1(800) 869-3557 Reports & Reviews

1(800) 869-3557 Reports & Reviews (3)

- Pittsburgh, PA, USA • Aug 17, 2025

Phone: 1(800) 869-3557
Address: CA, USA
Country: United States
Type of a scam: Phishing

Call said in robotic feminine voixe. "This is Wells Fargo fraud prvention. We recently stopped a $268 perchase at best buy...." i hung up because i don't do any business at all with Wells Fargo, so i knew it was a scam call to get my personal information

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Phone: 1(800) 869-3557
Address: Amarillo, TX, USA
Total money lost: $1,000
Type of a scam: Credit Cards

I received a text message from what I thought was my Wells Fargo account saying that there was a login attempt to my bank account in Glendale, Arizona. Then, another text from the same number (listed above) that a Wells Fargo transaction for $100.77 was now processing on my debit card from Amazon. I shop at Amazon regularly so I panicked. Then, I received a phone call from the SAME Wells Fargo number on the back of my debit card (1-800-869-3557). This is a legit Wells Fargo number for customer service, so I answered and believed I was speaking with a Wells Fargo representative. ??The man said his name was Mackenzie and that he was calling about suspicious activity with my Wells Fargo bank account. He knew my full name, somehow. He had the hold music and everything. Then, as we were “securing” my bank account, I received another text message from the same number that I received the previous text message saying that a Wells Fargo transaction for $1000 was now processing from my Savings account from in a Zelle wire transaction. I panicked even more and the man was so calm and polite saying that we now have to dispute this Zelle transfer. Then he walked me through “filing and opening” a dispute for the Zelle transfer. Somehow, he manipulated me into adding a recipient onto my account (Zelle) named Andrea Thurston. He claimed that this was the Zelle fraud manager and that in order to file a dispute and have my money reimbursed to me by Wells Fargo, I had to follow his instructions carefully.??Panicking to the point of an anxiety attack, I ended up sending “Andrea Thurston” $1000.00 from my Savings account by Zelle. He assured me that I was not “sending” anything, just opening a dispute and this is how to open Zelle disputes with Wells Fargo. He also kept assuring me that the number he was calling me from was a verified Wells Fargo number and I could see it on the back of my debit card. He told me that tomorrow, I would be reimbursed for the $1000.00 taken (from the previous fake text message Zelle came). He tried to get me to send more money, but that is when realization set in and I realized this was a scam. I asked him for his full name and he would not give it to me. I hung up the phone and immediately called the actual Wells Fargo and filed a complaint with them.??The Zelle account that scammed me info:

Andrea Thurston

Phone: 786-667-9246?Confirmation: RP0RHQ3CL8

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- Valley City, ND, USA

Phone: 1(800) 869-3557
Country: United States
Total money lost: $5,100
Type of a scam: Credit Cards

I received a call that came up on my caller id as Wells Fargo Bank. Before I shared any information, Tyler looked at the back of our debit card and the phone number matched. The man told me they were monitoring my account for a fraudulent charge for $234.00 at an Apple Store in Brooklyn. He had my address to verify my account. He told me he was canceling my debit card and in order to change my pin, he needed my current pin. He then “gave” me a new pin. He then told me the breach had come through PayPal told me to go in and remove my bank card information from my PayPal to protect myself. He walked me through how scammers do this. After I got off the phone, I logged into my account to make sure Wells Fargo had reversed the change. I found 6 transactions to a PayPal account totaling $9800.00. Something in the Wells Fargo system tripped and declined two of the $2350 transfers and they ended up with $5100.00. They had somehow accessed our bank account and transferred $5000 to checking from savings in a matter of seconds. Wiped us out. We don’t know if we will get this money back. Our whole life changed in a second. We found out later you can call that number, but Wells Fargo can’t call you from it. I found out later you can’t have two PayPal accounts associated with the same debit card so that is why he had me remove my debit card from my PayPal account. I spent hours on the phone with them closing accounts and changing log in info, and one of the representatives said he received three other calls about this today. I don’t know if Wells Fargo’s whole online banking system was hacked, but I am praying they’ll give us our money back. When I asked Wells Fargo why they didn’t contact us when that amount of money was transferred to PayPay through 6 transactions so quickly, I was told they don’t monitor for fraud.I found out his name from PayPal on Sunday because the phone number associated with his PayPal was linked to my debit card- Evrael Baptiste - number which is associated with three businesses, one in California, one in Texas, and one in Florida.

402-935-7733 and he lives in Little Haiti, Miami. I also found out he moved the money by calling in to Wells Fargo’s automated system.

I watch the news and everyday, someone is scammed with spoof callers. I always think “how sad” but that it happens to older folks that approve money transfers, and not to someone like me. I am ashamed, humiliated, and beyond devastated. I feel completely violated and feel like I put my family in a big financial mess. I don’t know how much information they have on me and I don’t think I’ll ever feel safe. I’ve cried so many tears over the past two days as I attempt to put my life back together.

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