Pugachev Luxury Car Rentals Reports & Reviews

Pugachev Luxury Car Rentals Reports & Reviews (3)

AVOID THIS COMPANY; THEY ARE LITERALLY THIEVES!!!!

This company required me to give them a cash deposit for the car I rented from them. Upon returning the car, they literally disappeared. No one will answer my messages, phone calls, etc. They owe me $1000!...THIS COMPANY HAS LITERALLY ROBBED ME. AVOID THIS COMPANY; THEY ARE THIEVES.

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Victim Location 37215
Total money lost $1,000
Type of a scam Rental

I was attempting to place a security deposit on a luxury rental vehicle in Miami, FL. I had found this service online and was convinced of its safety due to its large number of glowing reviews (several thousand reviews) and its website. I came into contact with a representative of the company, Mark Pugachev. We discussed the terms of the rental and everything seemed fine. The deposit was made through CashApp.

However, after making the deposit I began to find red flags as to the fraudulent nature of this business. They have refused to honor their refund policy stated on their website.

"Once a reservation is made with Pugachev car rental Exotic Car rentals we authorize your credit card for a non-refundable 20%-40% of the total rental cost."

https://pugachev.miami/rental-policies/

I was also told that any cancellations due to coronavirus would be honored 100%.

I also found several dozen recent reviews stating that this business takes the security deposit and refuses to provide the vehicle, does not give refunds, and will ignore all subsequent communications. In addition, I found clearly photoshopped images that misrepresent the business. Also, when looking closer at the reviews, it appears that many of them are likely from bot accounts (Russian in nature - likely the work of a troll farm).

They also misrepresent themselves as being members of the BBB.

They have also threatened at least one other victim, according to a Yelp review.

From the review: "Don't threat with this bull crap threats With no reason You even Don't know who you're dealing with and it was pathetic. OMG! You understand? Or no?"

It's important to note that they require that you send a picture of your driver's license and vehicle insurance card (which this reviewer mentioned having done).

I believe this business needs to be investigated. My suspicion is that there is likely some form of tax evasion or money laundering scheme at work.

Please reach out with any questions.

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Same experience. I reported them to FTC. To Instagram (Pugachev removed account right after) it’s a total scam. Mark Pugachev is a stolen identity, real guy died at age 96. This guy is from a Slavic country

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