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Turquoise Reef Group

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Turquoise Reef Group Reports & Reviews (1)

- New Orleans, LA, USA • Jan 06, 2024

I am a travel advisor and I emailed Jason the first week of November, 2023 to get a quote for a hotel in Mexico for my clients. He was super responsive, and sent the quote right away. My clients were happy with the quote and on November 8th, Jason charged a 50% deposit totalling $2898 to my clients' Amex card. For close to a month after that, I kept emailing Jason asking for the process to get paid my commission, as well as the confirmation numbers for my clients' hotel. He never responded to multiple emails. Finally, on December 14th, I emailed the hotel directly and found out that Jason never made the reservation. I contacted Jason immediately and he gave me a bunch of excuses but assured me that they had a reservation and he would fix it. I gave him five days, with some communication from him within those five days, but he never could produce the reservation. On the fifth day I told him his time was up and my clients wanted a refund. I never heard back from him, and all of my subsequent emails and phone calls have gone unanswered.

In the meantime, I posted in a travel agent facebook group asking if anyone else was having issues with Turquoise Reef Group. Over the course of a few days, many agents responded, some saying that he never paid them their commissions, and more alarmingly, agents responded that they too had given him their clients money and he never made the reservations, OR he made the reservations and never paid the resort. Since then, I have been in contact with at least ten people, mostly travel agents, but a few regular consumers, who JB has stolen from in the last few months, which totals over $30K to date. J has responded to a few travel agents in the last few weeks, and he has told them all to have their clients dispute the credit card charges because he is now out of business.

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