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Online Order Never Received

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Online Order Never Received Reports & Reviews (3)

- Cherry Hill, NJ, USA • Apr 17, 2025
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I purchased a few dog products from this website and they took my money and said they shipped my package. I never received the package so i contacted the company and they said the package got lost with the transit company and they would refund my money. They have yet to refund my money with multiple attempts to contact them they just ignore the emails and phone calls now. I did a google review search and see this has happened to a lot of other people. The other reviews were they exact same situation and senecio i encountered with this website/company. Please look into "The Elegant Fairy" and hopefully shut them down so they stop scamming people out of their hard earned money. Thank You

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- Midvale, UT, USA • Jan 14, 2025
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I originally tried to order a christmas present for my sister a month before christmas. the website said shipping would take 2-5 days. after 30 days of not receiving a package I emailed the company. they said that it was delivered but i never recieved anything and the address was correct. the fought me on getting a full refund for my order. 60 days after placing the order, i still never recieved it, or my full refund. i noticed today that the same company has used my card information to charge an unauthorized payment. no one should shop here as they are stealing personal information and i’ll now have to get a new card.

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- Pleasant Grove, UT, USA
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Seen an ad, bought the item, waited about a month for it to come from a different country apparently. Was able to track it, it said delivered in mailbox on June 24th, item was definitely too big to fit into a mailbox, and definitely did not receive it! Looking over the website, it all looks kinda suspicious now. Website is holeinat.com but emails I received are from luxarts ??

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