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Airfare Scam

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Airfare Scam Reports & Reviews (30)

- Willingboro, NJ, USA • Dec 03, 2024
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BOOKED ONLINE, THEN RECEIVED PHONE ADVISING OF RESTRICTIONS. HOUR LATER RECEIVED ANOTHER PHONE ADVISING TICKETS WERE NOT AVAILABLE FOR DATE/TIME WE SELECTED AND WOULD BE ON STANDBY. OUR OPTIONS WERE TO FLY FROM A DIFFERENT STATE, OR UPGRADE TICKETS. TOTALLY SCAM. I ADVISED TO SEND ME CONFIRMATION OF MY TICKET AT THE COST PROVIDED, OR I WOULD REPORT THEM. AND DECLINE ANY CHARGES ON MY CARD.

ADDRESS ON WEBSITE IS FLORIDA WITH 855 PHONE NUMBER. HOWEVER, THE CALLS WE RECEIVED ARE FROM CALIFORNIA.

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- Portland, OR, USA • Dec 02, 2024
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When trying to book flights I was offered this website BestFareTickets.com and a comparison option along with Expedia and others. When I clicked on it I was given what looked like a legitimate booking with Southwest Airlines. Once I made the booking I immedialty received a phone call from them stating there were additional stipulations on the booking, such as extra money needed to take any luggage. When I questioned the $300 higher fee, and stated I was looking at the actual airline's website that stated no extra baggage fee, they said it was a special stipulation for the lower airfare price. When I said I didn't agree and wanted to speak to someone further up in the chain I got transferred to another agent who now stated that one of my flights needed to be changed to a different carrier and now the price was even higher. When they sent me a confirmation it wasn't even mine.

Once I got off the phone, I had that sinking feeling. We waited and when our credit card company sent us a fraud alert, that's when we knew. All but one of the charges were declined by our credit card. That's when the harassing phone calls began. They came from Tampa, Pensacols, Miami and Boston. We contacted our credit card company and sent the charges to disputes. Then I contacted both airlines, got a full refund from the one and was able to cancel both flights and rebook directly through the actual airline. Lesson Learned. When I went online to see if Best Fare Tickets had any scam alerts there were many accounts just like mine. I hope something can be done about this fraudulent company. The cherry on top was when they sent a message stating if I left a 4 or 5 star review on the link provided, they would send my boarding pass. This was the link they gave me:

https://www.trustpilot.com/evaluate/bestticketfare.com Also here is the customer service number Thanks & Regards

Rhett Buttler

Customer Support

Contact : +1-888-405-4451

I hope this helps

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- Hayden, ID, USA • Nov 14, 2024
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Went online for airline tickets. Found what I wanted. Filled out the forms and sent off. Waiting for airline confirmations which normally comes minutes after booking a flight. Did not come. Called the number on the process payment I printed out. I was told the ticket you bought was a restricted fare. He said I could not take a baggage and had to seat in the back of the plane. Now I knew I was scammed. He connected me to his "supervisor" I was told I could upgrade to a baggage ticket for another $400. I hung up and called my bank shut down my card I put the flight payment on before he had time to process it. I got an email this morning outlining the flight information that is not even close. The whole email ticket confirmation was poorly done. I want to report them and hopefully shut them down.

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- Philadelphia, PA, USA
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This company advertised on Google's Cheapflights as "BESTTICKETFARE". I bought tickets for my round-trip flight for $974.78 then they called me to say that the seats I'd purchased were for no luggage or carry-ons, just the seat. They insisted that I could not cancel my reservation, that if I wanted to bring luggage on my 14 day vacation, I would have to go with a different group of flights that would cost me almost twice as much and at different times. They kept me on the phone insisting that I could not cancel until I just hung up. However, a few days later I received an email from BESTTICKETFARE that allowed me to cancel at the end of the page. A few days after I received a poorly arranged email stating that my reservation had been cancelled. Then, for about two weeks after, I received phone calls from BESTTICKETFARE, I hung up every time and haven't heard from them since.

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- New Philadelphia, OH, USA
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I made an airline reservation. I did not get an email confirmation, so I called the booking agent the next day. He told me the restrictions on my ticket. I still didn't get an email confirmation. I called the next day. I was told my ticket was cancelled by American Airlines. Cheapvuelos tried to sell me another seat that was $300-$400 more expensive than my original ticket. I believe both the booking agent and the airlines do this to sell higher priced seats. My money was refunded even though it was nonrefundable. It obviously left me with no ticket and I had to change my vacation dates.

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- Placida, FL, USA
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Best Ticket Fare .com is a total scam. They offer a cheap airline fare, then they do not book it with an airline. They call you and try and add fee's, charges, change airports, not honoring what was the ticket price. Threaten to charge you with non cancelable fees.

This is happening a lot right now, many people of social media reporting the scam. Please shut them down

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- Billings, MT, USA
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Was using google flights to track. this website popped up with kyak and other cheapfair o websites. i received an email and they even charged my credit card using united, their logo, website. the phone was different. my credit card company had a hard time disputing.

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- Middleville, MI, USA
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Purchased airline tickets for $702.00 and they charged my card $789.00. I called their 888 number and was told the 702.00 charge was a restricted purchase. No carry on, no luggage. In order to have luggage we had to pay an additional 195.00 each. They continually avoided my question as to why I was charged 789.00 when the agreement was for 702.00. Nothing was stated on the site that we would not be able to have a carry on or luggage. In order to get that we had to pay more money. I asked to speak to a manager and he was not helpful by any means. He claimed no refunds because the American Airlines would not reimburse them. After getting no where, except trying to get me to pay more money, I threatened a lawyer and then I hung up on him.

I called American Airlines to ask them questions about their policy about luggage and being charged all the extra fees. They asked what company I used to purchase tickets and I told them. They said they never heard of that company and it's not one they do business with. She told me to contact my Credit Card company. I have yet to see any tickets or itinerary sent to me or any confirmation email but yet they charged my card. Everyone I spoke to sounded like they were from India. I work for a financial institution and can't believe I fell for this. There are complaints about this company on Yelp with my same story.

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- Fishers, IN, USA
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I purchased 2 airline tickets to Jackson Hole, WY from Indianapolis, IN for United Airlines. The website said that someone would call or email in the next day or two with additional information. I figured that would be when I could pay for my luggage or choose my seats. When I spoke to the representative, she said that I could not add luggage or choose my seat. I wasn't surprised about the seat, but no luggage??? She said since the ticket prices were low, United would not allow me to pay for my luggage at the airport. So......unless I wanted to travel to Yellowstone National Park without anything, even a carry-on, I would need to upgrade my tickets, which were more than double the price. I could not get a refund. Definitely a "Bait and Switch". I canceled my credit card and so far I have not been charged. I just don't want to be sent to collections/

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- Allen, TX, USA
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I was forced to download an app called jetcost from skyscanner.com. After downloading the app I found a cheaper airline ticket to Europe from addontrip.com.

Something didn’t feel right because addontrip took the money from their website without transferring to Delta. Also I never received delta confirmation number or anything. I checked the reviews and saw the scamming tactics & block my card before they can charge it.

I am still surprised that even after so many complaints why are we not taking any actions?

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