from my iPad

Begin forwarded message:

From: AT&T <[email protected]> Date: July 27, 2016 at 8:29:19 AM EDT Subject: ACCOUNT UPDATE

att.com | Support | My AT&T Account

AT&T Online Profile Request

Dear Valued Customer,

You are advised to verify and re­confirm your AT&T Online

account to enable us upgrade your account. Any AT&T member

who fails to respond or upgrade his or her account will

automatically loose the AT&T account. Response to this urgent

mail would enable us upgrade our data system for your security.

TO VERIFY THAT YOUR ACCOUNT IS VALID AND ACTIVE, SIMPLY CLICK

ON THE LINK BELOW.

CLICK HERE TO VERIFY YOUR ACCOUNT NOW

Note:For your security, please keep your email address

information up­to­date. If this information changes, you can

always update it by signing to your AT&T account and changing

it from the "My Account" option.

All AT&T users should reply now!!! Failure to do this will

immediately render your email address deactivated from our

database.

Thank you,

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clutter with online billing.

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monthly bill automatically!

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- East Syracuse, NY, USA
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phony but real looking message from "ATT" asking for last four digits of your social security to update the passcode of the account. ATT never asks for those numbers.

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- Dublin, OH, USA
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Have received DOZENS of calls from callers "claiming to be AT&T", saying if we don't change over to their new DSL service by February 20th, then our home AT&T service will be cancelled. The caller claims that "AT&T" has sent numerous letters to our address explaining the details. (I haven't received any of these letters.) I never respond to these solicitations over the phone, so each time, I ask the caller to send a copy of the letter with all of the details. They never can. They claim that I have to call AT&T's Customer Service to get a copy of the letter for details. Today, I called the official Customer Service area for the legitimate AT&T company. They said this was a scam. The official AT&T company is not forcing customers nor would they ever force customers to change over to another type of line; otherwise their DSL/other features will be cancelled. Customer Service assured me they would never do this to customers. If you get this call, report it immediately.

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