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americanluck.com Reports & Reviews (1)

- Rural Retreat, VA, USA • Jul 05, 2026
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I have a $100 redemption pending on my account that I have been unable to receive due to a phone number verification issue. I no longer have access to the phone number on file. I submitted a formal number change request including a photo ID, selfie, old phone number, new phone number, and reason for change as required. I was told to wait 24-48 hours for a popup to complete the change. The popup appeared but the site had loading issues and would not process. Support later told me my new number was successfully linked, however verification codes are still being sent to my old number which I cannot access. I have been attempting to resolve this for over a week through multiple support contacts. The company has acknowledged my redemption is processing but has failed to resolve the verification issue preventing me from receiving it. Their last response was a generic holding reply with no resolution or timeline.

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