SCAMProduct Not As Advertised/Refusal to Honor Refund Policy Reports & Reviews (10)
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Then I could send the product back to the overseas office to get a full refund. But I have to send a screenshot for proof with the tracking number. The. I want get my money back until they get back in the overseas office. I said the was there finale offer.
https://shop.princessace.com
I ordered a wedding dress from Princess Ace and this was an extremely disappointing experience.
The dress does not match the photos on the website at all. The material is cheap and very unpleasant on the skin. The lace is completely different, the style is not the same as advertised, and the color is also different from what was stated. The overall quality is very poor.
Additionally, the package was shipped from China, which clearly means the dress is not American-made as the store’s U.S. address suggests. It is an inexpensive Chinese product, not what was advertised or expected.
When I contacted the store, they offered only a small partial compensation, which was unacceptable. I insisted on returning the dress for a full refund. After that, the store completely stopped responding to my emails.
As a result, we are preparing to take legal action and demand a full refund.
When I contacted customer support, I was met with excuses and misleading information. Here’s what I experienced:
1. The vests don’t actually come pre-filled — you’re expected to fill them yourself, which is never made clear up front.
2. Support claimed the website explains this and that the return policy covers it, but that is simply not the case.
3. The site and ads claim this is a U.S. company with 7–10 day shipping, yet my order shipped from China and took nearly 4 weeks.
4. Their “hassle-free 30 day return guarantee” is false — they have not honored it at all.