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Product Not As Advertised/Refusal to Honor Refund Policy

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Product Not As Advertised/Refusal to Honor Refund Policy Reports & Reviews (5)

- Sandy, UT, USA • Sep 17, 2025
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Ordered a couple weighted vests and received vest, but no weights. Attempted to contact seller only to find seller unreachable at their support email. Unable to contact seller.

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- Temple, TX, USA • Sep 12, 2025
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I ordered two 91-inch wind spinners for $39 each. The video on the website, which is also on YouTube, shows a large, beautiful spinner, lovely colors with 3 very full spinners. What I received is about 95 centimeters tall, and has 3 simple “pinwheels” in three primary colors, it is no wider than a 2 liter bottle, whereas the one in the video looks to be about 2 feet across. Correspondence with [email protected] claims “ after reviewing the pictures you were sent the correct item.” They offered me a 10% refund. I disputed this with more information including a screenshot showing the 91 inch product description, and still received pushback that I was sent the correct item. They offered me a 20% refund. I’m still disputing this until I get my 100% refund and a way to send these back.

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- Dallas, TX, USA • Sep 04, 2025
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Weighted vests, were odered, thru email, company said theyee supposed to be filled by consumer. It doesn't say that anywhere in the catalogs I asked for a return, they said that it cant be returned unless its defective. Thats not written anywhere. It just states that there is a 100% return if not satisfied.

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- Star, ID, USA • Aug 27, 2025
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I ordered two weighted vests (8lb and 20lb) and waited over three weeks for them to arrive. When they finally showed up, both were completely flat and weightless, and neither had the phone holders that were advertised.

When I contacted customer support, I was met with excuses and misleading information. Here’s what I experienced:

1. The vests don’t actually come pre-filled — you’re expected to fill them yourself, which is never made clear up front.

2. Support claimed the website explains this and that the return policy covers it, but that is simply not the case.

3. The site and ads claim this is a U.S. company with 7–10 day shipping, yet my order shipped from China and took nearly 4 weeks.

4. Their “hassle-free 30 day return guarantee” is false — they have not honored it at all.

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- Columbia, SC, USA • Feb 05, 2025
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This is a scam. They guaranteed the product with a full refund if not satisfied and then won't honor it. Instead, the company send numerous emails back and forth trying to negotiate the refund. The product was mis sized. Infact, there was no size tagged on the underwear or even the product name "Boxhero".

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