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[email protected] Reports & Reviews (1)

- Welcome, MD, USA • Jul 01, 2023

I was selling a dining roomtable set on Facebook Marketplace for $800. I received a Facebook message request from a supposed interested buyer named Anne Grund. They asked all the typical questions with regard to making a purchase and then asked if I had zelle so they could send the money to hold the item. I responded by saying yes I did have zelle. They then requested my zelle info to which I provided my email address associated with my zelle account and my name. They then told me they would send the money. Shortly after I received an email from an email account claiming to be zelle stating that there was a limit of transfer since my zelle account was not a business account. It stated that the buyer would have to send $400 additional dollars in order to increase my limit and that they would need to be refunded. The Facebook user told me as well that they received the same email and asked if they could trust me to refund them their $400 if they send the additional. I assured them that I was honest and would not hold their money. In the email it stated that I had to send the $400 to the buyer for their refund of the money they sent and that I would receive a credit of $1200 (my $400 and the $800 from the buyer). The Facebook user/suspected buyer provided me with their zelle information with the name on their zelle account as Joshua Davis and using the email address [email protected]. It did not match their name on their Facebook page so when I questioned who I was sending it to, they said this was a joint Zelle account. Not being a frequent user of zelle, I fell for the trick. I sent the $400 using my zelle account connected to my bank account. I then received another email from the address claiming to be zelle stating that I had to send $500 for a Government Approval fee as my zelle account was being switched to a business account. They stated in the email that once the money was verified that I would receive a credit to my account of $1700. They provided me with the name of their supposed agent, Doral White with the email address of [email protected]. the Facebook user assured me that this was normal and happens all the time but that the money was secure through zelle. The Facebook user became pretty pushy as if they were frustrated about not getting their money either. Each time money was sent, they required that I send a screenshot of confirmation showing that the money had been sent. I then received another email stating that I had to send $400 for a certificate fee and that I would be then credited $2100 to my account after it had been processed. They provided me with the agent bame of Tammi Gregory with the email address of [email protected]. At this point I became very frustrated but felt as though the only way for both myself and the suspected buyer to get our money back was to send this final payment. The facebook user assured me this was the last step. So I attempted to send it through zelle but zelle would not let me as it had a daily limit. At this point they had acquired $900 from me directly from my bank account through zelle. I was becoming more and more suspicious but was busy multi-tasking so I was not thinking straight and focusing on the real issue at hand that I was sending money to a scammer. I was then told by the Facebook user to let the zelle team know and I could send the money through other means such as venmo and PayPal. They provided me with a venmo name @ricardo44q0q. I sent the $400 to the venmo account provided and provided them with proof of it being sent as requested. This money was on my credit card and not my direct bank account as my venmo was linked to my credit card. I then received another email stating there was a Government tax and vat fee of $500 that had to be sent. At this point the Facebook user told me that they just had $500 taken from their account as well for the government fee. I was very frustrated and asked via email for them to confirm that I would have $2600 credited to my account ($800 from the buyer and $1800 of my own money). I was guaranteed that the money would be returned to me. I was unable to send the money through venmo as venmo froze my account due to suspicious activity. Again, I was busy trying to multi-task so this just added frustration and I became even more skepticle but felt as though since this was the last that it would all be over after this and I would have my money back....They then provided me with the PayPal information of the agent named Regina Rope with the email address of [email protected]. I sent the $500 through my paypal which charged my credit card again as a business transaction as that is what this was even though I did not see in their email that they requested me to send it as if for friends and family. I emailed the proof of the transaction again as requested. They then responded wanting to confirm that I sent it as if sending for friends and family, when I stated that I did not they told me that due to my mistake and their protocol that I had to wait until Tuesday to get my money refunded as the last $500 would not post to their account until Tuesday morning. At this point I became overly outraged and began looking online as I then feared I had been scammed. I found the exact same email online that I had received stating that this was a scam. I immediately told the Facebook user who had been walking me through this process that this was a scam and that I was reporting them and calling my bank. I blocked the Facebook user and did not respond to the email. I immediately called my bank and my credit card company reporting the scam. I was told they would investigate but could not guarantee that I would be given my money back since I authorized the transactions. However, I only authorized the transactions under the false pretenses that I would be refunded the money, which is the same thing as purchasing an item that was not received. I will be calling PayPal as I have 24 hours to get my money back from them since I sent it as a business transaction. I will also call venmo to report the scam. (I was unable to call both of these companies immediately as it was after business hours).

I have all emails as proof and facebook message exchanges.

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