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Online Airline Tickets Scam

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Online Airline Tickets Scam Reports & Reviews (6)

- Schenectady, NY, USA • Feb 19, 2024
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They claimed to be selling plane tickets at an affordable cost. I bought two adult round trip tickets for $801 and got an email saying "Your Itinerary Confirmed!". I then received a phone call later in the day to say that the seats were no longer confirmed and that the price actually doubled and if I wanted to cancel that I would have to pay $200. So my options were now to pay over $1,600 for tickets that, at this point, I may or may not get or pay them $200 to cancel. I locked my card temporarily but may have to cancel the card completely.

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- Iron Station, NC, USA • Jan 12, 2024
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I booked a ticket on the website but my first name did not show up on the ticket after I completed the booking. I tried calling to cancel the reservation and while they were okay with canceling, I had to rebook with them on the phone. They raised the fare by another $400+ and said they had a no cancelation policy with no grace period for such errors and I was only able to get an “e-credit” forwards another full price flight.

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- Bayonne, NJ, USA • Jan 10, 2024
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After booking airline tickets on travelo1.com I received a phone call from a customer service representative Michael. He said he was calling to confirm the tickets and asked me to confirm names and dates of birth. He then placed me on hold. Michael returned and stated the tickets I had paid for were not available and then attempted to get me to agree to tickets that were 500 dollars more. I stated I did NOT agree and would like my tickets canceled and my money refunded since they could not provide what I agreed to purchase. He became upset and agitated and told me it would be a cancelation fee of 150 dollars per person. I stated I would not be paying any cancelation fee and wanted to speak to a supervisor. He placed me on hold again then return and again tried to get me to purchase other tickets. I insisted on speaking to a supervisor. While on hold this time I went and locked my credit card as it hadnt been charged yet. A supervisor, Sam came on the line and I explained my concerns and that I expected everything to be canceled with no fees. Sam agreed since the tickets were not available I would not be paying any fee. I told him I had locked my card and he assured nothing had been charged and that it would be canceled with no fees or charges. He gave me a reservation number and stated i would get an email cancel confirmation as well.

The next day I checked my email and there was no cancelation confirmation. However there were 6 emails trying to process my booking. So after everything travelo1 was still trying to charge my card. I am lucky I locked it. While writing an email back and CC the better business bureau I actually got another call from this company about my cancelation. I told the CSR Mark that I was very upset at the emails about them trying to process my booking after it was supposedly canceled last night. He asked if I still wanted to cancel as he had other flights for me. I told him I spoke to a supervisor last night and this was supposed to be completed already and I will NOT be using their company ever. He said ok goodbye and hung up.

I am now worried that they have my name and husbands name and dates of birth plus my credit card info. I will be calling my credit card company for next steps. Everyone needs to know not to use travelo1.com ever. Yet this website is listed on all search for flight sites. This needs to be addressed befor more people get scammed out of money

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- Washington, DC, USA • Dec 20, 2023
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I needed to change a flight with united airlines, which i had tried to change a few days prior, but the customer service rep never actually made the change. out of frustration, I googled "speak to a human beng at United," and a toll-free number came up. I called it, and it was this "Airline Services" company who said they could process the change for a $189.00 fee. I am changing my travel because my father in law died suddenly and i am grieving and in shock. So i gave them my credit card information, my cell number and my email. They sent me an email saying "reply to this to approve the charge and i am confirming that i will not dispute the charge with my credit card company." that was very suspicious so i blocked their email and froze my credit card. I asked if he was a United employee and he said yes. He charged my card for a service he never provided (I called united and my ticket was still not changed). He lied about being a United employee. And now he has my email, my cell, my middle name, my credit card information. I"m very scared that he will steal my identity and commit more fraud. I am grieving my father in law and very scared and upset. Please put them out of business NOW. United is aware that they are posing as United employees. this has to STOP.

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- Alexandria, VA, USA • Dec 17, 2023
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Fake United Airlines Customer Service number. The site initially looked real with the United Airlines logo. I missed my flight and called to rebook, they insisted they could only rebook me and needed my mileage plus account password and needed to confirm my security questions. Normally, I would not do this, but I was stressed because I missed my flight and needed to rebook immediately. When they asked for my credit card number, I foolishly gave it to them, that's when I knew I was being scammed. I looked at the URL and noticed it wasn't an official United. I immediately called the real United Airlines and discovered a flight was booked and 27,000 miles stolen from my account. United and Chase were able to rectify this, but it took over two hours on the phone in the airport and a lot of stress. I had to change all my passwords, and security codes, and to be safe I'm locking my credit reports. Very stressful and unnerving.

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- Hudson, FL, USA • Dec 04, 2023
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i booked a flight with Topflightfares and they accecpted my payment but i did not recieve a ticket for my flight they told me that it was a standby flight when i booked there was nothing explaining that this is a standby flight now i have to wait for a refund which money was already taking from my bank account.

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