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Online Purchase - Luna Toronto

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Online Purchase - Luna Toronto Reports & Reviews (1)

Order Details:

• Order Number: #****

• Vendor: Luna Toronto

• Tracking Number: ***

• Item Delivered: Alleged counterfeit merchandise marketed as legitimate.

2. Timeline of Events:

• Order placed on December 3, 2024.

• Significant delays in shipping, with multiple follow-ups and no clear resolution from the vendor regarding the expected delivery date.

• Item delivered far past the promised date, missing its intended purpose as a Christmas gift.

3. Issue with Product:

• The received item is of poor quality and appears to be a counterfeit product misrepresented as authentic merchandise.

• Upon raising the issue, the vendor refused to accept a return, citing their 14-day return policy, despite the delayed delivery.

4. Vendor’s Response:

• Vendor provided unhelpful, repetitive responses without addressing the core issue.

• Vendor denied responsibility for selling counterfeit goods and refused to offer a refund or exchange.

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