Travel Smart VIP Vacation Reports & Reviews (4)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Travel Smart VIP Vacation, help other victims by adding it!
From TS customer of 5 years: Travel Smart is absolute 100% scam, do not get caught!
Travel Smart unilaterally changed the old benefit system with points and special/bonus weeks to some discounted rate with eliminating agreed upon terms and conditions and, hence, breaching the contracts signed before 2021.
Travel Smart has used pushy deceitful and inappropriate practices for selling their membership which, as I understood later, eventually brings zero value to their customers. Their straightforward lies on the “would be” benefits that I was promised such as RCI or Owners link only add up to the frustration. They would not initially tell you that some resorts do not have Diamond Club or use TS point system, such as in Cuba and Planet Hollywood. They would never disclose that no one will meet you for personalized check-in if you arrive after 8pm to their resorts because they have already left. They would never have any room upgrades for you despite of this being promised in the contract and will always say – it’s subject to availability, and there will be NO availability for you ever unless you pay them extra with cash. And they love cash! Everything they offer as their “Member services” is easily available to all other customers without paying thousands for this “VIP vacation treatment”.
There are better and cheaper opportunities of other travel companies offering vacations which do provide much more positive experience without lies and aggressive practices that Travel Smart uses with its customers. I deeply regret making a decision to become a member of the TS in March 2017 as I feel like being a victim of TravelSmart pushy selling practices and promises that never came true.
I had horrific experience with Travel Smart affiliated resorts few last times that I visited them specifically the last one in Planet Hollywood in Cancun which I will always remember as a worst nightmare for my entire family.
There are no reasonable cancellation options of the membership besides the first few days after the purchase. The situation of the customer can change. Someone might not like to travel at all anymore or feel like it for personal reasons. There are members of TS that I know which have their spouse deceased and unwilling/unable to travel due to financial and/or psychological reasons. Travel Smart offers no consideration of these matters and just continues to push for money payments without any value offered.
They also have been sharing their clients information including email/phone and address with third party fraudsters who up to this day contact me to offer selling my membership to them which is another scam on top of what Travel Smart already is.
If you stop annual membership payments which increase substantially every single year, Travel Smart will be spamming you on a weekly bases or even few times a week with both voice messages and threatening emails about late fees and reporting your “account credit” (which it is not because membership fees is not considered a credit). Meanwhile they will be procuring your credit card information from Visa or Mastercard even when you withdraw your authorization for it in writing. Eventually they might offer you to “transfer your membership” for $300 and paying all late fees without disclosing to whom this transfer will be happening and on which terms so that they can get some more money from you in the end.
I am also aware of the fulfilled re-imbursement request in 2018 from Travel Smart to my friend who was a TS member and found herself in a similar situation such as myself. She regretted a decision to purchase a TS club membershipand requested a re-imbursement which was fulfilled by TS despite no such conditions in her initial contract. So TS had acted against the conditions initially signed in a TS contract.Why similar approach can't be used for others?
Travelsmart is a Scam!!!
This company is a huge scam. They manipulate you into signing a contract that is way too expensive and that you can not get out of. I have never used the service’s benefits but yet they claim they have a right to my money as “I’ve had the opportunity to use them”. Since the beginning of this year I’ve stopped paying them and since then they have tried to contact me every single day… literally! They use different phone numbers and different email addresses to try and get you to answer them and they will stop at nothing trying to get me to pay for a service I didn’t want in the first place.
I’ve had a call with my creditcard company that stated that they know this company is fraudulent and that they are taking steps in order to take legal action against them. I’ve since then requested a new creditcard and stopped paying. They keep sending emails threatening with collection agencies which they have no right using, just to make people scared into paying them money that you DO NOT owe them.
Please be aware of these criminals. They lure you into signing a contract promising benefits but once you sign the contract you won’t ever get rid of them. Do not be afraid of them, do not pay them your hard earned money. If you’ve signed a contract with them contact your creditcard company ASAP and they will tell you they’re a scam and they will pay you back every dollar you’ve payed them.
Stop paying them.
Contract is no good anyways. We signed one in 2014 and we paid full amount and decided not to pay membership fees any longer. We accepted that we lost money but they still try to force you to be a member.
Not a single dollar from us. What can they do? They don't have our address, social insurance number etc. How can they start any legal action. What would they state? These guys don't want to be our members any longer.
There is nothing that we haven't paid for. We don't own anything
We just don't want to deal with them any more because they are not honest people.
Period
We got pushed into listening to a timeshare spill that took an entire day of the trip.The English was not great, and I was very confused thru half of the presentation. I told the girl we had the presentation with how unhappy we were and disappointed with the accommodations, and she offered to take us to Royalton Bravaro, and get us better accommodations. So we went. Next thing I know we being told they can change us to ROYALTON Bravaro, no charge. The catch was to purchase the time share. We were promised the time share would be a great investment for our future. With hesitation, Ms. Cruz & I not really fully knowing what the terms were, in order to get moved and actually enjoy the trip we agreed. We didn't get an explanation of how the timeshare could be used fully, or any info about rolling points. This was done on 10-24-18. I was charged $7395.00 that day. Contract of $510.00 by the 1st of each month, Bit $613.10 comes from my account. I have paid a total of $22,109.40 to date. I have told them I want to cancel, I have explained to them many times we did not understand how any of it worked or what we actually signed. We HAVE NOT used the timeshare.