Tech support / business imposter Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
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Scammer's address AL, USA
Country United States
Victim Location NY 11368, USA
Type of a scam Tech Support
I did not select or click on any links within the text, instead I visited us.norton.com, Where unfortunatley the scam is within Norton itself. An agent answered the phone and once I detailed the suspicious text, they did not even offer Support to ensure I had no account, they immediatley went to say "yes someone is using your information, So can you please tell me what computer you are using so we can run a scan to protect your information".
I had to remind the agent to please ensure my information is erased and to ask What additional information she's sees in my name, the agent stated my phone #and my name stating an attempt was made, but she did not even go into detail how, when and what additional information she see's in my name. She did not go into detail of assurance, security steps, deletion, confirmation....nothing. She didn't detail how to tell official Norton contact versus scam.
She kept repeating the same repetition statement of my permission to scan my computer, & wanting to know the brand I was using. Once I gave her my phone number and my name, she did not even want to go even into detail about the text message scam and what information she sees & and how norton will be moving forward in ensuring everything in my name is deleted.
Once I let her know that I can call the brand customer service of my computer company, I don't need her support in that, but I want her support on the scam....She refused stating "no I need to scan your computer".
I refused again and she hung up the phone. The number I called was after I Google searched norton customer service, The website itself is suspicious. The website is us.norton.com and the number is 18282705900.
Scammer's website email
Scammer's address None given, San Jose - Best I Can Tell By The Phone Number, CA, USA
Scammer's email [email protected]
Country United States
Victim Location AZ 85119, USA
Type of a scam Tech Support