SCAMPosing as spectrum Reports & Reviews (3)
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Scammer's email [email protected]
Country United States
Total money lost $420
Type of a scam Online Purchase
I decided to come back to my house early and pulled into town on March 10. I had been trying to decide if I would be turning my internet back on and then received two calls; one on Sunday leaving me a voicemail and one on Monday that I ended up calling back or answering, I can't remember how that went down exactly. I was being offered a 50% discount on my internet through Spectrum. The man on the phone was of middle eastern (Indian) decent I would say and was calling from a call center that I could hear many people in the background also offering promotions. He said it was in conjunction with Target, the retail store, and in order to get this promotion I would need to pay with target gift cards to promote the use of these cards. Normally this all would raise a red flag for me but the weird part about all of it is that he had all of my information that spectrum would normally have. He knew without me saying anything at all that my rates had recently increased and also that my service was on a temporary hold until May. He had my address and email address. When I agreed to the promotion but wanted some more information he sent me a "bill/terms of service/contract" type e-mail that if I would have read thoroughly I would've caught that this was most likely a scam. However he did say that part of the promotion was that spectrum would pay half of the bill and put a $35 credit onto the account immediately. So, somehow using a "fake" bank account number he posted money onto my spectrum account and I immediately received an email from Spectrum saying thank you for your payment. So, not only did he have ALL of my information he also had access to pay a portion of my bill with a fake account, and then also my email address because he sent me the "fake bill" without asking for my email.
He looked up my zip code and gave me all of the locations in the area that I could buy target gift cards to redeem the promotion, I told him I could probably pick some up at Meijer the next day. The deal was that I would have to pay for a year of internet service all at once then could pay monthly the following two years after that. He called me later that night saying that if I did it by 5 pm that I would receive a $50 visa check card in the mail. Normally this would've raised a ton of red flags but because I'm currently low on money, without a job and really needing internet at a discounted rate I fell for it...
After providing the man with the payment I still felt pretty good about the promotion. It was somewhere in the middle of the night when it dawned on me it could be a scam. Of course my internet was not turned on the next day and I called Spectrum to see about the service. Of course they "knew nothing" of the promotion and I asked to be put through to their fraud department and after 10 min of being on hold and panicking I hung up and started making calls to cancel the gift cards. I called my bank to try and cancel while the payment was "pending" and that was a no go. I called the back of the gift cards to try and get them cancelled and that was also a no go. Apparently they had spent them within minutes of receiving the numbers and the gift card information line could not tell me where they were spent. "A store," is what they said and all they could see. When I finally called Spectrum back they were very unwilling to admit that there was a security breach in their system and would not take responsibility for any of it. They said that the scammers probably got all the information off of my email, which I have received very little emails from Spectrum, he pointed out that they sent me two on that Monday (that were from the "scammer') they were of zero help in the matter. I think that Spectrum should take responsibility for my information being leaked out to scammers, apparently many phone calls were made to the police with the same "Spectrum" scam and these people have access to all of our personal information.
Country United States
Type of a scam Phishing