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Whalegrass.com

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Whalegrass.com Reports & Reviews (5)

- Bellevue, NE, USA • May 07, 2025

I ordered two pairs of pants on 04/15/25 and received them on 05/02/25. I emailed them the same day received asking for a return/refund. The pants ordered were the same style just a different color; however, both pants were made of different material and one pair was shorter than thew other. Their website states their customer service will email back within 24 hours and I have yet to receive a reply with return/refund instructions. I sent a second email 05/06/25. Their website indicates the request for return must be made withing 7 days of delivery. This is upsetting to lose money.

- Lincolnton, NC, USA

I received the order I placed. The items were too small. I reached out to receive a refund via email and Whalegrass will not respond.

- Becker, MN, USA

This so called company sent me something other than what I had ordered and refused to make it right. They work only on the Internet and the email response addresses have been changing. This product of leggings are splashed all over Pinterest and social media right now. All are Chinese companies.

- Pensacola, FL, USA

I ordered an item that has been advertised all over the "Whole Body Massager Muscle Pain Relief Device" from Whalegrass, the item is junk, it charge only last max 12 minutes, and suppose to be for pain relief. I believe it's a knock off form a product made in USA. I contacted : [email protected] only to be given the run around. This product is selling for $28.99 each and it's not worth a dime. My order number was 00046728,

- Brighton, CO, USA

The advertisement was advertised on Snapchat for sunglasses. Still, they arrive damaged beyond repair and the company attempts to bargain with you to keep the glasses and offer very little money back in return for not having to ship a replacement pair ($7). I have a dispute with Paypal raised now to get a full refund.

The company wants the product sent back at my expense to:

Room B10, 2nd Floor, Building 4,

People's New Valley Live E-commerce New Town, Qishan Street,

Caidian District, Wuhan

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