Travel Reservations Scam Reports & Reviews (6)
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SCAMPULSE
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On the card so that 210$ charge will not go through
1. None of the confirmation emails from Agoda provided a phone number for Agoda, only the phone number for the hotel.
2. Agoda's "self service" website was not functioning to file an issue.
3. After googling their phone number and getting someone on the line, I had to sit on hold twice while they researched. Then they said that the reason there was no reservation in my name was because the hotel was overbooked. I had been standing in the lobby for 90 minutes by this point, and I asked the desk staff if they had rooms. They said they had plenty of rooms available, and that no one had contacted them requesting a room for me in the last hour.
4. When I told Agoda that they, or their "booking partner" were lying about the hotel being overbooked, they offered me the option to take a refund, or to book a different hotel room through them. Both of those options would have costed me more money than I initially planned on spending, so I told them those were unsatisfactory solutions to a problem that I didn't create. At that point, I was told that I would get a call from their "Escalation Team" within 30 minutes to resolve the issue. Neither my wife nor I received a single phone call for the rest of the night.
5. Minutes after I hung up with the initial customer service rep, I received an email stating that Agoda had tried to contact me "multiple times", but was unable to reach me - yet another lie.
All in all, a terrible experience. They had use of my money for 6 weeks without providing a single service, and then said it would take 30 days to issue a refund. I don't believe that they ever intended to provide a service.
Super8 by Wyndham ultimately was condemned. Before I could use my stay. Agoda offered to give me a refund. Then changed and offered to reimburse me “Agoda Cash”. Then refused to do both and told me I had to wait until the condemned closed down property reached back to them. After a week of waiting because they kept telling me to wait 48 hours for super 8 response, we’re hanging up on me on the customer service phone line back to back to back for hours. They refused to compensate and said the property answers the phone and said they won’t accommodate. They asked for all the proof they could come up w. My credit card information. Fist last name. Birthdate. Asking for any information they could come up w. I was considered a platinum VIP member on their site. And they ultimately refused to compensate in any way. Now my profile and membership has an error when I try to log in. You have to book thru them over 25 times to achieve a so called platinum membership status. And they wouldn’t even give me the agreed upon agoda cash they offered in the first place. Now my membership is gone and they keep sending emails saying they hope I’m satisfied w the result of compensation. They are located in Malaysia.
When I was finally given access to the platform after a certain amount of payments, everything was much more expensive than on other websites even though their entire mission is no OTA fees. When I told the person that this is not what was advertised, he said they offer price matches but it is an entire process that does not make sense to partake in. The user interface of the website sucks and the offers that were available are not the same as on the tablet they showed me.
Raaj Travelsinc.
Tel 872-248-9224
NY 10007
Email: [email protected]
I called the tel number given and spoke with person Sunil Kumar . I requested two tickets on Emeritus airline from Dallas,Tx to Mumbai,India via Dubai. Travelling Jan 13/2023 and returning 1/23/2023.He told me "yes, he can book on Emeritus at discounted price of $3018.20." The travel agent who gave his name as Sunil Kumar, took my email and sent me a form to fill up information like names of passengers, DOB, my home address, credit card number ,expiry date and CVV so that he can charge .
He gave me a confirmation number for Emeritus airline.
Within few minites multiple text messages on my cell as he could not charge my credit card. He wanted me to send him the code received by bank so he gets ticket charges . He could charge only $ 1944.
Then again multiple calls from different telephone numbers which I could not pick up as unknown numbers .He started texting again to zelle $ 1074, Jerry Samlal tel 4105047511. I tried but my bank blocked this zelle. The agent kept texting me multiple times to send him money.
This raised a concern for me so I checked on Emeritus web site by searching for confirmation number already given by the agent and could not find any booking. I called him and said I do not see any booking on Emeritus ,he gave me few more booking confirmations but could not locate on Emeritus. So I got extremely scared and realized I have been scammed. I called bank and told them to Block my card.
10/26/2022 I spoke with fraud department and requested to dispute this charge $1944.20 from Turkish airline. I never wanted Turkish airline and did not have any itinerary or tickets emailed to me. This disputed charge was dropped during Nov bill cycle. I was given a new credit card.
12/12/2022 there was a charge again from Turkish air $ 1944.20. I called fraud department 12/15/2022 and asked how it got back again. I was told that they spoke with agent named MOHAMMED AZER AHMED ,who told them" he completed transaction ". He sent a fake record of someone checked in, boarded and flew ??? There is nowhere my name . I have not travelled yet .
I am not clear what transaction ? I have no airline Tickets from this person or agent. I never asked for Turkish airline. I called Turkish airline customer service Dallas, Tx 8008748875, they could not see my booking. They kept asking me for confirmation number or email. I have neither .
I reported Raaj travels to AG office NY .-Bureau of consumer frauds and Protection. They confirmed this fraud agency.
Fraud department of BOA has received fraud papers indicating the agent has booked my tickets and now demanding money $ 1944.20 THIS IS UTTER SCAM. Please see the scam records received by BOA fraud department. It indicates, booking,boarded, checked in etc. Turkish airline. The passenger name is ***** ******** ******* *** ***** ********************* I spoke with Fraud department-existing dispute merchant response team --Mr. Steve and then with his manager Ms Hannah . I narrated my story and told them not to have my credit card charged as I do not have any booking from this agent. The papers received by fraud department and sent copy to me -- pg3&4 and 5&6 no where have my name or my destinations. I am extremely worried about their scam of fooling not only me but BOA fraud department as well.
The charges from Turkish airline are utter fraud and I have not purchased any tickets from this fraud agent. This was a big scary scam .