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Online Overseas Retailer Scam

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Online Overseas Retailer Scam Reports & Reviews (313)

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After seeing many Facebook ads for this clothing company, Aljok, in my social media feed, I purchased three items for $146.97 from the Facebook link to the Aljok.com website in early January. The clothing arrived on February 11th and it was immediately clear that the online descriptions were false. The sweaters were supposed to be a cotton/wool blend and they were completely acrylic and the dress was supposed to be viscose/rayon and it was a very thin cotton. In order to return the items you have to write to customer service and request a return within 30 days of purchase. I did so immediately and received an email response the next day saying I could receive a $20 refund for the items which I had paid $146.97 via credit card. I replied that a $20 was unacceptable. They then responded that the best they could do was a $37 refund because their warehouse is in Dubai. My credit card statement shows the company is in Hong Kong despite the company website saying they are based in London, UK. I feel foolish for falling for this fraudulent company's ads, but I have bought many things via Facebook or Instagram ads without any issue until now. Thank you for your help and for making sure other customers do not fall for this scam.

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This company advertised on Instagram with made in the USA, super rugged tactical pants. They used images of other company's products and then shipped me some cheap Chinese made garbage, straight from China. The website even says that items ship from the USA and there is supposed to be 30 day money back guarantee, with an easy return process. So far they are running me in loops about how they shipped the wrong product, or they will give me a 50% credit to pick something else of their website. The whole site is fraudulent, false advertising.

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I ordered 3 items of women’s tops in large size and paid $114 with credit card. I cancelled the order 3 hours later. I wrote 3 times asking to cancel. The items were sent anyways and came in small size, not large as ordered and not at all like advertised. I requested a return authorization 4 times. They sent offers of $24, $32, $54 & $60. On the last offer they sent an address to return the items in Dubai. The cost to return the items to Dubai is more than what I originally paid so I asked them to refund $60, which I have not received.

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The site advertises they are in the US. You order and it took 2 months to receive the clothing items. They came and we’re not as advertised and horrible quality. I immediately went to return the items. They advertise their return policy and I was within it. They email you back and start a wild goose chase. They offer you $10 and to keep the items. You email back that that doesn’t work and you would like an address to return. They continue to give you the run around. This went on for weeks. Then they give you an address in Dubai. When they advertise as a US company. They say you can pay for shipping to Dubai or choose to take a nominal value and just go away quietly. Others have posted the same experience as I had on Facebook to help to educate others so they don’t fall for it. This web site is still operating and continually doing this to others. Can you please help to stop this scam and false advertising!

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i went on the sounguesu.com website to purchase clothing, placed the order and never received the items. When i received a tracking number, the page was blank. When i tried to contact the customer service email which is [email protected], several people responded that the item was received and sent me confirmations that the package was delivered. After several emails back and forth, I reached out to my bank to file a claim. Buyers please beware.

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I made a purchase of two designer lamps on Litfad website for $340. The lamps arrived weeks later, were very poorly made counterfeits that did not look like the ones on the website, and importantly the lights did not work when plugged in and switched on. I contacted the "customer service" immediately (only electronic contact option available), requesting a refund. For the last 16 days I am unable to receive return instructions or refund despite 5 written requests. The so called "customer service" continues to ask me for videos of the product or pictures of internal wiring instead of responding to my request for a return and refund. Upon further research, the company seems to be based in China and there are multiple other customer complaints posted on various websites. This is clearly a scam. How can we shut this company down or ban its operations in the US and elsewhere?

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I bought 3 bathing suits totaling $103. When they arrived they weren’t even sawn together. The measurements were wrong. The website says they accept returns within 7 days. When I contacted them about the return they said they would only give $15 for my products. This is absolutely unacceptable as the product didn’t even come put together!

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I placed an order early December 2022. They said my package was delivered which it was not. I contacted their contact email since they have no phone number. They said the reshipped my items which they have not. They refuse to give me my money back

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I was on Facebook and saw an advertisement/ posting for a folding couch/bed. There was an attractive very short video presenting the product. I failed to look at their site critically and made the purchase online, even though there was no phone number on the site. I then googled them: the site "Scamadviser" gave Standonesiy a score of 1 out of 100, which is a very low trust score. "Although 'Standonesiy' has a valid SSL certificate and the site does not contain phishing or malware (according to Flashstart), there are the following negatives: the site's owner is hiding their identity on WHOIS; there is a "high no of suspicious sites on this server"; the registrar has a high % of spammers and fraud sites; the website is very young; the site is not trusted by Trend Micro and has a low Alexia score.

Alarmed, I emailed Standonesiy, and they immediately sent me two emails: 1. an order confirmation that assigned me an order number, and 2. a response to my query: "Thank you for contacting us.

As we checked,your order has been packaged and ready for shipping out.

