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Solarflametorch.com Reports & Reviews (4)

- Williamsburg, VA, USA • Mar 17, 2026
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I ordered flameless candles from Solar Flame Torch (solarflametorch.com) on January 20, 2026, with the message from the company saying the items would be delivered within 3 weeks of my order. Since then, I have emailed several times to [email protected] for information on delivery, which still has not occurred, and each time I ask for a delivery update, I receive the same form letter response in an email about how important customer satisfaction is to them. They repeatedly avoid addressing the question of delivery, even though they received payment from my credit card bank and I paid the bank's balance due, last month. I lost $32.68 on this order.

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- Spirit Lake, IA, USA
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On December 17th I ordered 6 lights for my children as Christmas gifts. It was advertised to be in Minnesota and on their website they state a 7 day shipping. I paid for shipping with this order. I had not gotten the items when we celebrated Christmas December 27th. The tracking information provided showed it was shipping from China, and there was no other information. I reached out to the company and they told me it was a 14-21 shipping, to which ai replied that their website states 7 days. I received another email on January 5th that states the order is processed and on the way however the tracking information states these are still in China. After sending yet another email it shows me other emails from this company of things I have gotten and never received but they were under different names. This is definitely a scam and I hope no one else loses money like I have.

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- Raynham, MA, USA
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Well, I ordered a mirror on 11 2823 and I keep getting a tracking number and it keeps telling me that it’s going here and there now it’s in Illinois and I tried to call the place and can’t get ahead

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- Palatine, IL, USA
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I ordered 11 solar torch lamps and they sent 3. They replied to my first email request by asking for a copy of the label from my package, which I sent them right away. They replied saying this order was shipped, but did not acknowledge that I only got 3 lamps, not the 11 that I ordered and paid for. Subsequent emails were ignored, other than a request to say whether I was happy or not with their service. When I selected the choice that I was not happy, it said the link did not exist. When you call their phone number, it is just a busy signal 24/7.

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