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Roku- IMPOSTOR

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Roku- IMPOSTOR Reports & Reviews (7)

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Called the number on the roku website to reset up my roku tv that was not allowing me to access my streaming app. The gentleman at the 888-384-0537 told me that I would have to pay a one time set up fee of $95 in order to set up my tv to allow me to watch it again. I told him that that didn't sound write that I needed to pay $95 set up fee for a tv that has been working for the past year but just having an issue right now. The gentle man starting getting impatient with me because I was trying to wrap my head around a one time set up fee for my tv that was not even new. I was reading on the roku site that was stating that roku would never charge a fee for set. I mentioned that to the gentlemen and he became a little more testy with me and said that I could call back when I wanted to pay the fee to set up my tv. I hung up the phone and figured out how to log into my roku account and set up the tv myself.

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After trying several times with no success to install this purchase because they continually wanted my cc to charge me a one time activation fee of $79.

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Setting up roku ,went for help line # was told they have new policy and it will cost $ 69.00 to set up. Talks with Indian accent and a lot of background noise. Hard to hear. But they got us to bypass b of a warning. And we gave permission. Afterwards googled roku and they don’t charge anything to set up. It was scam. We then called bank and then changed router name and password

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After performing a reset of my Roku tv device, I was requested to enter an activation code. When I went to an auto-generated link, it was a scam. They wanted a 5 year activation fee of $80 or a lifetime fee for Roku service of $135. I told them I never received an email about the fees, and they responded I was emailed 6 months earlier. No fees are required by Roku. They did not get any money from me...it seemed suspicious.

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- Bath, ME, USA
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I was activating a Roku Ultra LT and I received an activation code and a URL to go to on my phone to activate. When I did this it sent me to a website that had an 888 number which I called. The person on the phone took me through the activation, asking for my email address, city, state and zipcode. I provided these and then the person tried to sell me a 5 year base package for $110 or a lifetime package for $160. I had been told that there was no activation fee or subscription package for Roku. I checked the web and found the following:

Activating a Roku is free, though channels may require a paid subscription. When you buy a Roku device — whether it's an inexpensive Roku stick or box, or the Roku Ultra, or a Roku TV — you'll need to activate it. ... There is no charge to activate any Roku device.Nov 29, 2019

Do You Have to Pay to Activate a Roku? | CordCutterswww.cordcutters.com ›

I went separately to my computer and was able to create a Roku account and activate my device without paying. I called back the 888-855-1629 number and asked for extension 0655 and asked for the technician Eric. The person who answered asked me what the problem was. I said I thought that this was a scam. He asked me how much I had paid. I hung up. I went into Roku and tried to log into a Roku account using the email address I had provided to the technician on the phone earlier and indicated I didn't remember my password. I reset the password, entered the account and then canceled it.

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- Hutto, TX, USA
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While attempting to activate new TV Roku account, I was unknowingly redirected to an identical website posing as Roku. While entering the code from my TV on the website I received a message that there was an error and I was required to call or message to resolve. (sorry, I didn’t take note of the phone number) I proceeded to send an instant message and was told that there is now a fee of $89.99 for 5 yrs, or $149.99 for lifetime, to set up a Roku account to be able to activate my TV.

When I questioned this, and told them I didn’t have to do this with my other Roku, they said it was a recent change as of March 2020. When I declined, they said they could try to get me the “employee discount”. I ended the conversation, then proceeded to use a different device and set up a new Roku account, sensing the account set up information I had just entered was compromised. I did not give them any credit card information.

I was able to set up a new Roku account, and linked my devices. Roku does ask for credit card info during the account set up process, but emphasizes that there is no charge to activate your device. The CC info is kept in your Roku profile if you decide to make a purchase in the future. I was able to log out and back in, I could see my devices and CC info. I checked my bank, and confirmed there had been no unauthorized debits.

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- Thomasville, GA, USA
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I called Roku's customer support number 1800 872 2176 and spoke to Kevin concerning charges on my bank statement . The charges ranged fromm $6.99 to $1.00. After going through my bank statements I found charges all the way back to January 2000. I had shredded earlier bank statemnts so am not sure if there were charged before then. Kevin said Roku owes me $1844.74 and tod me to go but a $500. gift card and call him back to give him the bar code from the back of the card. I went to my bank, they shredded my old debit card, that is what Roku was using for the charges, and I got a new card. I don't know how they got my debit card info.

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