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Zekear.com Reports & Reviews (2)

- Sun City West, AZ, USA • Jun 16, 2023
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I thought I was on amazon but apparently not. Ordered two pairs of shoes because of the wonderful reviews as to how comfortable they were for plantar facitius. Well, NOT SO. Wanted to return and was told it would cost over $50 bc had to ship to China. Offered me $15, then $25. I could not find anywhere that stated returns had to go to China or I would not have ordered them. I think this is a scam for them not make it obvious that it would be so exxpensive to return. I don't think the internet should allow companies to falsely advertise and them make it impossible to return --- to a place like china, These were shipped from Vernon, California so we should be able to return to the place they were shipped from. BEWARE, BEWARE and do NOT order from this company.

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- Sunnyvale, CA, USA • May 29, 2023
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I purchased a pair of sandals through this website - https://zekear.com-, after seeing it on an ad on social media. The pair cost $39.99. I checked that they offered a return policy before purchasing the item, which they did.

I have received the item which looks a lot cheaper than it does in the picture in the ad. It is also poorly made and doesn't fit my feet.

Upon attempting to get a full refund within the timeframe mentioned on the return policy -https://zekear.com/pages/refund-policy-, I was informed that:

"Dear customer,

We are glad you got the item but sincerely sorry for the problem.

According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging.

If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself.

Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $8.00 refund to you as a way to make up for this? It is more convenient for you.

Just a suggestion, if you insist on returning back, please send it to the following address:

Address: Room 906, R&D Complex Building, Baoyunda Logistics Center, Baoan District, Shenzhen, Guangdong Province, China

Zip code: 518102

Contact: SIbei Xiao

Phone No.:13692256065

Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible.

Have a nice day!"

--

The location of the warehouse and astronomical cost of the return fee at the customer's expanse was not mentioned anywhere in the return policy. This is flagrant manipulative, false advertising with a "return policy" that not only leaves one without the item purchased but with an additional cost worth abut the price of the item purchased.

This is a rip off and needs to be stopped.

Thank you for your help on this matter,

****** ******

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