Vangogifts.com Reports & Reviews

Vangogifts.com Reports & Reviews (3)

- Washington, DC, USA

Scammer's website www.vangogifts.com
Scammer's email [email protected]
Country United States
Total money lost $56
Type of a scam Online Purchase
Initial means of contact Not applicable

Online Retailer Scam

I ordered a custom, hand painted whiskey bottle for a Christmas gift. The images, and promotion was that it was hand drawn from a photo of our dog and custom made. When it was received the quality was so poor, it was only a sticker of the photo. Clearly unlike anything that they are advertising. It looks like they're also burying reviews because after more digging after receiving the product I can see that tons of other people have also been scammed into paying for a product that isn't legit.

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- Hollister, CA, USA

Scammer's website vangogifts.com
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase

The company markets hand-painted bottles of pets on their website, you send in pictures of your animals and they send back empty alcohol bottles with these beautiful portraits of your pets for you to fill yourself and give as gifts. In the description on the website it specifically states "The artist will recreate your pet's likeness in vibrant colors and intricate detail" it also states "if you don't have a positive experience for any reason contact us and we will make sure that all your concerns are addressed and you leave 100% satisfied." I purchased 2 bottles, paid extra for 2 pets on each bottle, had to pay extra for a custom fee, each bottle costing me about 40$. When they arrived I was appalled by what I saw. They look NOTHING like what was advertised on the website. They essentially printed out a tiny sticker of the exact picture I sent and slapped it on the bottle, and it's a grainy picture with a white outline. I could have printed a better sticker myself. It's so bad I am embarrassed to gift it and won't be doing so, so I'm out the 80+$ I spent. I immediately took pictures of what the website advertised and what I received and wrote in to customer service per their policy, they offered me a 10% refund, I simply asked them to either send me what was advertised or for a full refund and I would return the bottles. They countered with a 20% refund. I am not satisfied with either option as that leaves me with a total loss of funds. I quickly found some reviews on social media from other customers with the exact same experience as me. It sounds like this company is actively scamming customers out of what they think they are purchasing and then keeping all of their money.

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- Demotte, IN, USA

Scammer's website vangogifts.com
Scammer's email [email protected]
Country United States
Total money lost $48.35
Type of a scam Other

I had seen ads on Instagram for these custom whiskey bottles with pet portraits. I went on their website and noticed how beautiful the artwork was as it was hand painted on to whiskey bottles using pictures of pets that customers sent in. The images of the animals were detailed and took up the whole surface area of the bottle. I also saw all the positive reviews with other customers sharing images of the bottles they received that matched what the company was advertising. Unfortunately, when I received my package, it was far from comparable to the product they advertised. Instead, they used the two pictures of the dogs I uploaded, made them into small stickers, and glued them on to the bottle. The images of the two dogs weren't painted, they didn't take up the whole surface of the bottle, and they certainly weren't what was advertised or shown in the reviews from other customers. There was no fine print stating that the images of the animals wouldn't be painted. It was safe to assume that what I would receive would look like what the customers had received and what they had advertised. After looking closer at the website, it is clear that it may be a foreign based company. There are numerous misspellings and phrases that aren't American. They emphasize their high level of customer service and willingness to give refunds, but I still haven't received a reply to my email sent to their customer service complaining about my experience.

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