Please check it a few days later,

and please note that there is a delay in updating tracking information in this online system.

Any questions, please let us know.

Sherry"

The tracking information was in fact not functional and there was no response to my further contacts.

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Ordered a bean bag from what looked like the Pal & Thyme store. Never received a package and never received a response back.
Luckily it wasn't much but its totally about the principal.
Email address listed for support: [email protected]

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The company is advertising a nativity set on social media, Facebook and Instagram. The nativity set advertised is shown to be between 3-4 feet in height and width and is advertised at 34.99. What is actually shipped is about is a nativity set that is 25 centimeters high and wide or about 9 and 3/4 inches. It is clearly false advertising and misleading.

I contacted the company by email and they refused to provide me with instructions on how to return the product. They stated that they are based in China and that the return would be expensive for me, Instead they offered me $2 in compensation. We continued to exchange emails on this and eventually they increased their compensation offer to $12. After that I contacted my credit card company to dispute the charge. I just don't want anyone else to be scammed by this company.

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Lulueye.com is an online contact lens store. I placed an order in the skinny if $106.94 on January 4, 2023. I received an order confirmation but the order still hasn’t shipped. My order # is # lulu4847, I’ve contacted customer service several times via email but they’ve ignored all correspondence. I don’t believe they have any intention of shipping my order.

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Placed an order for two bins and the advertisement was pushed by Facebook. The order was place in 1\4\2023 and finally received my scarfs in the mail on 1\26\2023. This is not the product I ordered and they appears to be no way to complain or get this resolved as after further research this is the company normal business practice.

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I thought I purchased 3 statues for 29.91 through Dealsday website. Two weeks later I sent them an email questioning my purchase. I received a reply saying my package was delivered, they gave me a tracking number and told me to check with my post office. A few days before I questioned Dealsday, I received a mysterious box of 5 pairs of socks with a return address as "Only For Returns". The mysterious socks package winds up having the same tracking number that I was given from Dealsday in their email. Their website shows them being in the UK but the label is from China. When I realized I got socks NOT 3 STATUES, I sent them another email saying I've been scammed. They told me to wait until February 6, after their Lunar New Year celebrations are over and they will take care of this. I went on a website called SafelyHQ where you can report things like this, and it seems many people are having the same issue. The package has one label from Only For Returns in Santa Fe Springs CA and underneath that label is one from OP J&T with chinese markings. I am waiting to hear from them, but am not holding out much hope. Please help

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The item was never received. It has been over 6 weeks. I have contacted the company many times and they keep telling me it is in transit and will be here soon.

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I received confirmation of my order and tracking it said it was delivered and I received a piece of blue material not big enough to use for anything. Tried contacting them more than 5 times no response.

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Advertises they have 30 day guarantee and they ship from China and USA. They say you can return the item no problem but then when you try the are very elusive and then they force you to send back to CHina. The shipping costs more then the items purchased. The items are supposed to be organic but they are not and smell so bad of chemicals. The company admits they smell of chemicals and told me to put them outside. They make it so difficult to return the items on purpose so you keep them. The items are not even close to the pictures advertised.

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I placed an order on December 15th, 2022. The merchant claimed they company was U.S. based and that it would take up to two weeks for my order to be made but it only took 11 days. On December 26th I received notification that my order was on its way and it's being dispatched from a postal office in my city. Fast forward a week later and the post office still hadn't received it. I contacted the merchant via social media (Instagram) and was not answered for 5 days. When I would get a response, it wouldn't be for days at a time and the blame was always placed on customs. When I would comment on their social media posts, my comments would be deleted a couple days later. Apparently the merchant uses a warehouse based in China and as of today, the couriers in Shanghai never received my physical package. After bringing this to the merchants attention and requesting a refund, because this was meant to be a Christmas gift and it defeats the purpose if I receive it 2-3 months later, they claimed they would ship me a random piece of tapestry, not even the one I originally wanted. After researching the brand, I realized the domain for the website was created in September 2022, just in time to scam for the holidays.

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- Seaford, NY, USA
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I canceled my order soon after I placed it because I was having surgery on my upper lip and was not able to wear their lip plumper due to certain ingredients. Shopcozzo did not respond after 3 tries. No phone number to call. I tried the product after my doctor allowed it. It did nothing. No plumping at all. It's a plain lip gloss. Thats burns a bit. Cinnamon oil or something most likely. Total scam

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- Westbury, NY, USA
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Ordered an outside outdoors nativity set. When it arrive it was flimsy bent, and creased. The material the nativity was terrible. It would fly away. The company refused to reimburse me the full amount is cost. Keep trying to give a percentage off and told me it would cost $20.00 to return. Also indicated if they receive it back and it is damaged they would not reimburse me. The item was damaged when I received it. The company had me send photos and still refused to give me a refund.

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