SCAMTravodealz Reports & Reviews (5)
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Company is running a scam
They told me on the call rudely and said they cannot do anything. At one point in time one of their supervisor agent mentioned that there was a booking of 25 people and looks like that TravoDealz took that booking and offloaded me.
Ultimately, I had to book tickets with some other travel agent and ended up paying more. Do not trust these guys.
Bait and Switch
Absolutely a scam! Don't book with them, and if you do, don't agree to anything they say!
In my case I only lost $140, but I can imagine this scam stealing thousands of dollars in cases such as a family or large group booking long distance flights together.
I was looking on Google Flights for a ticket, and the cheapest option was to book with a website called "TravoDealz". Naively, I trusted that Google was serving me legitimate sites, and I booked a ticket for $321 through them. The next day I got several calls in a row from their representative "Richard" (this was very clearly an Indian call center and so this was unlikely to be a real name) to inform me that the basic economy class on the flight had filled up before they had a chance to book the ticket, and I would need to either 1) upgrade to the next tier for an extra $70 if I really wanted to stay on the same flight or 2) switch to a different flight around the same time at the same price. Red flags were going up for me: I thought I had already booked the ticket, they called me a ridiculous number of times, the mannerisms and style of the caller was super similar to scam videos I had seen, and a page on Trip Advisor stated that TravoDealz is based in Bangalore, which I know has a high concentration of scam call centers.
However, Richard didn't ask for any bank information or have me install software such as Teamviewer, and he already had my information from my booking, so I thought there wasn't much damage that could be done, and that it was just a typical outsourced call center. I agreed to switch to another flight at the same price, and Richard had me email a written confirmation in reply to an email he sent me listing the charges. The charge was split into two parts for around $180 to the new airline and $140 to "Holiday Breakz", which I thought was odd, but I was distracted by other things that day and not thinking too hard about it.
I asked him if he could make sure that my partner and I were reseated together since we had both booked the same flight, and somehow he knew her name immediately even though we had booked independently of each other with different credit cards, and this part is still a mystery to me. This led to multiple more phone calls after this one urging me to get my partner to agree to the charges as soon as possible; someone was putting a lot of pressure on Richard to meet a quota. I checked with the original airline to confirm whether the original ticket was still booked with them; they said it had been submitted but not confirmed, so that lined up with TravoDealz's story. However, the airline didn't seem to have any idea whether the economy class was full or not, but they seemed doubtful that it would be.
After receiving a new confirmation code from TravoDealz (followed by 5 more missed calls from Richard to get me to convince my partner to pay them, which she wisely refused to do), I looked it up on the website for the new airline, and found that the new flight had cost only $180, explaining why the charge had been split into two chunks. I've already frozen my credit card, and I'll be filing a dispute on the charge and changing my credit card number.
So many ways Travodealz scams you
First, a bait-and-switch. I reserved a flight for $422, got a call that it was full and that I had to change it and couldn't cancel, with of course, a hefty fee. So, like an [censored], I said the higher price. ($560)
THEN, when I didn't get an email with the confirmation codes, I called and asked them to do nothing more than reassure me that I did in fact HAVE flights paid for. (The monies had already been taken from my debit card.) They offered to send me emails with the confirmation codes, as long as I paid them $125. Not a joke.
So, I finally called the airlines directly. Here is where it gets incomprehensibly sleazy. The airlines asks me to confirm my email and the one they had been sent by Travodealz was not in any way like mine. In other words, travodealz used a fake email to send in the reservation to the airlines so that when the airlines sent me my confirmations, they would go to the fake email and I would not receive them and would have to contact travoldealz and PAY for the confirmations! It wasn't a typo, as the email was literally nothing like mine. This was intentional dishonesty.